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Do CEO\'s Overcompensate for Their Strengths?
As I sit in the Seattle airport waiting to board my delayed flight to Anchorage (Dear Alaska Airlines: Since it’s a “mechanical delay”, please feel free to delay it as long as you want until you are absolutely sure the airplane works), I was pondering a conversation I had at the very end of Gnomedex with an entrepreneur that I’d met for the first time.
The Customer Is Always Right. Even When They Are Positively Wrong
Every business and sales person talks about their great customer service. Very few have it. This article is about the greatest consumer service story of all times and how you can build and grow your business using it.

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Do CEO\'s Overcompensate for Their Strengths?
As I sit in the Seattle airport waiting to board my delayed flight to Anchorage (Dear Alaska Airlines: Since it’s a “mechanical delay”, please feel free to delay it as long as you want until you are absolutely sure the airplane works), I was pondering a conversation I had at the very end of Gnomedex with an entrepreneur that I’d met for the first time.
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