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Commit to a Solid CRM Strategy
This article used Albertson's Grocery as a case in point on the importance of fully thinking through your CRM strategy in order to increase customer satisfaction.

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Smart Cents: How J.C. Penney Built An Empire
Penney once said that there were no secrets to his success, but that the principles of business were simple: “In retailing, the formula happens to be a basic liking for human beings, plus integrity, plus industry, plus the ability to see the other fellow’s point of view.” In 1920, the J.C. Penney Company had over 197 stores along the West coast. Just nine years later, that number had grown to more than 1,400 stores across the country; new stores had been opening at a rapid rate of almost one every three days. Today, the company has grown to be one of the nation’s largest retailers. By the time Penney died at the age of 95, sales for the company he had helped grow finally reached the $5 billion mark. How did he do it?
Business development
A friend of mine wears only Armani eye glasses. Of course, the glasses aren't actually made by Armani. Or, if you think about it, designed by him. Perhaps they're sold by Armani stores, but I'd guess most of them are sold in stores that are totally unrelated to the company.
How to Kill Your Restaurant Business Fast: Four Eulogies
One of the biggest mistakes that restaurant owners make is to believe that they are in the food business. Big mistake! Grocery stores are in the food business. Restaurants are in the experience business. The experience at McDonalds is very different from that at Boston Pizza from TGI Fridays from Ruth's Chris Steak House. Yet they are all in the same business - just different segments of it. Why do restaurants fail? It's usually not the food. Here are four restaurant failures that I witnessed recently in our neighborhood.

Grocery industry at high risk of theft
Shoplifting is very common in the grocery stores, especially now that most stores have expanded to carry much more than just your stable grocery items. The combination of higher end consumer items combined with relatively low levels of security make it an ideal target for shoplifters. With tougher economic times it is projected that theft both internal as well as external is expected to dramatically increase. With small profit margins grocery stores need to seriously consider the prevention of shoplifting as a key component in reducing losses.
Australian Pizza Chain, Pizza Capers Franchise plans to go global, foray into India and Singapore
According to QBR, Brisbane-based gourmet food chain, Pizza Capers Franchise has plans to launch 80 stores by end 2009. Franchise founders Scott Geiszler and Anthony Russo launched the chain in Brisbane in 2000. There are plans to expand in India and Singapore besides the nine stores which will be launched over the next 12 weeks and the first store in Adelaide.
My Retail Furniture Business Closed - Now What?
For 17 years I owned a small group of retail furniture specialty stores in Chicago and Southwest Michigan. I sold exotic furniture from all over the world, unusual decorative accessories and art. The retail stores were like mini-museums with price tags, and we had a great following. I got used to working long hours in my stores, so when I was forced to close them I was left with lots of time to figure out what to do next. The solution I found was in a different industry...
Black Friday – Shop at Wal-Mart and Best Buy or Invest?
Consumers are out in full force today, on ‘Black Friday', looking for great deals at retail stores. Stores like Wal-Mart, Target, Best Buy - all opening at the earliest hours of the morning to get accommodate us eager shoppers. The question for me today was - could the money I might spend today on Black Friday be put to a better use for me and my family's future by investing in something of real intrinsic value, instead of just another consumer item?
Monginis plans 50 outlets pan-India by 2010-end; seeks franchisees
4th February, 2010: After a recent store launch in Indore, Mumbai-based leading bakery chain, Monginis is now planning to open 50 more outlets across the country by the end of 2010. The company also plans to double its retail distribution from the current retail network of 15,000 stores across the country. The company is scouting four suitable franchise partners in cities like Kanpur, Lucknow, Raipur, Chennai and Bangalore. For opening new stores, on an average, Monginis is looking at the locations with the minimum carpet area of 200 sq ft, ImagesFood has reported.
Consumer Packaged Goods Marketing - Retail Freebies
The way companies market their products are typically similar. However freebie marketing varies with every company. For example, many grocery stores implement freebie marketing by offering free samples of foods or other products. However, retail stores have to be a little more creative -- and willing to spend more money on their campaign.

Online, In the Store…Let the Holiday Battles Begin
Hard to believe you're about to venture out to grap all the holiday gear, cheer, stuff you can...again. This year though you're smarter, you're better prepared, your tools are all charged up and you're ready to get down, get serious. While retail stores jostle with employees to see when they are going to open you think it's a lot of to-do over nothing. Heck your favorite online stores are already open 24x7x365 and everyone has unleashed their Black Friday, Cyber Monday secrets. About the only thing they're all waiting for is you. Now that "full retail price" is a thing of the past now's the time to get prepared early so you know what you're going to buy where, when, for how much. Sheess...giving meaningful gifts is a lot of work.

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