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apology Tagged Articles
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Adopt an Emotion: HUMILITY
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| Humility is a beautiful and powerful emotion, but perhaps misunderstood, overlooked or even avoided by the masses. It is viewed as "weak" by some. Those that practice humility know its power and hold it as one of the most important emotions to embody. |
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What Constitutes An Effective Apology?
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| http://www.corevalues.com. There are effective leaders and some that are not so effective. One activity that differentiates the two is how well a leader is able to overcome conflict and dissappointment by saying two important words. |
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Five steps to making a Powerful Apology
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| Have you ever said you're sorry and noticed that the other person didn't stop being mad at you? Have your apologies fallen on deaf ears? You may have had good intentions, but there was something missing. Follow these steps and experience the power of being vulnerable, honest and an effective communicator. Follow-through and your leadership capacity will greatly expand. |
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The Power of the Apology.
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| Well, I am sure I am not the only person who has either hurt someone or has felt hurt by someone else. If you are not in either of these two groups, keep reading anyway! |
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How to Deal with an Angry Customer
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| Every business encounters angry people. Not disappointed or confused, but actually angry. Here are a few steps you might want to try: |
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Strategic Competence! Damn It!
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| In What Got You Here Won't Get You There: How Successful People Become Even More Successful, Marshall Goldsmith proclaims: "I regard apologizing as the most magical, healing, restorative gesture human beings can make. It is the centerpiece of my work with executives who want to get better." |
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THINGS YOU MIGHT FIND DIFFICULT
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| “Love means never having to say you’re sorry!” You may or may not be old enough to remember that line from the movie; “LOVE STORY,” which believe it or not came out all the way back in 1970. I suppose the rationale for what was meant here was that love is unconditional and therefore does not require apologies.
Combining love with apologizing seemed like a good lead into what I wanted to write about this month. Life presents us with all kinds of challenges and at times there are a number of things all of us find difficult. Two of those in particular that many find difficult are; saying we’re sorry and telling someone we love them! |
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When is it Helpful to Apologize?
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| Discover when it is loving and appropriate to apologize and when it is a form of control. |
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”I’m sorry” just isn’t good enough - the new science of apology
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| Ever wonder why apologizing can sometimes make matters worse? There is a secret to apologizing better than everyone can learn - essential for dealing with customers, AND loved ones. |
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Blagojevich’s silence speaks volumes
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| Don't avoid the media during a crisis |
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SACRIFICE THE SACRED COWS
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| The assumption that we have to do things because that is the way they have always been done needs to be challenged if we desire to live life effectively. |
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How To Avoid The most Costly Mistakes Most People Make When Negotiating -- Part 1
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| A fantastic insight into the major errors we all make when negotiating. A must read if you are involved in sales or business. Look out for Part 2 as well. |
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And How Are You Today? - Yuck!
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| Make cold calling more fun for you and less painful for your prospective clients by aiming not for the appointment or sale, but to engage them in conversation. |
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How to Get a Call Back From Your Cold Calls
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| What’s the most common reason prospects stop communicating with you? They think your going to pressure them. They’re afraid that, even if it’s subtle, we’ll apply pressure to close the sale.
So how do we reassure them we aren’t going to pressure them? By staying focused on the truth of the situation rather than on getting the sale. And by using language that clearly reflects this. |
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Planning for Web Site Disaster
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| Do you have a corporate site where the content is written by various in-house staff members, the pages are managed by your freelance web designer and your SEO campaigns are outsourced? Read on to put in place plans to prevent web site disaster. |
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