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Keys to Confronting Well
Most people fear confrontation. The thought of speaking up – especially during a conflict or uncomfortable situation – can be almost paralyzing. However, the ability to effectively confront tough issues by clearly stating what you think, feel, and want can be one of the most valuable interpersonal skills a person can possess. The ten keys listed below can help prepare you for those difficult conversations.

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How to Deal with an Angry Customer
Every business encounters angry people. Not disappointed or confused, but actually angry. Here are a few steps you might want to try:
Handling Angry Customers
We’ve all had the joy of being faced with an angry customer for one reason or another. Sometimes it is something your company has done to upset him; such as a late delivery, poor service, a flawed product or a billing problem. Sometimes it’s something you did or didn’t do personally; such as forgot to follow up, messed up his order or just ignored him as a customer. And sometimes it’s something in the customer’s mind or his perception that you or your company did, when in reality it was just that his expectations weren’t set correctly. Whatever the reason, you must deal with an angry customer and do it in a respectful, professional manner.
How to Eliminate Your Excuses For Failing in Sales
Have you ever become angry because a prospect has misled you or got you to do free consulting, stolen your ideas and done it themselves or shopped your proposal around town to get it done cheaper? Have your salespeople wasted scarce, expensive resources on non-prospects or discounted needlessly so they could buy the business and still expected to be paid full commission? This is an example of how you can go through a catharsis to rid yourself of the negative baggage most of us carry in sales because we've made the mistake of taking rejection and manipulation personally. David Sandler said, "There's no such thing as a bad prospect .... only bad salespeople". Do this exercise and email me with your reaction on marcus@marcuscauchi.com. I'd love to hear how it affected you and your salespeople.
How to Get Over Being Angry
One of the things I’ve been hearing in my recent Comfort Zone to Confidence Zone programs is that participants have gotten stuck feeling angry – angry at a frustrating boss, anger at an ‘ex’, frustrated with a difficult family member, etc.
Trained Seals
No matter what price you quote, many customers will automatically say its too high, maybe way too high. Like the seal, that response is so deeply drilled into them that just about every rep they meet gets the same reaction. How do you get beyond the knee-jerk reaction and into a reasonable conversation about their situation, needs, budget, and time frames?
Profitable Online business Ideas and the Recession; Increase Your Income
In these economic hard times everyone senses a high degree of fear and unrest. The typical reaction most people have is to “tighten your belt!” Many people will seek a part time job. Others will cling ever tighter to the job they have. Cutting corners and shaving the family budget is surely the norm. All of these things are a typical reaction. But is there another way?

Law of Attraction Affirmations – Attracting Success
Law of attraction affirmations are being used by more people to think their way to success. Whether the focus is on personal health and happiness or prosperity and business success, this mindset is the foundation of positive thinking. The premise is that we are in control over our own circumstances and that we all attract what we are like. If we are happy, we often attract other happy people. If we are angry or frustrated, we surround ourselves with other angry, frustrated people. To draw high quality relationships, prospects and other connections to you, you must produce those qualities in yourself.

Asymmetry
When we market to someone, we’re looking for a reaction (ideally, a purchase). Just like when we talk to someone, we want them to listen. When we don’t get the immediate reaction, we feel like we’ve failed.
Getting Angry Doesn’t Benefit Anyone
Everybody gets angry sometimes. Most people are not “likable” when they are upset, because anger is a strong and defensive emotion, one that is defined as a “an aroused state toward someone or something perceived to be the source of an aversive event.” When we sense that someone else is angry this immediately creates uneasy feelings, since we do not wish to be the source of that agitation.

Motivate Your Sales Team with Regularly Scheduled Meetings
Which would you prefer as a reaction to your sales meeting? “Uh oh. What are they going to make us do now?” or “My manager always makes it interesting!” As a sales manager, how do you get a positive reaction from your team when you ask for their time? One of the best ways is holding regular scheduled meetings.

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