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Service Level Agreement Tagged Articles



A Case Study on a Successful ITSM Intervention
This article elaborates on a successful ITSM Intervention taken by an expert in the field during his tenure as an ITSM Consultant. The result of administering ITSM in a client organization resulted in an average improvement of over 90% in the reduction of customer calls that go unanswered.

Other Service Level Agreement Related Articles

Sales Agreement
The sales agreement is the key document in buying the business assets or stock of a corporation. It is important to make sure the agreement is accurate and contains all the terms of the purchase. It would be a good idea to have an attorney review this document. It is in this agreement that you should define everything that you intent to purchase of the business, assets, customer lists, intellectual property, and goodwill.
Sales Agreement
The sales agreement is the key document in buying the business assets or stock of a corporation. It is important to make sure the agreement is accurate and contains all the terms of the purchase. It would be a good idea to have an attorney review this document. It is in this agreement that you should define everything that you intent to purchase of the business, assets, customer lists, intellectual property, and goodwill.
Six levels of competitive readiness: How to get ready for the ambush...
To succeed today you need more than the right product or service. As soon as the market catches on, someone else will find a way to provide a similar product or service. To stay a step ahead of this competition you must already have a plan to move your product or service up a hierarchy of competitive levels. Once you have provided the need at one level, you have to be prepared to provide the need at the next level. This is product readiness for the competitive ambush ahead. This is how to stay ahead of the competition with what Theodore Levitt once described as the generic product, the expected product, the augmented product, and the potential product.
Sample Non Disclosure Agreement
An intermediary should always sign a confidentiality or non-disclosure agreement (NDA). It is a 1 to 5 page document that acknowledges you have sensitive information that if released could harm your business and it should not be shared. Venture capitalists, however, will not normally sign a confidentiality agreement. They see so many companies in the same industry that they cannot sign one agreement and risk not being able to invest in other potential good deals.
Franchise Agreements The Basics
What you need to look for when you want to start a franchise and are ready to sign the franchise agreement. So you’ve taken all the appropriate steps; you’ve researched, asked questions, found out about the competition, scouted locations and lined everything up. Now it’s time to sit down and sign the franchise agreement. But before you do, there are several things you need to know. The franchise agreement will be the bedrock of your business, and success (or failure) may lie somewhere inside all those conditions and terms. A smart franchisee will read the franchise agreement very carefully, making sure they understand everything within it. Here are some of the most commonly misunderstood or potential problematic areas you need to be aware of:

Communication Categories - Which one are you
There is more to communication skills than just listening. Have you been in a meeting and there is an agreement on an issue but the person in agreement is saying yes yet has their hands folded and is nodding slightly? Or maybe you have not seen this because you are not aware of non verbal communication.
Would you get A Tattoo of the General Motors’ Logo?
When was the last time you were really excited about the customer service you received? A recent survey showed that 44% of people rate the customer service they usually receive as dull and bland. Most customer service experiences are, well ok, and we unusually come away somewhat satisfied from the experience. This is all well and good, but most of your competitors are already doing this. To stand out from the competition you need to demonstrate customer service on a dramatically different level: service that is anything but bland and dull! Think Disney, Harley Davidson, or Apple.

Commodity Value Proposition - An Oxymoron?
How do you find your value proposition when everything you do and everything you sell seems to border on being a commodity because everybody is trying to do the same thing to create competitive advantage? “Oh, but we’re different. We sell our World Class Service.” Right ………………………. How many companies do you know that don’t say they have world class service. Many say that servicing the customer is their core competency. If they truly do have world class service, service is not their core competency it’s what they are doing to create and maintain that level of service that is their true core competency.
When selling a business - What is a Seller Earn Out?
An earn out is a kind of payment agreement that is often used in seller financing. With an earn out agreement, the seller usually receives part of the total purchase price upfront, and the additional funds in a certain duration of time. The terms of an earn out are usually included in the sales contract. The earn out may also be structured in many ways. Earn outs are usually complicated and legal consult is required to ensure that both parties are well served equally by the said agreement. The seller earn out may be used as the seller financed portion or perhaps an addition a seller note.

Five Attributes that Lead to Exceptional Customer Service
As a business owner, I have developed a keen sense of the attributes of people who are highly motivated as well as those qualities that lead to counter productive behavior. Regardless of the industry, customer service is key to the success of your business. Unfortunately, there are many examples of people whose poor customer service has been memorable: people who have left us on hold and forgotten about us, waitresses who never return to our table, the customer service person who leaves us on the phone for several minutes. We all have experienced poor customer service at some level. This article illustrates how Five Attributes Can Lead to Exceptional Customer Service. I refer to them as the PAULA(sm) Customer Service Success Program.

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