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Applying TQM to Recruitment Convergence
The application of total quality management tools and philosophies (6 Sigma) to areas such as airline safety (takeoffs/landings)has reduced the defect rate to 3.4 per million. In contrast the defect rate in typical employment, selection and deployment runs at around 45 per 100. This article explores how the application of TQM thinking and the use of "best of breed" tools and systems bring dramatic improvements in the following areas: - - reducing unwanted turnover - weak succession planning - losing top talent - matching the right people to the wrong jobs - training the wrong personnel

Other airline flight Related Articles

Integrated Marketing
Whatever does guerrilla marketing have in common with a boomerang? If you throw a stick, it flies about 30 feet. Frank Donnellan once threw a boomerang 377 feet, longer than football field. A boomerang uses gravity and air resistance to aid its flight. Guerrilla marketing uses other weapons to aid its flight. Single-weapon marketing has nothing to aid its flight.

The King of the Skies: Herb Kelleher Gets His Start
Almost 40 years ago, Herb Kelleher came up with a radical idea: He wanted to start a no-frills airline that not only ensured people got to where they wanted to go and at low prices, but that they had fun doing it. Today, the small Texas airline he founded in 1971 has become the second largest airline in the world by number of passengers carried. Southwest Airlines carries over 100 million passengers to 63 cities across the U.S. each year.

Hurtling towards the next big birthday
A personal reflection coming up to birthday time. What prompted this article? Air-journeys provide invaluable thinking space. This article started life on a flight to Helsinki in early June. The two-hour flight from Heathrow provided me with just about the right amount of time for a brief helicopter-view of my world.

The Missing Link: How People Can Know Everything about Customer Service and Still Not Be Able to Do It
I had a strange experience at an airline counter recently. My international flight was cancelled, and when I went to the counter to find out what to do next, I watched three customer service agents discuss the flight they were going to put me on much later that day. They went about printing tickets, writing me meal vouchers, looking at the computer...all without any of them speaking directly to me or even telling me what they were doing.
Zero Gravity Business - Southwest Airlines
While every other airline in the industry is in trouble, Southwest continues to grow and thrive. Why? Southwest ditched the status quo that brings Gravity to the airline industry. Here's how.
Chicken or Beef?
As a former national champion Olympic weightlifter, one of my prized possessions is my gold medal. It is a very special momento to me, which I display in my office. Recently, I was traveling on an airplane, and I met a unique gentleman seated next to me. If they ever add an Olympic event called the Marathon Bad Attitude, this gentleman will have a gold medal, too. Shortly after introducing myself, he told me he didn't like the airline we were flying on, the seats, the aisles, or our flight attendant. He went on to inform me he didn't like the city we were in, the airport we were connecting through, or our final destination. I don't think he liked me either, but we didn't get that far into the conversation.

Crisis Communications Case Study
On February 14th, 2007– Valentines Day of all days- a snowstorm blanketed much of the Northeast. Several major airlines, Continental, United, Delta, US Airways and Jetblue, were all forced to ground their flights. But for more than a week, the national and local media focused on just one airline: JetBlue. What did this airline do wrong that placed it in the national spotlight? A case study on how your company can avoid this fate.
Blame Management for Poor Service
Buried in the publicity of a nasty airline strike was a vivid example of how misdirected management's service improvement efforts can become. To improve service, the airline ordered all attendants to attend three hour "Commitment to Courtesy" classes without pay. "They told us the reason we were losing money was because we were rude to passengers," said one attendant.
Visit Rome, The Eternal City Once in a Lifetime
Rome is a preferred tourist destination attracting millions of visitor all round the year. With increasing flight options, you can plan your visit to Rome and take advantage of cheap flight tickets to Rome that are easily available all throughout the year.
Keep Your Boarding Pass (Paper or Electronic)!
Whether it’s an airline merger that has recently taken place, a new airline you’re flying or just a routine flight on an itinerary you fly every week, here is why you should always keep your boarding pass!
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