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Customer Service or Product?
A question that many businesses should ask is "Is customer service more important than Product?" A very good question and one that deserves some thought...I do not think that these two elements to a business are mutually exclusive in that you have to choose one or the other, but one thing that I would advocate is that businesses should not get too caught up in perfecting a fantastic product, whilst forgetting the all important ‘Customer Service' aspect of the business! Take McDonalds as an example for a moment and take a look at what their business is all about...well firstly, we all know they sell burgers and let's face it, they are not the best burgers in the world. If their burgers were put into a competition against burgers from other businesses, they would probably lose big time.
Making the Big Leagues: How Steinbrenner Hit a Grand Slam
“I haven’t always done a good job, and I haven’t always been successful,” says Steinbrenner, “but I know that I have tried.”

What's An Appropriate Web Site for Your Business?
Web design and features are a lot like fashion in a way - trends and looks come in out of style with the changing seasons.
Uncle No Name
His name was Wally Amos and he built a $100 million business selling his "Famous Amos Cookies." Through a series of unfortunate circumstances, he lost his business. He went from fame and fortune to a debt level of one million dollars.

The Higher Power of Intuition
Have you ever had a "gut" feeling and not listened? Most likely it cost you "big time." Ours is a culture that has not yet given full credence to the inherent wisdom of our spiritual nature. The fact is we have a source of intelligence within us that most of us seldom use; it's known as our intuition. Intuition is a sixth sense that seems directly connected to the creative intelligence of the Universe.
100 Ways to Succeed #85
R.O.C(I): "They" All Work For Me!
The Heart of Business Strategy: 48 Things That Matter
We usually think of business strategy as some sort of aspirational market positioning statement. Doubtless that's part of it. But I believe that the number one "strategic strength" is excellence in execution and systemic relationships (i.e., with everyone we come in contact with). Hence I offer the following 48 pieces of advice for creating a winning strategy that is inherently sustainable:
When There's 118 Seconds Between You and Success
I had him. I knew it. I had been ready with my pitch and when I got him on the phone, I sold him big time. But as soon as I heard he was hooked, I stopped. I didn’t try to close the sale then and there. Instead, I tried to better position myself to take advantage of his interest and asked him for a bit of time a few days later.
How Tech Firms Miss Marketing Opportunities
Many tech firms put a lot of emphasis on their technology and not enough on the service that goes with it. By doing this they’re missing out on a chance to differentiate themselves and including sales-talk that’s meaningful to the end-user.
Network Marketing MLM Home Business:How To Really Make Money With 3 Simple Actions
How do you really make money in a network marketing mlm home business? I can tell you its not a bunch of mumbo jumbo that the "crowd" is talking about.

7 Tips to find the best network marketing opportunity
Only few individuals become self-made millionaires in Network Marketing. It takes more than the traits, values and skills to earn your first million dollars. However, no matter the challenges, there are truly individuals who can find millions in multi-level companies. Here are 7 tips to make it a success.
Just Say No!
Why is it so hard for some of us to say No?
Quick Marketing Tips to Leap From 5 Figures to 6 and 7 Figures
Do you: doubt yourself, undercharge, say yes to discounts, churn in indecision, let others walk on your boundaries or accept slow business growth? If so, mistakes like these are, no doubt, keeping you from breaking through to 6 or 7 figures.
TurboCharge Your Goals in 2009
Write It Down, Make It Happen!

Work From Home Online Versus Having A Second Job
There are many good things to working from home online and we will discuss a few of those in how they beat going outside of the home for a second job.
It's Not the Size that Counts
Little things matter - big time.
Time Management Does Not Work, Manage Yourself Instead.
When you feel like there is not enough time in the day to get everything done it is time to take a reality check. Let us face it, we all have the same 24 hours in a day. It is how we choose to use that time that is causing pause. Pause to think about how to manage ourselves better. When we do not manage ourselves properly we feel stressed out and out of control, dashing madly from one activity to the other. It is at this time in our lives when we make unnecessary mistakes that can be costly.

Staying Hooked In With Your Internet Based Business
As someone with a home based internet business, you know the siren lure of staying for an extra hour or two at the computer - just one more job, one more email. That next ping might be the big deal that boosts your business, big time. It's very easy to get wrapped around the spindle of your work and let your home life suffer.
Setting the Bar Higher As a Top Sales Manager
I just love the "corporate sales buzzwords" don't you? Some of my personal favorites: "We need to start thinking outside the box" "Let's take a deeper dive on that..." "We need to give it 110 percent!" "Let's create a win-win for the customer" "It's all about change management" "Let's take that offline" "At the end of the day..." "Let's produce some strong organic growth" And my personal favorite: "We need to set the bar high" I once heard an expression that stuck with me on the use of profanity in speech. I may not have it exactly right, but it goes like something like this: "The use of profanity is the work of a feeble mind trying desperately to express itself" I do have to admit, I do swear a bit...but I never (any more) use cliched corporate sales "buzz words" in front of my sales team.

How to Ruin Your Business Reputation
No matter how desperate for customers you are, you must get that under control. People will sense desperation and either run from you or try and take advantage of you. Neither is all that good for you. So what can you do? Here are 3 tips to help you stay strong no matter what's going on in your business.

Are You a Lazy Networker?
Why did you decide to join online social networking sites? If you do not have an answer to that question why are you even bothering? Is your information online up to date? If not why not?
The Benefits Of Affiliate Marketing Businesses
With so many different ways to make money online it made me wonder why people choose to start an affiliate marketing business. We're not just talking about a few people joining affiliate marketing here and there. Literally thousands of people start affiliate businesses every day.
Don’t tell me it’s out of your control
‘It's out of my control.' ‘I can't do anything about it.' ‘I'm just the sales person.' Sales people who sell in equipment and service contracts take note. This story is about you and your responsibility to the customer for the life of the sale not just the initial sale of the machine and the signing of the contract. The quotes above are what I heard this week from a sales person from a well-known equipment manufacture who sold us a complete equipment and service package 18 months ago. It certainly wasn't what I wanted to hear. Without going into too much detail we have had the ‘printer from hell'.
Getting Sales Recruitment Right
Your small business is growing and diversifying. You've experimented with bringing in an inexperienced sales person (who did not work out). You realise you need a more experienced direct sales person, but you don't know where to go or what to look for.
The trick: no tricks
Yet another brochure has landed on my desk inviting me to learn the tricks on how to sell successfully. I wonder how many people will take the bait this time. The motivation circuit in fact is full of sales people who, for a hefty fee, will explain how they hit the big time and offer to share their tricks. Well, here is some advice for free: this approach never works.
How to Get Tons of Cash With Video Marketing! Cash Secret Revealed
There are a lot of marketers with questions about video marketing. Why is video marketing so effective? How do I actually use video marketing to get tons on cash in my pocket? Well find the answers here in this short article.
If You Talk the Talk, You Better Walk the Walk
Walk your Talk. Someone will find out when you don't. Thanks to Web 2.0 - that bullet can be shared around the world. Besides, it's the right thing to do. Keep your integrity and do what you say. You may not win all the time, but you'll win more than most.
Cash Cow or Sacred Cow?
Getting down to the nitty gritty about a client's 'best sellers' is one of the first things I jump into when I start a new project. More often than not, those 'best sellers' are the source of more problems than anyone would expect. How can that be? It's the biggest seller (which is easy to prove with revenues), the cash cow, sacred cow, the product that delivers major corporate differentiation. Right? Sometimes it is. But more often it's not. It may generate the most revenue - but you have to look deeper, much deeper, to find out how the product is impacting your business.
Top 10 Steps to Spectacular Success in Business
Worried that you haven't got the budget (or something else important) to make a spectacular success out of your business? While money, advanced degrees in marketing and a spot on Oprah can certainly help your business, none of them are really necessary for you to achieve spectacular success. Doubtful? Read my Top 10 Steps to Spectacular Success and see for yourself what it really takes to succeed big.
Reporting Techniques
A good POS system supplies a lot of reports, but what you do with them can make the difference
Earning Quick Cash From Ebay Step Two How To Grow Your Ebay Business And Succeed
Earning quick cash on Ebay is simple. You open a PayPal account and then ransack your home—don't forget basement, attics, garages and junk drawers and closets--and sell all those extraneous possessions... i.e “cool but useless stuff” that suddenly seems less important now that you don't have a job...or your stock market portfolio has severely devalued or disappeared overnight. Price it realistically and in anywhere from a few minutes to ten days you can have some or all of the cash you need to meet your basic bills that month. All that's great but for it to do you and good in the long run, you need to build your Ebay business into something sustainable that you can survive—or even thrive on.
Be Googled Or Die
Companies who don't know the importance of SEO and Google will fade off from the scene in no time.
Commit or Die
The midlife transition for both men and women is no joke: it's a spiritual watershed point. What will you do when it happens to you?
A Secret That Most Online Home Business Entrepreneurs Never Reveal
It is amazing how much recycled information is sold online. Nowhere is this more evident than in the home business niche. In this article let's talk about a secret that most online home business entrepreneurs never reveal.
Why Fearbased Selling Is A Bad Bet
If you’ve worked to make your product or service the best it can be, and you’re still using fear-based marketing, shift your approach and see what happens. People will want to work with you, not out of fear, but because they trust you; you solve a problem for them, you’re reliable, you make them feel good about their purchase. They want to work with you, or buy your product out of trust, not fear.

Call centers do more then answer calls Importance of call centers to business
Learn how call centers are more important to a business then most think. Call centers effect sales and repeat business and more.

How to Sell Your Services When the Economy is in Crisis
One thing you can say about an economic crisis. It sure puts everything in perspective. Unless you’re selling food, water, air, shelter, or utilities all of a sudden you’re a luxury. Guess what gets cut first when the chips are tough, luxuries.

WHEN LIFE IS HARD
In today’s rapidly changing world, nothing changes quite so rapidly as people. We all have desires, dreams, fears and emotional needs that drive us in our quest to create more of the life we want, trying to attain our own vision of success and that ellusive, tantalising taste of permanent happiness and personal fulfillment.
How to Declutter the Clutter
If you seriously want to have more time and a better quality of life, then you have to look at cleaning out all the clutter. Clutter costs you big time because... • You waste time searching for things. • Clutter occupies space. • You lose things. • Extra money is spent on stationery and office supplies which have already been bought. • Money is wasted on excess office furniture and storage to hoard the clutter. • Clutter makes you feel busy and causes unnecessary stress. You get distracted and have difficulty focusing. • Clutter affects your image. You look out of control. • You cannot prioritise or work efficiently when you can't see or find the tasks that need to be done.

Either The Media Interviews Me Monday At Noon Or Its Off
Although you will usually have time to plan and arrange your schedule to do an interview, there are going to be times that the media wants to schedule it at a time that is inconvenient, or reschedules it at the last minute, forcing you to, once again, change your plans. My advice – do it!
When It Comes To Marketing Your Business Think Creatively
If your business doesn’t stand out in today’s hyper-competitive market place there’s a good chance that you won’t be in business very long. There are countless others vying for the same slice of the pie that you are. There are dozens of competitors just up the road doing all they can to get the attention of your customers and take money out of your pockets. It’s called “marketing,” and some are probably doing a better job of it than you are and some probably worse.
The EXCELLENCE 25: Master the Basics
Tripped over this list-and, frankly, liked it. (After a few edits.) Here it is-FYI.

Earning Money Online with Adsense
There is nothing better than free cash. Earning money online however, is generally not free cash you have to do something. But there is a way you can get Google to pay for doing virtually nothing. The system is called Adsense. Basically what happens is that Google will place little ads on your blog or website that are relevant to the content of your webpage.
Finding Time To Do It All.
Do you procrastinate? Do you wonder how you can ever get it all done? If so, find out how to stop procrastination and start checking things of your TO-Do List.
Pose and Smile – You Are On The Apprentice
Be warned – this posting reveals who has been ‘fired’ from the forth episode and the rest of the post is only my observation and opinion based upon 60 minutes of edited TV, nothing more.
What’s YOUR Sustainability Blueprint?
How to authentically take inventory of your business from a sustainability standpoint and using it to better promote your business. This article explains the importance of authentic sustainability practices, not doing what is known as "greenwashing".
Lead Change With A Leadership Network
If you want to sponsor a lasting change, search out the people who will be visible leading learners — people to cooperate in the work of creating a new vision and living out the changes in their behaviors. We’ve come to call this virtual group a change leadership network, a critical mass of natural leaders aligned with the new future. These people will be the front-runners in understanding the implications of the change for their organizations and thinking through how their work systems will need to be impacted. Your changeleadership challenge is to form and nurture this phenomenon.

Employee Motivation - The 8 Basics
To motivate your employees, it is vital that you start off with understanding that there are some things that need to be fixed first, before you can get on with the above the line actions which develop a strong and engaged culture...
Employee Satisfaction Surveys Stink
Truth is, in many organizations, the doing of the survey is more than enough. Only rarely does anyone get down to what happens next.
Complementing Your Management Team
We all have weaknesses. Whatever our roles. In management positions, one of the bigger challenges is to recognise our own shortcomings and alter our own behaviours. Sometimes this can be very challenging...
Anger Solutions™ at Work: How to Cope with a Bully Boss
Bullying at work is a form of workplace violence. By implementing sound strategies, and ensuring all employees are on the same page, employers and workers alike can reduce the risk and make work a safer place to be.

Other big time Related Articles

Managing Your Time 20 More Tips
Every day we hear someone say, “I am so busy. I just don't have enough time to get things done!” And I imagine each of us has fallen into that same feeling from time to time. Are you a good manager of your time? Could you improve upon your use of this limited and precious item called time? If we are honest, the responses are probably “No and Yes.” As part of my business coaching and strategic thinking and planning consulting work, we do work on improving time management of individuals and of teams. We search to find more time by becoming more efficient and much more conscious about how we spend our time. Here are 20 more tips I have found to be helpful in managing one's time.
“Time: Is It Our Enemy or Our Friend? Choosing Time as A Friend, According To Your Strategic Thinking Business Coach”
It is probably safe to say that many, if not most, people struggle with the management of their time. Time is priceless and we each are allotted the same 24 hours each day. However, it seems there is an eternal struggle with the clock and that we are very challenged in trying to mange out time. The sense of pressure and constant urgency at home, at work, and elsewhere in our daily lives leads to us believing that there is simply never enough time. Can we see that it is not time itself, but the use of time that presents us with our conflict? So what can we do? How can we deal with this conflict and choose time as a friend? Succinctly expressed, It would mean that we make peace with time and declare time our friend. Here are seven (7) suggestions from your strategic thinking business coach.

The Gift of Time
Time is one of my favorite subjects. Time is actually the most precious resource we have. Everyone starts their week with the same amount of time. Time is not a discriminator nor does it have any favorites. Time is fair and always ready to serve anyone who understands it. How we use the time we are allotted each day will have a definite impact on our outcomes or results. We are stewards of how we invest our time each day. We must treat time as more precious than money. Being good stewards of time will unlock the key to success in our lives and businesses.
Extreme Self Care - Taking Time For Your Life
If you’re like me, you’re almost always on the go. Whether you’re juggling projects at work, balancing your personal and professional lives, or being there for the people you love, your available time may constantly be stretched to the limits. When was the last time you really took some time just for yourself? I’m not talking about family time, time with friends or sleeping time. I’m talking about time that you set aside to do something for you that you really enjoy.
Beware Time Liabilities
Are you surrounded by Time Liabilities? I define a Time Liability as: a) anything that consumes time unnecessarily or b) anything that causes you to spend time in activities that are less profitable than your most profitable activity. If your filing system causes you to spend extra time doing $9 per hour clerical work, trying to find that important document you misplaced, then you have a Time Liability. If your workspace is so uncomfortable that you have to spend time at a chiropractor every month to correct your spine alignment problems, you definitely have a Time Liability!
Fighting Time!
Do you feel you’re in a constant battle with time? Does time seem to be winning, no matter which technology, process, and system one uses? While the amount of time in a day, week and year remains the same, people are attempting to fit more commitments into the same finite time spans. After many years of observing and working with senior management, I have found a fundamental flaw in how they approach time. This flaw causes significant bottlenecks in their companies. Worse, their poor leadership regarding time strategies causes others to have problems with time.
Time Management & Productivity: Can You Really Manage Time?
Time Management is an oxymoron. We can't manage time. Time moves at a relentless, constant pace. Productivity and time are closely related. If time can't be managed, how do we increase productivity? This article offers a radically different view of "time management".
No Time? …5 Steps to make the most of your days
Time, time, time - most people I come in contact with seem to lack it. And the challenge is that the only way to Make Time is to Take Time and, YOU are the only one who can take it. Here are 5 effective steps that can help you to succeed.

Are There Really Enough Hours in the Day to Be An Internet Marketer?
I have been asked time and time again, how much time I spend as an internet marketer. While my answer may be a little bit different than others, they may also have different results. See I started out as a part time marketer while I was still working 70+ hours a week. Wonder when I found the time?
Business, Politics and an Election
There is a revolution underway in our country and I hope that we find people who’ve managed in chaos before and gotten good results. I’ll borrow a couple of lines from the biblical book of Ecclesiastes. “To everything there is a season, and a time to every purpose under the heaven; a time to get, and a time to lose, a time to keep, and a time to cast away.”

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