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Mother of a sales performance
As the New York Stock Exchange is now looking at "employee engagement" as a significant predictor of higher share value and market return, and given we are all competing, not just for clients and market share but for good employee talent, maybe a key performance indicator for sales management could be in Organisational Citizenship Behaviour (OCB).

Other behaviour control Related Articles

UNDERSTAND OTHERS BY UNDERSTANDING YOURSELF
Our imperfections, preferences and prejudices do govern our behaviour whether we are aware of them or not. If we are not aware of them we remain under their control as we can do nothing to control them or counteract them
What You Control
You may not be able to control if your job gets cut, but you can control whether you're a high performer who your boss is fighting to keep. You may not be able to control how quickly you get another job, but you can control the number of daily contacts you make in your search and how you "show up," future-focused, at the interview. You may not be able to control the amount of work you get, but you do control whether you're responding as a victim or taking action toward developing your skills and contacts for a new future.

15 Rules for Managing Management Teams
How does our own behaviour influence our organisations, our society and our family? Can we expect any of them to be functional if our own behaviour is not?

It's in the Brain - leadership and social issues
It is now fairly well accepted that the brain has three quite clear areas from which to control our behaviour – the area closest to the brain stem (sometimes called ‘the reptilian brain”), the limbic area (sometimes called “the mammalian brain”), and the cortical area (sometimes called “the human brain”. There is hard data that shows where teachers engage with students, the students become more responsive to learning and they don’t want to “let the teacher down”. In turn this has an impact by reducing antisocial behaviour in the community around the school. There is also hard data that shows where employees are engaged with their work and with their co-workers, there is significant reduction in lateness, absenteeism, sickness, and abuse of trust.
Coaching in Relation to Behavioural Styles and Patterns
When considering the effects of behaviour in business, business coaches have long used behavioural profiling tools like DISC, to produce data which equips them to work with business owners, enabling them to get their staff to understand their own behaviour, recognise the behaviour of people they interact with and then adapt accordingly. This increases their credibility and improves communication. Of course, this relates to the team as a whole, and recent research suggests that improvements in this area can have a significant affect on bottom line profits.
Moving to a 'consequential corporate culture'
In any organisation it is the behaviour of its’ people that lead to success, mediocrity or failure. Behaviours stem from a set of values that the organisation must understand and that leadership must role model. Behaviours must also have consequences for the values to have any credibility; an up side for good behaviour in terms of recognition and reward and a downside for poor behaviour in terms of challenge, coaching, training and development and perhaps even having to leave the organisation. In the article we provide 10 areas that you must focus on to embed values and the right behaviours in your business.
Behavioural Intelligence – Noticing What Goes on in Meetings
Behaviour is what you say or do. It's not about what you think or feel. As human beings we have a unique brain structure which allows us to separate our behaviour from our feelings. Meetings and interactions at work are one of the places where this behavioural skill is most important and relevant. Behavioural Intelligence is about raising awareness, so that you notice your own and others' behaviour, and make conscious decisions about it.
Behavioural Intelligence – Modelling Excellent Behaviour
There is only one person you can directly control and be responsible for – you. Behavioural Intelligence is about taking charge of your behaviour and deciding what is most useful, appropriate and constructive to say or do next. If you decide while you’re doing it or saying it - it’s too late. The most skilled practitioners interrupt their instincts and make a conscious decision about their next behaviour.
Behavioural Intelligence – Attack Defend Behaviour in Negotiating
Learning the art of negotiating includes examining in detail your own behaviour and being able to make conscious, informed choices about what to do or say next. Behavioural Intelligence is about self regulation or self control - particularly in the face of conflict, disagreement or even attack by the other side. The golden rule for the professional is not to get into the Attack/Defend game or spiral. In Behavioural Intelligence we are very clear; you can control your own behaviour if you choose to. It is never true that others make you say or do something - you make that choice.
Five Keys to Promoting Positive Human Behaviour
When could human behaviour be more positive than when a person is totally absorbed - “in the zone” some might say - in a passionate interest pursued for no other reason than the intrinsic enjoyment of creating the experience. An experience they have freely chosen, over which they have total control, that creatively expresses their natural talents and develops their unique mix of skills and life experiences. That's the true measure of a leisure/recreation/sporting experience. For over 30 years I have worked in the field of recreation development, observing, supporting, encouraging and helping develop positive human behaviour in men and women of all ages and from all walks of life. From this I have gleaned the presence of five basic features of positive human behaviour.
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