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Team Building to Support Change Management
Team building is conducted for a number of reasons, however there is a misconception on what team building really is. There are two parts to team building; the attitude or sense of teamwork that is developed and the actual formation of a team based on desired skills and abilities members should have in order to meet business objectives. Business process management (BPM) consultants collaborate with executives and managers to establish objectives. These leaders then empower teams to enact change.

Shared Services and Outsourcing Network's The Year in Review and the Year Ahead
When I was recently contacted by SSON's Jamie Liddell to provide my thoughts on "The Year in Review " for 2009, as well as "The Year Ahead" in 2010, relating to shared services and outsourcing I must admit that there was no shortage of ideas and reference material.
Drive Higher Profit With Three Proven Pricing Tactics
As has been noted by leading analyst firms, such as McKinsey and Co. and A.T. Kearney, pricing is the quickest and the most efficient way to improve your bottom line. It has more leverage than cost cutting, traditional business process improvement and any effort to increase your sales volume. It is also an area that relatively few companies focus on. Thus, excellence in pricing gives you a strong competitive advantage.
How By Answering These Three Questions Can Dramatically Improve Sales Training
If you only had 3 questions to answer to improve sales training. what would they be?
How Failing Business Etiquette #101 May Be Your First Obstacle to Increase Sales
If you want to increase sales, then are you demonstrating the right business etiquette? Possibly, you are failing one of these every day behaviors and this maybe why you are still achieving your sales goals?

Using technology to drive business change
Although most businesses invest in technology to automate operations, few make the best use of this technology. This article describes how to unlock the potential within your existing IT systems and use technology as an enabler of business change.

Other business process improvement Related Articles

Leadership Whos Driving Your Business
When business performance needs to be improved, it may well be wise to start the improvement process by first exploring the source of the leadership in that business. From my coaching experience I have found in many instances, that where a business is not performing, the leadership direction is unclear and is not understood by the team.

Preparing for Successful Process Improvement
An integral and often overlooked step in improvement work is the preparation work: defining the project and gathering the facts that are essential to gaining a good understanding of the existing process. Too often this initial phase of a project is given cursory attention or ignored altogether. This is the first in a series of papers dealing with the up-front work in process improvement projects.

Getting Everyone on Board for an Improvement Project
A previous paper outlined the elements involved in setting up a process improvement project. With a project well-defined and management support secured, it is time to spread the word. We want to ensure that everyone involved in the process to be studied is aware of what is going on. We do that with a public announcement.

Collecting the Facts for Preparing Process Maps
In two previous papers, we outlined the elements involved in setting up a process improvement project and getting the word out with a public announcement. With everyone on board, it’s time to get into the trenches. Fact gathering is an integral part of understanding reality and preparing a good process map. Yet, it is often dismissed or given cursory attention as superficial process maps are created by an individual or group of people some distance away from the work…and thereby some distance away from reality. If you want your process maps to reflect reality, you must go to the work and see it happen.

How often do You Think ‘Outside the Box’?
‘Thinking outside the box’ is a bit of a buzz phrase at the moment in the business world. That said, it really is an extremely effective process. Each process (and there are usually many) in a revenue-generating, production, operational, financial or personnel activity can be improved anywhere from 3% or 4% all the way up to 100% and more. What would happen if there was always room in nearly every process for improvement... always! A process is only as good until the next idea that improves it further.

Customer Focus in Process Improvement
A process is a series of steps completed to achieve a particular result. It is hard to imagine a process improvement effort that doesn’t start with a focus on that result with a question like “What is the purpose of this process?” - whether the customer is actually engaged or not. Sometimes we have a strong sense that our product or service is good. Sometimes we choose to “get our own house in order” before we step outside the organization. Sometimes we base the result on a prescription provided by the customer. However, sometimes, our focus may be misdirected to how we do the work without considering why it is done in the first place...particularly where slick new technologies are involved. But, without actually engaging the customer, we can’t really know how well the process is working to provide the customer what they need or want.
The Service Factor during Economic Turbulence
Improving and maintaining good customer service is not an exciting endeavor. It involves detailed study and steadfast execution rather than temporary brilliance or inspiration. Therefore, customer service improvement is fundamentally an effort of continuous improvement. You must develop a basic competency in process improvement to attain and sustain high levels of customer service. This means that it is absolutely critical during tough economic times that you don’t make the mistake of cutting resources that support service excellence in your attempt to control operational costs.
Increase Productivity Through Business Process Management
Business Process Management (BPM) consists of powerful tools to generate dramatic work process improvement. It helps organizations cope with the detrimental after-effects of staff cuts during the recession.
Leadership and Learning are Indispensable
The great American founding father, author, and statesman, Benjamin Franklin, was highly devoted to life long learning and continual personal improvement. His book, The Art of Virtue (edited by George Rogers), is an inspiring account of Franklin's life and an instructive guide to his improvement process and personal effective system. Franklin once said, "If you empty your purse in your head, no one can take it away from you. An investment in knowledge always pays the best interest."

Process Management Pathways and Pitfalls (Part Two)
Make sure all your process improvement activities are clearly and tightly linked to your strategic imperatives. Each effort should also have highly focused and specific improvement goals (that are an aggressive, major stretch) and measurements. Establish feedback and follow-up steps for each process management and improvement team.

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