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CRM: Why ask the Customer's Opinion?
The general perception of Customer Relationship Management (CRM) has matured in the last few years, with potential users of CRM ensuring that people and processes form part of an implementation. In addition sensible success criteria are being set to create a compelling business case, which clearly states the potential returns and measurement goals.

The Importance of Listening in Selling
The best salespeople were not necessarily the best talkers, they were the best listeners.

Other assessment phase Related Articles

The Top Sixteen Lies of CEOs
At the suggestion of, and with the help of, Glenn Kelman, here are more lies. These are the lies of CEOs running a companies that are beyond the startup phase. Startup phase lies you’ve read here before.
Turn Job Interviews into Job Offers
We all have only one chance to make a good first impression. Here are some ideas to make the most of your interviews and hopefully turn your interviews into job offers. There are definitely strategies and tactics that make the most of each phase of your interview- The opening phase, the selling phase, outlining benefits, positioning yourself, repositioning your competition, overcoming weaknesses, closing, rapport building, great question asking… to name a few.

Don't Pull Up The Seeds When You've Just Sown Them
All new ventures of goal-building follow a set pattern in which your initial euphoria is quickly replaced by lonely struggle. Don’t let this phase fool you into giving up as it does for so many. This article will show you how to treat this phase as an essential part of your success.
The Three Phases of Relationship
First the "honeymoon" phase then the "power struggle" phase lastly the "integration" phase.
Risk Assessment & Analysis Techniques
Risk assessment is an area of concern for all senior executives, but many mid-sized enterprises do not have the skills, processes, or tools to effectively mitigate risks. Instead of reactively ‘fire-fighting’ and dealing with issues as they arise, consider adding simple risk assessment & analysis exercises to your project planning process. Download & customize Demand Metric’s Risk Assessment Tool, Risk Mitigation Checklist, and Risk Analysis (Fishbone) Tool, and add to your skills arsenal.
Choosing the right payroll vendor
As companies move from one phase of the business lifecycle to another phase, the payroll process becomes more complicated and tedious and if companies do not give up on manual methods of managing the whole process they would end up wasting a lot of time doing paper work.

Don't Drag a Dead Horse
In "Transitions, Making Sense of Life's Changes" by William Bridges, the transitions of life have three distinct stages (Endings, Neutral Zone and Beginnings). Bridges states we have a life time of transitions. However, it is very important to understand that before you can begin a new phase of your life, you must end the old phase. An ending is actually the first phase of the transition process and a precondition of self renewal. You must end before you can begin. Many times the endings are ones dealing with past experiences and thoughts. So don't drag a dead horse through the desert.

Inbound Revenue Phase Analysis
How to save money with a common customer code: I have analyzed companies that use very basic revenue phase qualifiers to those that model very sophisticated qualifying data. This article reveals that proper analysis results in only 3 phase categories of when and where revenue can become part of the ‘business plan’.
The 360 Degree Trap
Many organizations use a 360 Degree Assessment to measure the effectiveness of leaders. I have always been a proponent of this method as it provides vital information required to improve leadership and build trust. There is a potential trap in this method if the assessment is strongly linked to compensation.
10 Reasons - Don't Worry When Sales Candidates Don't Take the Test
We instruct clients to have their sales candidates take the Sales Candidate assessment very early in the recruiting process. It's the first step after the client receives their resumes. Clients carefully spell out exactly how the entire process will work and explain that the assessment is simply the first step. Recent statistics show that only 34% of the candidates are taking the assessment without additional prompts. Isn't that awful? Maybe - let's explore it further. We should consider that the following ten scenarios are all possible reasons why candidates fail to complete the assessment:
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