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Should I include "Personal" Information in my Resume
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The King of the Skies: Herb Kelleher Gets His Start
Almost 40 years ago, Herb Kelleher came up with a radical idea: He wanted to start a no-frills airline that not only ensured people got to where they wanted to go and at low prices, but that they had fun doing it. Today, the small Texas airline he founded in 1971 has become the second largest airline in the world by number of passengers carried. Southwest Airlines carries over 100 million passengers to 63 cities across the U.S. each year.

How many people does it take to change a light bulb
I was told about a recent article in the Weekend Australian Magazine. The article looked at a study by the University of Chicago. that found that if we excluded all animal based foods, including dairy and eggs, from our diet, that change would benefit the environment more than buying an eco-friendly car. Apparently 23% of a typical Australian diet comes from animal sources and so generates almost 1.5 tonnes more greenhouse gases per person per year than a vegan diet of the same calories.
FEE Fi Fo
If you have flown recently you have been bombarded with the airline’s new pricing strategy, a mutating “ala carte” menu of unbundled services in an age of bundling. I prefer to call it “un-bungling”. The published fares on the web seem reasonable and enticing but that’s where the fun begins and ends. Once you click to buy, enter the “Fee Demons”. The official names are the Federal Segment Tax, Airport Facilities Charge, and September 11 Security Fee. Obviously this is a form of government taxation that if included in the fare would make it less attractive to the potential flyer. Your airline ticket now resembles your phone bill with it’s array of “after the facts tax”.
Business credit remains tough in difficult times
There’s been a lot of talk about the impact of the global financial crisis on interest rates and access to finance. Whilst the banks maintain that they are providing finance, and certainly that appears to be the case with residential mortgages, the availability of finance to business remains an issue. It is finally receiving a greater level of attention in the mainstream press, with The Australian and Australian Finance Review both publishing articles on 27 March.
Zero Gravity Business - Southwest Airlines
While every other airline in the industry is in trouble, Southwest continues to grow and thrive. Why? Southwest ditched the status quo that brings Gravity to the airline industry. Here's how.
Crisis Communications Case Study
On February 14th, 2007– Valentines Day of all days- a snowstorm blanketed much of the Northeast. Several major airlines, Continental, United, Delta, US Airways and Jetblue, were all forced to ground their flights. But for more than a week, the national and local media focused on just one airline: JetBlue. What did this airline do wrong that placed it in the national spotlight? A case study on how your company can avoid this fate.
Hip Replacement Recall Attorney Says DuPuy Misled Patients
After receiving findings that its ASR hip implant was faulty, DuPuy Orhtopedics actually waited a year before sending out a warning on March 5, 2010 to American surgeons that its implant had a higher than expected failure rate. Worse yet, the warning letters were not sent to American surgeons until three months after DePuy voluntarily withdrew its hip implant from the Australian market in December 2009. DePuy continued to promote and sell its faulty hip implant in America for six months after the Australian withdrawal before finally recalling the ASR hip implant in the U.S. in August 2010.

Blame Management for Poor Service
Buried in the publicity of a nasty airline strike was a vivid example of how misdirected management's service improvement efforts can become. To improve service, the airline ordered all attendants to attend three hour "Commitment to Courtesy" classes without pay. "They told us the reason we were losing money was because we were rude to passengers," said one attendant.
6 Signs That You Might Be A Leader
With the US Presidential Election season obviously underway – even in Australia we are regaled with the search for a republican candidate - the recent leadership issues in the Australian government and the incipient leadership issues arising in the Australian opposition, it is clear that the question of “Who is a leader?” needs to be addressed.
Keep Your Boarding Pass (Paper or Electronic)!
Whether it’s an airline merger that has recently taken place, a new airline you’re flying or just a routine flight on an itinerary you fly every week, here is why you should always keep your boarding pass!
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