Like this article? PLEASE +1 it! Evan Signature
Evan Carmichael Top Header about About Home Profiles articles Tools forums inspirational quotes About facebook Twitter YouTube Blog

IT Service Desk Tagged Articles



A Case Study on a Successful ITSM Intervention
This article elaborates on a successful ITSM Intervention taken by an expert in the field during his tenure as an ITSM Consultant. The result of administering ITSM in a client organization resulted in an average improvement of over 90% in the reduction of customer calls that go unanswered.

Other IT Service Desk Related Articles

No More Selling Scripts? 5 Ways to Be Yourself Again
Last week I was sitting at my desk and the phone rang.
Customer Service Made Easy
There is a mystery around customer service. Most consumers think that customer service has gone downhill. Most businesspeople think that their customer service is good. How can this be possible? If you can solve this puzzle then you are well on your way to delivering great customer service.

Marketing is about Differentiation
Without a differentiated service, your service becomes a commodity because you become subject to the market, and vulnerable to someone else with a lower price. To command a higher price for your service and maintain superior profit margins, you must differentiate your service and provide more “perceived” value.
Confessions of a Road Warrior.
Reality has sped up and so has your driving. By the time some of us get to our desk in the morning we've run out of gas.
A Tale of Two Eateries ...it's not just about the food!
Two restaurants- both have great food and fine surroundings but the service is from two different worlds. Does service really matter? You bet it does. Find out how you can be on the winning side of the service world.

4 Steps for Organizing Your Computer Desktop
You have surely heard the "Clean desk is s sign of sick mind" quotation. You may have even read my article with that title. Perhaps you heeded my recommendations and you might be enjoying the newly discovered color of your desk. No clutter. No mess. Better focus on the task ahead. Now, you glance at your computer screen, your "other desktop" as it were. Start looking for the file, which you saved to your desktop last night. But, where is it? Your screen is cluttered with hundreds of colorful icons, resembling an abstract painting. Looking for the proverbial needle in the haystack?
3 Ways to Improve Customer Service with Help Desk Software
As your business grows and you begin to develop products and programs, the number of customer service issues increases. You begin to look for a way to delegate this task. That's when a system set up using help desk software comes in handy. Here are 3 ways that help desk software can help you improve your customer service:
Would you get A Tattoo of the General Motors’ Logo?
When was the last time you were really excited about the customer service you received? A recent survey showed that 44% of people rate the customer service they usually receive as dull and bland. Most customer service experiences are, well ok, and we unusually come away somewhat satisfied from the experience. This is all well and good, but most of your competitors are already doing this. To stand out from the competition you need to demonstrate customer service on a dramatically different level: service that is anything but bland and dull! Think Disney, Harley Davidson, or Apple.

Improving Service on the (Telephone) Line
Technology, in the form of phones and computers, has become a kind of ubiquitous front door for customers to use any time and any place where they have the desire for a product or service. At least in theory, technology gives customers a more personal help desk than they are likely to find face to face in the busy rush of modern business. If you answer the phone as part of your organization’s service to others, that service is on the line.

Customer Service Software: A Complete Blend of Most Vital Features
It never matters what kind of service a company offers, the help desk should also be staffed by experienced fill who bonk state-of-the-art software tools at their fingertips. When it comes to output out help desk software, customer service and speed should be given at top priorities. When these two things are advised, callers will be so easily satisfied.
Featured Article

Bottom Footer



Newsletter

Get advice & tips from famous business
owners, new articles by entrepreneur
experts, my latest website updates, &
special sneak peaks at what's to come!
Name:
Email:
Popular Articles

Looking for an Easy Online Business Opportunity?

BUILDING A HIGH PERFORMING TEAM

Top 7 Tips to Real Estate Agents’ Success
Suggestions

Email us your ideas on how to make our
website more valuable! Thank you Sharon
from Toronto Salsa Lessons / Classes for
your suggestions to make the newsletter
look like the website and profile younger
entrepreneurs like Jennifer Lopez.