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More Customers - Watch those Little Things
It's a tough market out there. It has been in the past and it gets tougher every year. So there are tiny differences between what makes a customer simply satisfied or absolutely delighted. So delighted that they come back for more AND even tell their friends about you. It's not rocket science...

Other acceptable service Related Articles

Never say "no comment" to the media
For those who understand the value and the power of the media, 'no comment’ is never an acceptable response. In fact, in most cases, it is the audio equivalent of getting your company logo, smearing it in mud and placing in the middle of your nearest city for all to see.

Puppy Training for Salespeople?
Today’s sales training might take some lessons from how dogs learn new and acceptable behaviors. The early formative years are important, but it is still possible to teach an old dog new tricks.

The Ethical Tipping Point
We hear a great deal these days about ethics. But when does an acceptable practice tip over into an unethical practice?
Customer Service Made Easy
There is a mystery around customer service. Most consumers think that customer service has gone downhill. Most businesspeople think that their customer service is good. How can this be possible? If you can solve this puzzle then you are well on your way to delivering great customer service.

Marketing is about Differentiation
Without a differentiated service, your service becomes a commodity because you become subject to the market, and vulnerable to someone else with a lower price. To command a higher price for your service and maintain superior profit margins, you must differentiate your service and provide more “perceived” value.
Motivation Means Presence Not Presents
Successful Managers do not bribe or pay their staff to be successful. Incentives, bonuses and prizes are all acceptable; however, there are other more effective and less costly alternatives.
A Tale of Two Eateries ...it's not just about the food!
Two restaurants- both have great food and fine surroundings but the service is from two different worlds. Does service really matter? You bet it does. Find out how you can be on the winning side of the service world.

Gone Are the Days… Revitalizing Sales Reps for the New Century
As an "A" player in the New Century you must build business-to-business relationships through channels that other team members can service. The special buyer/salesman relationship isn't dead, golf is still allowed, entertainment is still acceptable, but the degree to which these tools are used has changed. Certainly, the focus and the gray matter behind the sales planning process must contribute more to the long-term goals of the organization. The sales representative in the New Century ensures that their products, their services and their company becomes the channel of choice. The primary objective is the same. "First Call and Last Look," but the methodology has evolved to a higher level. Transactions are no longer managed by the field sales representative.

The other side of social media: business networking
With social media comes a whole new way of connecting with others. As our friend list builds on Facebook, we realise that that keeping a relationship adrift with the written word is now a perfectly acceptable and viable alternative to meeting for coffee or picking up the telephone. Posting on somebody’s wall or replying to their blog post is just as acceptable as a teleconference call. In fact, we may have contacts that we have never even met or that we have never heard speak, but are as valuable an acquaintance as others whom we’ve known for years – especially when it comes to the business world. Social media is leaving the MySpace era of tweens and teens behind, and is now a perfectly acceptable mode of business networking.

Would you get A Tattoo of the General Motors’ Logo?
When was the last time you were really excited about the customer service you received? A recent survey showed that 44% of people rate the customer service they usually receive as dull and bland. Most customer service experiences are, well ok, and we unusually come away somewhat satisfied from the experience. This is all well and good, but most of your competitors are already doing this. To stand out from the competition you need to demonstrate customer service on a dramatically different level: service that is anything but bland and dull! Think Disney, Harley Davidson, or Apple.

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