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The thing about coupons
Coupons are a surprisingly subtle invention. Now that anyone can offer them (because now anyone can have a store), it's worth a second to think about what they're for.
The 2006 Beloit Mindset List
The 2006 Beloit Mindset List is out, and it's a great reminder of how fast the culture changes, and how little you have in common with people beside you on the bus. Essentially a list of cultural and historical touchstones for the incoming class of 2010, it is fascinating reading, especially for those of us pretending to be capable of investing in things with appeal to this generation.

Shortcuts that aren't so short
The cab drivers in my little village are an angry and bored lot.
The Indian Richard Branson: How one fun loving businessman broke the mould
Head to India and you will no doubt hear about a man named Vijay Mallya. At 50 years old, he is one of the most famous personalities in the country, with his life being splashed across tabloids on a daily basis. He has built Kingfisher into one of the country’s most profitable and well-known brands, and his hands are in everything from beer to airlines to hospitals and schools. How did this one time doctor wanna-be become a billionaire tycoon?
How Dell and Apple Use Customer Service as Their Sales Force
You expect your salespeople to find and close business. You should expect your customer service people to not only retain the business, but uncover new opportunities too. Sounds a lot like inside sales to me...

8th of the 10 Kurlan Sales Competencies That Are Key to Building a Sales Culture
Key Performance Indicators or KPI's abound for sales. However, most companies choose to pay attention to the wrong ones. They look at lagging indicators like:

Self-Care
How taking excellent care of yourself and putting your own needs above all else is actually GREAT for business.
The Secret to Staying Booked Solid
Tired of feast or famine? Wish you had a long waiting list of new clients? If you provide a service like consulting, graphic design, Web design, Interior Design, copywriting, etc. you can book yourself out weeks or even months in advance. All you have to do is follow the airlines’ lead…
Sales are Up and Mediocrity is Up Too
Retail sales for February, excluding auto, were up for clothing, electronics, furniture and gasoline. Overall, excluding auto, sales were up nearly 1%. That's better than it sounds out there. But mediocrity is up too...
Your CUSTOMER Satisfaction Is Tied To Your EMPLOYEE Satisfaction
WHAT DO YOUR CUSTOMERS REALLY THINK ABOUT YOU? We constantly endeavor to achieve 100% CUSTOMER SATISFACTION. We invest our time and money developing surveys and devising ways to improve our rate of return on those surveys. We empower the information gathered to correct individual problems and micromanage our way to solutions. In fact, much of the comments we act upon don’t really reflect upon the way our business is actually being conducted. These knee jerk reactions create more problems than they solve. The most important feedback never makes its way to our “gatherers”. Our BEST customers don’t respond to surveys and the truly DISSATISFIED customers will never give us a second chance.

Practice Extreme Self-Care
When you are creating your perfectly confident life, it’s important that you learn to take extremely good care of yourself – physically, mentally and spiritually – and to always put your best interests first.
Increasing Sales in a Sluggish Economy
You Can't Escape It Pick up a newspaper. Listen to the news reports. The price of gasoline is still quite high. The stock market is still down. The economy is still sluggish. The Middle East is still unsettled. The mortgage industry is still volatile.

How to build customer loyalty
Maintaining customer loyalty through customer incentives is a very common practice of many businesses today. When customers make purchases they can pick whether they get air miles, cash or other customer incentives. Some companies give customer incentives based on the number of purchases they make, for example get one free smoothie after you have purchased six.
How to use customer incentives to dramatically increase customer loyalty
Maintaining customer loyalty through customer incentives is a very common practice of many businesses today. When customers make purchases they can pick whether they get air miles, cash or other customer incentives. Some companies give customer incentives based on the number of purchases they make, for example get one free smoothie after you have purchased six.
Delegate Successfully - The Four Level Rule
# Delegation is a subtle, yet vital art in business. It can work for you - but only if you use it well. And use it for the benefit of all involved. There is a vital 'ground rule' that you must accommodate. And that's around a clear 'level of authority' to act...
Travel Savvy: OpenJaw and Circle Fares
When is a roundtrip not a roundtrip? When it's a circle or open-jawed itinerary. . .
Zero Gravity Business - Expedia in Flight
A big Rebel Yell to Expedia - for listening to their audiences, ditching the way they'd always done it and solving a big problem for their buyers along the way. A Zero Gravity Business example at it's finest!
Keep Your Boarding Pass (Paper or Electronic)!
Whether it’s an airline merger that has recently taken place, a new airline you’re flying or just a routine flight on an itinerary you fly every week, here is why you should always keep your boarding pass!

Other airlines Related Articles

Travel Savvy: Passengers paying for everything in flight
Free is too expensive for today's airlines

How Employees Are Your Greatest Asset in Building Loyal Customers
Do you believe that you cannot be the Southwest Airlines of your industry when it comes to building loyal customers? Read how one local retail store in a rather unglamorous and highly competitive industry has not let that belief stop them from becoming successful.
Motivate Your Salespeople Like Richard Branson
Richard Branson, the eccentric founder of Virgin Airlines and multiple other businesses is the epitome of "unconventional" businessman. He does things HIS way, he does things the way he feels are right...and with a billion or so in the bank, he's been more right than wrong.

Are You a Problem Solver or a Problem Blamer?
I fly a decent amount and have had a lot of good and a lot of bad experiences with the airlines. The biggest issue I have with the airlines, especially my carrier of choice, is not that they make mistakes. I don’t expect any business to be perfect. At issue is how they deal with problems. Too often, their first reaction is to put the problem back with me. The protocol seems to be to assume first that the customer is wrong (blame), and take responsibility much later, if ever. How do you react when there is a problem with your product or service?
Create Empire Building
Have you ever wondered how Richard Branson built his empire from nothing? What’s certain is that when he was 19 and larking about with his student newspaper he didn’t sit down and write out a business plan that included owning a couple of airlines, a space program, an island paradise and a financial institution or two!

The 4 Things Your Customers Really Want
There was a study conducted by Delta Airlines a few years back and the results were so startling that it became quickly obvious that these results could apply to all types and sizes of businesses and organizations. The study centered on what their customers really wanted from Delta Airlines.
Airline Reservation System Software
The modern Airline Reservation System provided by the new-generation is helping airlines to gain potential over other industry by following cost effective software solutions.
Satisfaction and Success
A recent consumer survey of satisfaction levels with respect to a variety of industries revealed that the airlines score consistently at the lowest levels of customer satisfaction. If you fly regularly, this will not shock you. I realize that with increasing regulations and skyrocketing fuel costs, the airlines are facing unprecedented challenges; however, it is important to note, with the same regulations and fuel prices, that one airline consistently scored good marks in consumer satisfaction.

Innovating by Breaking the Rules
Innovators are rule breakers. We often see how new entrants to a market break the rules. The low cost airlines did this when they challenged the ways in which the major airlines did business. The new players used e-tickets, did away with allocated seating, bypassed travel agents, flew to new, smaller airports, etc. So, if you want to be innovative, you have to work out how to at least challenge the rules to if they can be effectively broken. How? Read on ... and find out.

EQ Matters in The Global Economy
Apple, Southwest Airlines, Google, Infosys, Disney, Whole Foods, Fed Ex and others are systematically “mining” the workforce in search of emotionally intelligent diamonds.
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