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Who answers the phone?
The new rules mean that the most valuable marketing event is almost always an inbound phone call.

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What can be the "next big thing" in supply chain management?
Network Member Question What can be the "next big thing" in supply chain management? Will it be technology-related (eg. new innovations, new IT solutions etc.) or more market-related (eg. changes in consumers demands and expectations forcing companies to adapt)? Are there any major differences in the SCM developments in different parts of the world? Eg. are European supply chains significantly different from American on Asian supply chains? Will it change in the future? Can we say that any part of the globe is developing faster than the others in terms of SCM maturity? Przemek Pietak Senior Consultant, Roland Berger Warsaw, Poland

An Interview with Ron Berger, Franchise Industry Leader and CEO of Figaro’s Pizza
This is part one of a two part interview with Ron Berger, CEO of Figaro’s Pizza. Ron has been in the franchise industry for 36 years and has been a member of the IFA Board of Directors in the 1980’s, 90’s and until February, 2010.. The interviews are an opportunity to cover a broad range of topics with someone who has built several franchise companies and has contributed to the growth and vitality of the franchise industry.
Part 2 Interview with Ron Berger, Franchise Industry Leader and CEO of Figaro’s Pizza
This is the second part of an interview with Ron Berger, CEO of Figaro’s Pizza. Ron has been in the franchise industry for 36 years and has been a member of the IFA Board of Directors in the 1980’s, 90’s and until February, 2010. Part 2 of our interview includes a discussion of recent acquisitions by Figaro’s and a program that enables existing Figaro’s franchisees to benefit directly from the acquisition.
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