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11 Ways to Get What You Want - Be a Clever Customer!
We all want great service, whether we are buying our weekly groceries from a store, or want a billing hitch resolved at our local utilities provider. Whether it's getting our car fixed, or a great meal in a restaurant. So we can holler and complain about how poor customer service and satisfaction has become - or we can do something about it ourselves, when we have those one-to-one opportunities with a real person.

Other better customers service Related Articles

Customer Service
The Golden Rule, "do unto others as you would have them do unto you," may seem self-evident in the way we try to conduct our personal lives. Yet this axiom is assuming new importance as a guiding principle in the world of business. The climate of the recession-ridden early 1980s, when customers blithely traded away high-quality service in exchange for price reductions or convenience, is no more. Instead, customers are demanding service again. Companies of all sizes are realizing that their strongest selling point can sometimes boil down to treating customers as they would like to be treated - or better. "Consumers are beginning to feel that their needs haven't been met," explains Bonnie Jansen of the U.S. Office of Consumer Affairs. "They're sick of getting poor service all the time."
Do you have Renowned Customer Service?
Do your customers leave your store / take delivery of your products and think, "Wow, it is so nice to buy from this business!!" Is your business well known / famous for your customer service? Do your customers tell others about you? If not, you do not have renowned customer service. Face it. Your customers can buy the products and service you sell from a lot of different competitors. The only thing you really have to differentiate your business and yourself is your service.
Connect With Customers & Prospects on THEIR Terms to Increase Sales
Are you really speaking to your customers in ways that connect them to your products and servcies? Undoubtedly you offer a product or service to your customers or potential customers. Have you seriously taken time to consider how you or your business benefits your clients? If you haven’t done this lately, take a moment to consider your customers. It’s super important. Your marketing content should be all about what your product or service will do for the consumer. One of the most common mistakes made in marketing, advertising and promotional materials is not focusing on the features and benefits of a product or service and HOW they directly benefit your core audience or target market.

Expansion Plans
If you have a service or product based business you have the opportunity to expand sales within your customer base without adding new customers. Many times customers seek a supplier for a specific product or service and are completely unaware of other offerings from your company. There is also a chance that your customers are buying products from your competitors that you can provide them.

Fiesty Service: Prescription for Gloomy Times
Feisty is the source of initiative, drive and growth. It gets people out of bed and off to work early despite the dour news on the tube. It turns sleep walking, indifferent service people into joy carriers. It puts a smile on their face and a skip in their step--even in moments of doubt. Customers have always loved feisty service-service with spirit and enthusiasm. Today's customers need feisty service!

LISTEN UP LEADERS: The Frontline Makes Your Bottom Line
Does your staff treat customers badly even though your advertising claims you are #1 in customer service? Learn why it is critical to retain current customers and what you can do to improve customer service while managing your company reputation on-line and off.
"Arrogant Al": The Condescending Internal Customer
Most of us have ‘internal customers' - people in our own company who rely on us to provide them with some level of service or support. For many of us, working in administration, human resources, IT, training, etc., providing internal customer service is our primary role. Unfortunately, just as there are difficult external customers, there are also difficult internal customers. One of the common situations we see are internal customers who simply appear to not respect the roles of their internal service providers. They come across as condescending, dismissive, arrogant and sometimes plain rude. It is a recipe for a poisonous workplace atmosphere. What do you do?
Customer Service in the Nonprofit Community - How Does Your Organization Rate?
Having worked in the nonprofit community for most of my career, I have seen varying levels of good and bad customer service. I have always been a proponent of exemplary customer service and feel that it should be the number one priority for any nonprofit organization. Every nonprofit exists to meet the needs of specific customers through the delivery of services and programs. As such, shouldn't their customers be their top priority, as they are their most important stakeholders? This article asks questions related to your customer service practices, and items you should consider in relation to developing and implementing a quality customer service program.

Why you should stop trying to delight your customers
Delighting customers does not build loyalty. Reducing customers’ effort does. These were the findings from a large customer service survey conducted by the Customer Contact Council (CCC), and featured in the July edition of the Harvard Business Review. The survey’s aim was to get answers to three questions: 1. How important is customer service to loyalty? 2. Which customer service activities increase loyalty, and which don’t? 3. Can companies increase loyalty without raising their customer service operating costs? After conducting structured interviews with customer service leaders and a study of more than 75,000 customers, the CCC uncovered three findings...
Improving Service on the (Telephone) Line
Technology, in the form of phones and computers, has become a kind of ubiquitous front door for customers to use any time and any place where they have the desire for a product or service. At least in theory, technology gives customers a more personal help desk than they are likely to find face to face in the busy rush of modern business. If you answer the phone as part of your organization’s service to others, that service is on the line.

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