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Keys to Confronting Well
Most people fear confrontation. The thought of speaking up – especially during a conflict or uncomfortable situation – can be almost paralyzing. However, the ability to effectively confront tough issues by clearly stating what you think, feel, and want can be one of the most valuable interpersonal skills a person can possess. The ten keys listed below can help prepare you for those difficult conversations.

Stress-Free Selling® - Eliminate Stress in Sales
A sale is stressful when we approach Prospects with the intention of making a sale and the fear of not making a sale. To compound matters, Prospects are afraid we are going to manipulate them. They are afraid we are going to sell them something. . . something that's not in their best interest. Prospects accept appointments reluctantly (which is why we have difficulty getting them on the phone in the first place) and are pre-armed with a litany of excuses (aka objections) to get rid of you. It is this dichotomy of goals (you want to make a sale and Prospects want to protect themselves) that creates stress. Imagine if you both want to meet. Imagine if neither feels the other is going to try to force anything on him. Imagine you both feel the only acceptable outcome is the satisfaction of your Prospect's goals.

Other acceptable outcome Related Articles

Why "Embracing Rejection" is Stupid!
Guess what happens if you embrace rejection as a part of the job and quickly move on to make the next call. You're doomed to repeat the same mistakes over and over. A rejection is a failure. It's a sales call that did not result in a desirable outcome. If you want to get better at selling, it is imperative to analyze your failures to determine if a different approach could have yielded a better outcome.

Puppy Training for Salespeople?
Today’s sales training might take some lessons from how dogs learn new and acceptable behaviors. The early formative years are important, but it is still possible to teach an old dog new tricks.

Stress-Free Selling® - Eliminate Stress in Sales
A sale is stressful when we approach Prospects with the intention of making a sale and the fear of not making a sale. To compound matters, Prospects are afraid we are going to manipulate them. They are afraid we are going to sell them something. . . something that's not in their best interest. Prospects accept appointments reluctantly (which is why we have difficulty getting them on the phone in the first place) and are pre-armed with a litany of excuses (aka objections) to get rid of you. It is this dichotomy of goals (you want to make a sale and Prospects want to protect themselves) that creates stress. Imagine if you both want to meet. Imagine if neither feels the other is going to try to force anything on him. Imagine you both feel the only acceptable outcome is the satisfaction of your Prospect's goals.

The Unlimited Power Within
An unlimited power to create lies within you. When you act on your Core Desires, the outcome is often far grander than you might imagine. "Outcomes are often not what I expect," said Wally, "and yet I always find myself feeling completely satisfied with the way things work out. When you have faith in the outcome, no matter what it may be, you cannot stop yourself from living and working with enthusiasm. As I put what I feel into action, I am filled with vitality and happiness." When Wally was forced out of his own cookie company, it seemed utterly unfair. But he refused to be a victim:

There's Opportunity in that Crisis
Quantum Theory promotes the existence of limitless outcomes for each and every situation. The outcome we experience is the outcome we choose to see. Pay attention to that. Any outcome is available to us - we choose what we experience. When we change our thoughts and expectations - we change our outcomes.

1st of the Top 10 Kurlan Sales Management Functions
This is the 1st in the series of the 10 Kurlan Sales Management Functions. #1 - COACHING In its simplest form, sales coaching consists of the following two activities: 1. Pre-Call Strategizing - coaching prior to selected calls to make sure that the salesperson has a good reason for having the upcoming call, a desired outcome, a game plan or strategy, and the appropriate questions/dialog to achieve the desired outcome. 2. Post-Call Debriefing - coaching after selected calls to discover the true outcome of the call, why the salesperson got that outcome, and what they could have done differently or more effectively...

The Question of Trust -- How much business is done without it? None!
Before any business activity will commence, there must be an acceptable level of Trust in the outcome. No Trust means no progress -- No exceptions! Trust is dissected into two distinct components -- Character and Competence. People in all facets of life assess the trustworthiness of themselves , and the business they represent, by their intentions, but they assess the trustworthiness of others by their actions, and even more harshly, by their results. All businesses need to refine their ability to appropriately communicate the results they have achieved for all stakeholders. It is vital they are seen to take responsibility for their results -- not their intentions, and not just their actions. Taking responsibility for results will build trust with stakeholders -- even if the results were not what was planned or hoped for.

The other side of social media: business networking
With social media comes a whole new way of connecting with others. As our friend list builds on Facebook, we realise that that keeping a relationship adrift with the written word is now a perfectly acceptable and viable alternative to meeting for coffee or picking up the telephone. Posting on somebody’s wall or replying to their blog post is just as acceptable as a teleconference call. In fact, we may have contacts that we have never even met or that we have never heard speak, but are as valuable an acquaintance as others whom we’ve known for years – especially when it comes to the business world. Social media is leaving the MySpace era of tweens and teens behind, and is now a perfectly acceptable mode of business networking.

Impact and Influence in Action – Where Are They With This Issue?
Negotiation is, or should be, about reaching a wise outcome to a situation which needs resolution. The nature of any negotiation is that, at the start, there are differences. To have lasting impact and positively influence the outcome you need to understand what the differences are. In a way you could be the least qualified person to do this - you may not even want to hear things which will obstruct you in getting what you want. Just like waiting at traffic lights you need to engage neutral for a time and get out of the gear marked “Drive”.

Sustainability is an outcome of intention, heart and mind set, and action
All outcomes are preceded by process. A key process for any outcome is intention, feeling, thinking, and action. Achieving sustainability is no different to any other outcome.

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