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Are You a Problem Solver or a Problem Blamer?
I fly a decent amount and have had a lot of good and a lot of bad experiences with the airlines. The biggest issue I have with the airlines, especially my carrier of choice, is not that they make mistakes. I don’t expect any business to be perfect. At issue is how they deal with problems. Too often, their first reaction is to put the problem back with me. The protocol seems to be to assume first that the customer is wrong (blame), and take responsibility much later, if ever. How do you react when there is a problem with your product or service?

Other business problem solving Related Articles

How to Accelerate Your Success with a Mastermind Group
We all know that two heads are better than one when it comes to solving a problem or creating a result. So imagine having a permanent group of five or six people who meet every week for the purpose of problem solving, brainstorming, networking, and encouraging and motivating each other!

Solve Problems Permanently Ask WHY
Someone once said that the real issue behind a problem, is one or more levels below the problem. So, solving problems by fire-fighting when they arise, is firstly, not going to actually solve the problem for good. And secondly, it's tiring, wearing, distracting and worse, it causes a really demotivating environment. Definitely not good - not good at all. So the best thing is to find out what's really going on, and to do this, you need to go deep. Here's how...
ProblemSolving's Problem
Problem-solving is deeply entrenched in our business culture. Dave Mather, a 30+ year business consultant, describes the pitfalls of being a habitual problem-solver and why this might hurt business results.
Create a Genius Factory
A recent New Yorker article about the wild success of Nathan Myhrvold's company Intellectual Ventures got me thinking on the blog about group problem solving -- an incredible tool for innovation and rapid progress. Group problem solving can help out in the workplace or in those great peer-to-peer networks that I believe are instrumental to success.
The Best of Times...The Worst of Times? Part 2
Do you get the impression that everyone is missing the point to our current economic climate (I prefer “climate” to “crisis”). All common sense solutions first identify the “root cause” of the problem. There are plenty of examples in our daily lives. Want to avoid a hangover?...DON’T drink, care to avoid lung cancer?...DON’T smoke, indigestion?...avoid spicy foods. When you go to the doctor seeking help with your cholesterol or blood pressure the doctor will prescribe medicine and a regimen of diet and exercise that will work towards solving the root cause of the problem. Why haven’t we taken the same approach to solving the root cause of our current “climate”?

Why Entrepreneurs Are Like The Long Shot At Del Mar
Entrepreneurs starting businesses in the current economic climate have a real challenge yet an opportunity at the same time. It separates them from others who would never take risks, especially when times are very tough. This sets them apart from the competition. Entrepreneurs start business usually for one main reason: They see a problem, they are passionate about solving that problem, and will do everything necessary to achieve their goal of finding a solution to that problem.
What is a Decision Making Process to Problem Solving?
There are many approaches to problem solving and making decisions. This short article offers some suggestions for defining parameters as you approach your problem solving/decision making situations. Taking adequate time to research and brainstorm answers to your problems is a key step to any decision making situation you find yourself in whether business or personal.
Ageism...Between Truth and Consequences
At its lowest common denominator, being employed is about problem solving. You are hired to solve a problem whether it is answering the telephone or programming a computer. Your ability to consistently, effectively, and efficiently solve that problem can often determine your long-term career or industry success. So, if the problem you were hired to solve evolves, it will probably behoove you to evolve with it.

Thinking Differently About Problem Solving
All of us from time to time are faced with difficult situations. Sometimes these problems may seem insurmountable. However, there’s almost always a solution. When you can’t figure out the solution to a problem, try to take a different approach to the situation to see your problem in an entirely different light. Looking at the problem from a different perspective can often make the solution obvious instead of impossible. This technique is one of many creative problem solving techniques that can help provide solutions to your trickiest problems...
Problem Solving: Step One
The first step to solving any problem is asking yourself this question: Am I trying to solve a problem or am I trying to change something that I have no power to change? In my world a problem is something that I can solve with the resources that are at my disposal using skills I own within a reasonable length of time. Something I can’t change is a condition, not a problem. We’ve all hear “conditions of employment.” haven't we?
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