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A New Race Car to Success in 2010 for Christmas This Year
A car lovers point of view on how to grow your sales in 2010. Steps to chose the road, the engine and the fuel you use to get your business to its best year ever!

10 Simple People Skills To Successful Management
Getting the best from your people is vital if you are to make the best progress in your business or organisation. Much comes from the way you interact personally and there are just ten key actions to take to build great, fulfilling and productive relationships...

10 Steps When You Need Help in Your Business
You start off alone. Be it as a solo business owner or a manager looking after a part of a larger business. It gets busier, you get distracted from what you want to do, because there's only one of you and you've only got one pair of hands.

5 Strategies towards Smashing your Sales Targets in 2010
If you are still a salesperson in 2010, firstly congratulations - here are 5 recommended strategies you can employ towards getting on top of your target this year.

Are you ready for the phenomenon of Social Sales?

Arguably, social media is contributing to the democratisation of information and, armed with this information, customers will demand different things from sales people and companies. Customers are tuning into online communities, blogs, forums, and social networks to gather information and make buying decisions. For instance, the retail car market is undergoing significant changes with customers firmly in the driver’s seat. With the emergence of the information age consumers have far more knowledge about what to buy and where to buy it. On the whole, customers are doing their research, checking with their networks and peers groups, reading or viewing the latest comments online, and have potentially even made a buying decision before they step into a store. This is fast becoming the norm in car sales.

How not to Plan your Company’s Future - 5 common mistakes when identifying customer needs

When managers plan their business strategies, common sense dictates that these game-plans should be in line with customer needs. The first step in planning is therefore to identify customer preferences. Unfortunately, most conventional approaches to determining customer needs are flawed. Here are five of the most common methods used to gather customer opinions along with their drawbacks. Keep these often-made mistakes in mind when planning your business strategy...

Importance of CRM in the Real Estate Industry
With the advent of the new millennium, real estate agents and other professionals in the real estate industry find it increasingly difficult to retain their existing clients or attract new ones.

ï¿½When Technology Leads to Profitï¿½
ï¿½When Technology Leads to Profitï¿½

CRM Implementations the Right Way

There’s always a right way and a wrong way to do most things. In fact, there’s typically several right and several wrong ways. So why is it then that many companies seem to choose the wrong way to implement their Customer Relationship Management (CRM) solution? Don’t they read all the articles and white papers we’ve been writing over the years that explain why these systems fail and how to avoid these failures? Don’t they care? Don’t they believe us? It’s really quite simple, albeit not very easy. It takes commitment and a concerted effort to ensure you have a successful CRM implementation, both strategically and technically. So, here is the story about two of my customers; one did it right while the other, well, not so right.

When Customer Retention Goes Bad

I love racquetball. I played racquetball for over 18 years, very aggressively and very competitively. It's great exercise and a perfect way to let out your aggressions and stress. That's why I was so upset when my health club decided to forgo customer retention and worry about their own singular requirement - Getting new customers! Yes, I'm actually going to teach a customer retention lesson by discussing my racquetball experience.

Using CRM to Help You Sell

Customer Relationship Management (CRM) technology can be a huge benefit to helping you sell. It can also be a huge waste of time, money and resources if not used effectively. When it comes right down to it, most CRM systems are pretty much the same. Sure, some are more robust or flexible or customizable. And some run on-premise (at your location hosted on your computer) while others are hosted by an outside service. But from a sales person’s point of view, the features they use and need are quite similar. The difference has more to do with how they are used by sales. And that is defined by, a) what process the company uses (if any), and, b) the type of training the sales people get (technology versus sales process versus selling skills versus all the above).

The Storm After The Calm
Should We Be As Concerned And Prepared For Good Business Weather As We Are For Bad?

Are you Starting to Feel the Quickbooks Pain with 15 or More Employees?

Quickbooks is the number one default software package that a new business owner purchases and installs on their PC to help manage accounting. Quickbooks is pretty prolific and is a good value for the money, but it’s only useful while the business is still small. People begin to experience pain, therefore, when their company grows to include 15 or more employees. So how do you know if Quickbooks is choking your growth? Here are some early symptoms of a dangerous bottleneck.

How is NetSuite’s CRM Different from the One You’re Using?

It’s a common problem – based on the promises, you expect your business management CRM to help you grow your service business. But it simply doesn’t. Take for instance the most commonly used CRM system, Salesforce.com. You try to manage and plan all your growing prospective and booked business so you can intelligently manage your staff resources; but Salesforce.com isn't up to the task. You’re going to have to start looking for other options.

What is CRM?
CRM. It's a business buzzword. But what is a CRM? And are you realizing the full potential of your CRM? This article gives you the CRM rundown.

Why Your Company Needs a CRM Program
Even if you're familiar with CRM programs, you may not know the ways in which they can help your business grow. In this article learn two of the main problems companies face when not having a CRM program, and how they can be overcome.

7 Ways NetSuite Can Increase Your Revenue That You Probably Aren't Using
Traditional CRMs and ERPs help organize a business, but NetSuite offers a variety of built-in resources that are able to effectively target areas for revenue growth. Here are 7 ways that NetSuite can help you increase your revenue.

World of Turk: How Millions are Helping Billions

In the 1960’s, the Beatles’ famously sang about getting by “With A Little Help from My Friends”. Today websites like Wikipedia, Word Press, and Amazon are bringing a whole new meaning to the concept of relying on others to help you reach your goals. In the digital age friends are not so much “friends” as they are collaborators, and these collaborators are generally anonymous strangers motivated by either a small sum of money or a desire to contribute to a shared project. From a massive online encyclopedia to secretive government initiatives, people around the world are facilitating a digital phenomenon.

Fork It Over: The DOs & DON’Ts of Data Collections

In the digital age many of us are inundated on a daily basis with requests for information. From mailing lists to client surveys, everybody wants to beef up their customer data. Getting customers to fork over sensitive information is no small feat, and (as with anything) some ways are better than others. Take Starbucks for example. This year, just like last year, I received my annual Starbucks “Happy Birthday Free Drink Card”. As we always do my wife and I searched up and down the extensive Starbucks’ menu for the priciest drink. Eventually we settled on some sort of fruit-coffee-ice cream concoction for the whopping price of $7 (CDN). We drank about half of it. So how did Starbucks even know it was my birthday and why was I entitled to a free drink?

Contact Squid - An Ocean of Business Contacts

February 10, 2012. BLARE Media, a Fresno web design and video solutions company, has launched a new free business contact management website with a twist called Contact Squid. Like most contact management systems, the site allows users to add resource and vendor contact information, organize them into useful categories, and rate them. Contact Squid’s other features, however, effectively transform it into a social-driven database of professional service providers with serious marketing potential.

How You Can Benefit from Small Business CRM Software Program
Every small business that wants to increase their profitability should pay particular attention to strengthening their customer relations management (CRM). One effective way to ensure profitability is to make the right choice when it comes to small business CRM software program. What the CRM Software Can Do

Customer Relationship Management – CRM for Small Businesses
A Customer Relationship Management (CRM) software is an internet based database entry and storage system that allows you to input information taken from customers and other business related interest for storage and easy access. In this article, I will discuss the concept of small business CRM in order to provide business owners with information regarding CRM.

Taking the Cus out of Customer Service: Why Ask Why?
Why ask why? It engages customers to think rather than wait. Like a rock laced with gold, raw feedback needs to be refined. We don't want to appease demanding customers…we want to figure them out. There's pain in work. We all have some symptoms. We all have some points. True customer service is a two-way road: discovering the problem together and working on a solution together.

Project Management in the Fast Lane: The 3 Day Sprint
The 3 Day Sprint Experiment for Project Management in the Fast Lane. Small business team collaboration and task management that saves time.


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