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ITIL Change Management Tagged Articles



A Case Study on a Successful ITSM Intervention
This article elaborates on a successful ITSM Intervention taken by an expert in the field during his tenure as an ITSM Consultant. The result of administering ITSM in a client organization resulted in an average improvement of over 90% in the reduction of customer calls that go unanswered.

Other ITIL Change Management Related Articles

Change Management - It Starts at the Top
Change is a common occurrence in business today; because of this, it is important that you possess strong change management skills if you want your business to be a success. Change management skills include leadership development (to get people to believe in you), marketing and sales abilities (to promote your case for change), and communication skills (to help build support for the decision to change). It will also help if you know a little about the stages people go through psychologically when they are dealing with change so that you are able to tell if you have managed a successful transition or if there are additional problems that you need to address.
Seven Change Management Secrets to Creating a Winning Culture of Change
The best organizations create a strong culture of change management. In fact, management at these organizations is constantly encouraging change for the good of the overall organization. The following are seven change management secrets to creating a winning culture of change.
Define Leadership - The Missing Key Success Factor in Change Management
How you define and exercise leadership in the present climate will be a significant determinant in your organisation's fortunes - and especially in the context of change management. But so often in change management situations the emphasis is on the process and the management of the situation and not the leadership...
Benefits of Change Management - Are There Any? By Stephen Warrilow Platinum Quality Author
Are there actually any real tangible benefits of change management? Are there any strategies for managing change that can identify and deliver the benefits of change management?
How to Manage Change - 8 Guiding Principles From John Kotter
There are many theories about how to manage change. Many come from change management guru, John Kotter, a professor at Harvard Business School. Kotter introduced his eight-step change process in his 1995 book,"Leading Change." There are many aspects to Kotter's 8 principles of how to manage change that resonate with, and are totally consistent with, the holistic and wide view perspective of a programme based approach to change management...
ADKAR Change Model - An Evaluation of Its Strengths and Weaknesses
The ADKAR change model was first published by Prosci in 1998. Prosci is the recognised leader in business process design and change management research, and is the world's largest provider of change management and reengineering toolkits and benchmarking information...
Barriers to Effective Communication in Change Management - But Do They Feel What You Are Saying?
The single biggest barrier to effective communication in a change management situation is quite simply the disconnection between the change leader and those who are or will be impacted by the change. Here are 5 proven barriers to effective workplace communication in change management.
Change Management Best Practices
Organizational change provides the opportunity for organizations to build more focused, disciplined, and mature businesses. This opportunity comes with significant financial risk if changes are not planned and managed proactively. Change management is primarily concerned with how to understand, engage, respond, and communicate with PEOPLE. A solid vision, senior management sponsorship, and having the right people in the right roles, are the key success factors for implementing a successful change management campaign. Use our Change Management Readiness Assessment to measure your readiness for a major organizational change.

The Change Management Process: Accomplishing Change and Making it Stick
There are times when an organization must go through serious transformation. By this we mean the type of game-changing metamorphosis that requires corporate leaders to devise a new vision which must then be adopted by staff members and ultimately put into action. Transformational change is only possible with a legitimate sense of urgency and effective change management that is orchestrated with a change management strategy. This article, based on the Method Frameworks Plan4SM process and adapted from John Kotter’s 8-step change model and book on change management best practices, “Leading Change” (Harvard Business School Press, 1996), examines methods for managing corporate change and accomplishing successful outcomes.
Change Management Can Lead to Rigidity and Resistance to Change
Beware of formal organization improvement or "change management" (an oxymoron) plans. Like strategic plans, organization improvement or change management plans can reduce an organization's effectiveness. They can lead to rigidity, bureaucracy, and resistance to change. This sounds like an argument against planning. It's not. We have found that constant and ongoing personal, team, and organization improvement planning is vital. But too many "change management" and improvement plans are built on the same faulty premise as strategic planning - that there is a right path, which can be determined in advance and then implemented. We often hear managers declare that they have the right strategic or improvement plan, but the reason things aren't going according to plan is because of "execution problems." This is a deadly assumption.
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