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Client service Tagged Articles



Engage Your Clients!
A brief client letter describing a representative who knew how to "engage" their client and how a better s service attitude enhanced their corporate vision and thus creating a more lasting effect on good relationship for business for both parties.
Do I Expect Too Much?
Have the rules for business courtesy changed in the 21st century?
Are You a Problem Solver or a Problem Blamer?
I fly a decent amount and have had a lot of good and a lot of bad experiences with the airlines. The biggest issue I have with the airlines, especially my carrier of choice, is not that they make mistakes. I don’t expect any business to be perfect. At issue is how they deal with problems. Too often, their first reaction is to put the problem back with me. The protocol seems to be to assume first that the customer is wrong (blame), and take responsibility much later, if ever. How do you react when there is a problem with your product or service?
4 Steps To Move Beyond Great Service
If you want to be successful today, a great product and great service aren't enough anymore. They're just your bare minimum. You need to move beyond service.

Other Client service Related Articles

How To Get Client Testimonials When You Want Them
Just about every service business relies on some form of ‘proof’ that they can deliver what they offer. And client testimonials are among the most sought after marketing weapons for business owners to have in their arsenal. But how do you go about getting a client testimonial that is worded well enough that you can actually use it? Do you find it difficult to be bold and just ASK for it?

How to Become a Great Client
As a consultant, I’m always trying to find ways to provide better service to my clients along with delivering more value for what they pay me. Whether it is a little piece of advice that helps in an area on the periphery of the services I provide or connecting a client with a resource totally unrelated, the focus is always on giving the customer what they need. That got me to thinking about what the customer could do in return to ensure a win-win relationship with consultants or any service provider. This article outlines five potential ways you can return the favor by being a great client.

AVOID THE REVENUE ROLLERCOASTER TRAP WITH CONSISTENT LEAD GENERATION
By Mike Schultz and John Doerr Many consulting, professional, and technology service businesses find themselves trapped in the following vicious, no-growth cycle. The firm is either: Heavily marketing because they don't have enough leads and new business, or Heavily billing and delivering, and thus have no time for marketing, lead generation, and selling. We call this the service revenue rollercoaster. It's a common trap for many professional service companies because when they get busy they can't sustain their marketing momentum...they're too busy with client work. Then, when the client work slows down, they must start marketing from square-one all over again, as all momentum from previous marketing efforts has stalled.

How to Use a Service Delivery Model to Win More Business
What is a ‘Service Delivery Model’? And how to use it. For any business delivering a service or a complex or customised product, potential clients often have two major concerns. To get your prospect to become a paying client you must satisfactorily answer those questions. The best way to do that is to explain your Service Delivery Model.

The Importance of Managing Clients for Your Home Based Business Opportunity
If you are managing a home based business opportunity from home you need to obtain some skills for client management. There are many ways to look after the needs of a client. When a client pays money for some service he expects to get the best value for his money.

Engage Your Clients!
A brief client letter describing a representative who knew how to "engage" their client and how a better s service attitude enhanced their corporate vision and thus creating a more lasting effect on good relationship for business for both parties.
Are Your Client Delight Efforts Misplaced?
Doing an excellent job of delivering on a promise of standard, expected, and basic service, according to the article, is much better than trying to over-deliver. The reason: firms rarely can pull off the over the top, unbelievable and unexpected client service that delights. And, most companies lose clients by underperforming on the basic service tenants. So where should we concentrate our efforts?

Six Steps to an Effective Business Proposal
For many businesses, especially service based businesses, a proposal is necessary to communicate the price of the service to the client. It becomes the formal document that describes what the service provider will be doing for the client and it also sets the client's expectations for the project. Though the proposal is only one of many steps contained within the sales process, it is an important decision-making point for the client to ultimately decide whether to buy from you or not.

What a Virtual Assistant Should Look For In a Phone System
In order for a virtual assistant to be effective in a virtual environment, you need to be able to provide excellent communication with your customers. In a previous article, I spoke about providing a comprehensive customer service experience for your client. Among the methods I went over with you were phone service, email service, live chat, a knowledge base and a forum.
Flawed Marketing Strategy Destroys Relationships Instead of Building Them | Mandie Crawford
My business is a marketing and B2B service company. The web site had referred me to a client who needed at 'pest control company' in San Francisco and recommended that I call the potential client immediately to offer my services and give a quote.

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