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On Leadership by Allan Leighton
I totally believe if you want to improve a certain skill then you should model yourself on someone who already has had success in that skill.

Listening to Customers 5 Tips
We talk about it and feel pretty clever, yet it is not something that we, as managers do consistently, nor enough. It's that old chestnut about listening to and truly hearing our customers - and our people. Here's why it's important...

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Retailer Brands - Lessons from UK and what it takes
Retailers are assuming that consumers will embrace retailer-owned brands. They may be in for a big surprise. Hopefully, being sensible, they will have researched this move. Not to do so would be naive. It is suggested that Stephen Cain, when at Coles, was behind the plan to move to a higher percentage of retailer-owned brands. Maybe, but it is worth pointing out that his experience of UK food retailing was with ASDA - a committed EDLP strategist. ASDA increased its percentage sales of retail brands in recent years by relying on PRICE not VALUE. There is a difference!

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