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Control Your Attitude to Improve Your Communications
Are you curious why some people allow themselves to get into arguments and altercations over seemingly nonsense issues? Isn't it sad how some people cannot show restraint, especially during this supposedly festive season? Read on to learn my conflict management philosophies and what keeps me out of trouble.

Do You Ask For Referrals Or Hope For Referrals
Getting the referrals you deserve has more to do with your level of assertiveness than your ability to recite a script you learned in a referral training class.

Your Bill Of Rights
What do you think you are worth? Do you think you deserve to be treated fairly? Do you believe that other people deserve to be treated better than you do? Actually…………….We all possess the same basic rights! Many people seem to have forgotten or may have never been told that these basic rights exist. If you are working at achieving assertiveness in your life, your own personal Bill of Rights is a useful tool to refer to. It will help you validate your own needs, opinions, and boundaries with other people effectively. This will also help you stand up for yourself without violating the rights of other people. So…where do we start?

Toxic People
A few years ago, I attended one of Debbie Ford's ( No1 NY Times Best Selling Author and Self Development Expert) Shadow process workshops in New York. One of the biggest light bulb moments I had on this course was when Debbie led us through a process where we learned to accept that ' There are people out there who are toxic and will screw with you'. Being a coach and a 'People Pleaser' this was a new thought process for me as I had got into the habit of making excuses for other peoples poor behaviour and also, forgetting that sometimes we need to put limits on toxic people in order to protect ourselves.

Learn to Say No in Four Effective Ways
Learning to say no is a very important leadership skill. Learning to say no properly is a foundational assertiveness skill. This skill will help you manage your time better, hold yourself and others accountable and help you delegate more effectively. Learn four different ways to say no and simplify your life and the life of those around you.

Being assertive is good for business
Not everyone knows how to be assertive, that is, being confident and firm without being aggressive. It is especially useful in the working environment, as greater assertiveness can help to get the best out of yourself and your people, yielding returns in all areas of your business. Assertiveness encourages those who are shy or less vocal to become more involved, and helps the more extrovert or volatile to fine tune their dealings with customers, suppliers and colleagues. An assertive person is a positive, resourceful presence in your business.

Powerful Communication: Apology Do’s and Don’ts
Article explaining the importance of the appropriate delivery of an apology and tips on what to do and what not to do when it comes to apologizing
Lesson #4: Challenge Conventions and Break the Mould
In 1989, along with the outspoken Japanese politician Ishihara Shintaro, Morita co-authored a book about Japan’s economic rise called, “The Japan That Can Say No.” In it, Morita criticized American business for what he saw as the “hollowing out” of the country’s economy. Specifically, he thought their focus on mergers and acquisitions, and relocating operations overseas, was taking away from the creation of real manufacturing power.

Six Steps to Managing a Negative Work Environment
How to manage and decrease negativity in your life and environment
Assertive Manager Win
Often managers are less effective than they could be simply be cause they are trying to be too "politically correct." Frequently, employees suffer because they are not certain what is wanted. Learn to clearly state your wants and needs. Become a more effective and admired manager.
EQ Vs. IQ-It is not what you know but what you show that counts!
How much you know may get you the job but what you do will determine your success. What and how you do what you do is greatly dependent upon .....
Are You Putting on an Act?
Lights! Camera! Action! When the spotlight of life is focused on you, what do people see? Are you an actor just playing a role or are you the “real thing?” Are you willing to let people see who you really are? Hollywood actors are paid big bucks to portray a make believe character on the silver screen, but there are many people outside of “Tinsel Town” who put on a very convincing act every day without ever being paid a dime. In fact, many of them pay a high price.
Case History - How Not to Hire Salespeople
A company wants to hire 5000 salespeople - but why? 2000 drop out before completing training, and another 2000 drop out during the first 90 days in the field. Another 500 drop out during the first 6 months, and at the end of the year they only have 500 of the original 5000 standing. What would it be worth to them from a cost, time, resources and practicality standpoint for us to simply identify, in advance, the final 500, before anyone is hired?
It Takes Teamwork to Make a Company Dream Work
Almost everyone works in a team, but very few ever seem to achieve happiness and success from it. This always amazes me. Let's face it; if you want to be a successful engineer, you study engineering. If you want to be a successful cook, you study cooking. And if you want to be a successful person in a team, you must study success in team building.

"A 2-Letter Word That's So Hard To Say"
Learn how to say "No". It will help you become confident and assertive and will do wonders to your skills as a time manager.
Facets of Assertiveness
Learning to be assertive can sometimes be difficult when people don't have a clear idea of how to act in difficult situations. In this article, we'll show you how to be assertive in a range of situations, including conflict situations and situations when you need to assert your rights.
Practicing Assertiveness
Very early Sunday morning I was waiting in line at Montreal’s airport. Despite the early hour, the airport was crowded and the lines at each of the security points were the longest I had ever seen them. People were patiently waiting; however there was an older gentleman who became quite distressed as he realized he would miss his flight due to the slow movement of the line. He attracted the attention of one of the officials, however they merely shrugged unhelpfully. Then two European men in their mid 30’s went to the aid of the older man, they asked all the people in the queue ahead of him would they mind if he jumped ahead of them to catch his flight. Of course no one minded and the man went quickly through security.
How to be more assertive at work
Assertive at work
Managing Conflict
Most of us fall into 3 camps when it comes to facing a conflict with others. First, there are those who withdraw. Second, there are those who can't wait to get stuck in. Third, there are those who know how to turn it into a successful outcome. Which are you?
How to Understand People
Learn more about DISC Personality Profiles. We'll show you how to add value to your students and enhance any Consulting, Teaching, Training or Coaching process by first getting acquainted with them and showing them how to "people-read" in every area of their lives! People-Reading shows you what underlies and drives each different personality or behavioral style type and makes you much more effective, whether teaching, selling, parenting, or just relating to another human being!
Ten Tips For Becoming More Self Assertive
This month I had the pleasure of hearing Johanna Skouras speak at a Chamber of Commerce meeting. Self-Assertion is something I have struggled with myself. Johanna says that to learn to be self assertive we need to learn how to serve our own needs without hurting others. As an only child I had no need to be assertive in my family. My needs were always acknowledged and usually served. The difficulty came for me when I was with other people. I smiled when I picked up Johanna's book at the library and the librarian, a friend, said, "Oh Alvah, you don't need that book!" I'm still working on many of these tips. What about you?

Career Advice and Assertiveness Tips: Know What to Ask For
Overcoming the obstacles that prevent you from asking for what you want
Personality Assessments - They Still Don't Get it
On the heels of these three articles: * Personality Assessments for Sales - The Definitive Case Study * Exposed - Personality Tests Disguised as Sales Assessments * Sales Assessments vs. Personality Assessments Episode III - The PHD's Strike Back I got the following email forwarded to me. As you read it, just look at the descriptors that the client is referencing in the personality assessments - they are not sales descriptors so, in essence, we have another examples of an assessment that claims to be measuring one thing but is actually measuring another:
Understanding Social Styles
Every individual is totally unique and the best sales people are able to adapt their approach to enhance their communication and consequently their leverage based on the prospect or the customer they are interacting with. Sometimes, it can take several visits to really appreciate and recognise what makes a person ‘tick’ yet there is a Behavioural Styles Model that can circumnavigate this lengthy process making it easy to identify the ideal behaviours to adopt in the face of a variety of different people.

Part Two - Prospecting for More Sales
In this series, we explore all the different avenues of prospecting necessary for a business to succeed. Think of your business as a a beautiful garden, and then consider all the things you need to do to keep that garden beautiful and growing, rather than dreary, dead or decaying. Need help with Prospecting? Feel free to get in touch with us via our website.

If the "Dog Whisperer" Was Your Sales Manager
In this day and age of hundreds of TV channels to watch as well as internet videos, I have found a show that I run across every now and then and I must say that it really fascinates my wife and I. This show is called the "Dog Whisperer" and it features Cesar Millan who takes troubled dogs and turns them around. He basically helps them feel like a productive member of their family.
How To Achieve Your Ideal Work/Life balance
Achieving your ideal work/life balance can be tricky. Take the quiz and find out if you are in dire need of help to achieve your ideal work/life balance.
Assertiveness: You Can Do This!
“You can’t win if you don’t play.” Playing the game strengthens your assertiveness muscles. Saying yes to opportunities does have its risks. Yet consider the upside: you place yourself in a position to influence the final decision, learn something new, make new contacts, and gain experience being a spokesperson – all benefits of being assertive!

Other assertiveness Related Articles

Assertiveness – Why It Is Perceived To Be Difficult
This article gives a brief outlook on why most people find it difficult to be assertive – both in their professional as well as personal lives. By knowing what hinders effective assertiveness, it is possible to take the first step towards being assertive. This is different from being aggressive. The article also captures a snap shot of points to be remembered to get readers started on effective assertiveness
Battling the Bully - Standing Up for Yourself with Confidence and Assertiveness
I learned at an early age that if you allow people to bully, harass, or cut you down, then they will do so. If, on the other hand, you make a decision to stand up for yourself and not allow the bully to take control, then s/he will move on to someone or something else. This article provides four steps you can take to battle the bullies in your life, with confidence and assertiveness, once and for all.
Develope your Assertiveness Training
We are often asked does assertiveness training also help me to become assertive in my private life as well as at work. The answer is yes, just imagine the following: You have just bought a new shirt, you bring it home but you decide you do not like it, but there is a problem you can not find the receipt. You bring it back to the shop in the bag and explain that you want to return it and of course here comes the question you were dreading "have you got the receipt?" you say without taking a breath, "I can not find it, I looked everywhere, its not in the car its not in the sitting room......" and so on so forth.

Do You Ask For Referrals Or Hope For Referrals
Getting the referrals you deserve has more to do with your level of assertiveness than your ability to recite a script you learned in a referral training class.

Learn to Say No in Four Effective Ways
Learning to say no is a very important leadership skill. Learning to say no properly is a foundational assertiveness skill. This skill will help you manage your time better, hold yourself and others accountable and help you delegate more effectively. Learn four different ways to say no and simplify your life and the life of those around you.

Being assertive is good for business
Not everyone knows how to be assertive, that is, being confident and firm without being aggressive. It is especially useful in the working environment, as greater assertiveness can help to get the best out of yourself and your people, yielding returns in all areas of your business. Assertiveness encourages those who are shy or less vocal to become more involved, and helps the more extrovert or volatile to fine tune their dealings with customers, suppliers and colleagues. An assertive person is a positive, resourceful presence in your business.

Why “Doing It All” Hurts Your Business and What to Do About It!
Re-claim your self-confidence, assertiveness, assurance and self-worth, and let your brilliance shine.

Assertiveness: You Can Do This!
“You can’t win if you don’t play.” Playing the game strengthens your assertiveness muscles. Saying yes to opportunities does have its risks. Yet consider the upside: you place yourself in a position to influence the final decision, learn something new, make new contacts, and gain experience being a spokesperson – all benefits of being assertive!
Assertiveness
Whether one is passive or aggressive assertiveness is a great tool.
Great Leadership Requires Inspiration, IX
Assertive leaders can be quite inspiring. People who don't believe this are often confusing assertiveness with aggressiveness; the difference is that assertiveness is merely confident presence and expression, while aggressiveness is generally about "winning" and, in fact, about inflicting some sort of harm on another. Naturally, you wouldn't be at all inspired by an aggressive person, but you might well find an assertive person inspiring....
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