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Motivation or manipulation?
What is the line between motivating sales staff and manipulating sales staff? How do you make sure you don't go over the line and place people under extreme pressure to achieve? Research both here and overseas shows that high performing sales people identified how important it was to their performance that they remain motivated, which they recognised can be influenced by both internal and external factors, with a sense of self satisfaction found to be the most important contributor to their motivation. Management need to act as true mentors and motivators for their staff, especially in sales call centres as this is, or can be,
FRANCHISING IN INDIA: OUTLOOK FOR 2009
Downsized by the financial meltdown, Rohit Vaidya suddenly was forced to find a new job. Rohit, formerly vice president at a private equity firm for five years, lost his job in November 2008 after the financial slowdown led to liquidation of the company. Rohit whose family comprised of his spouse and three boys and his parents, needed a steady source of income to stay afloat.

Other call centres Related Articles

12 STEPS TO SELLING MORE ON THE PHONE.... How to Overcome Foot in Mouth Disease and Close More Sales and Make More Appointments
I don’t know about you, but sometimes I stuff up on the telephone. Sometimes I put the phone down at the end of a call and say to myself.. ‘ that call just cost you $2000....That call was a classic case of foot in mouth disease..’ Do you ever say those types of things to yourself or is it just me? Here is how to beat it... overcome it... and make more sales and more money
10.1 The education system: Support for Growth-oriented Women Entrepreneurs in Tanzania, 2005
Over 690 vocational training centres are registered with the Vocational Education and Training Authority (VETA),38 over 90 per cent of which are either private businesses or NGOs. VETA centres do offer skills training courses suitable for self-employment (tailoring, batik making, housekeeping, etc), but UDEC (2003) states that the primary emphasis on training is for employability in large public and private enterprises. Because there are few jobs available, most of the VETA graduates go unemployed or are inadequately trained for entrepreneurship. Data on the proportion of women students is not available.
Lesson #2: Why Offer Just A Product Or Service When You Can Offer Both?
Although most of Craig’s previous experience had been in gyms and fitness centres, that is not what her company was about. While there was indeed a fitness element to her weight loss program, Craig designed her company around a belief that losing weight required more than just exercise. That is why Jenny Craig centres do not only help their clients establish a workout regimen, but also provide advisory and motivational services. And, in one of her greatest coups, Craig introduced her own prepared foods.

The concept of development: Africa’s human development
The concept of human development centres around the notion that human welfare depends on various dimensions, many of which are not well captured by conventional measures of economic income.
The Vocational Education and Training Agency in Tanzania
Since the early 1970s, the government of Tanzania, with very considerable donor support, has developed a national network of 18 vocational training centres catering mainly for the traditional artisan trades.

Data Theft & Security Law India
Data is a valuable asset in this modern age of Information Technology (IT). Data is an important raw-material, for Call Centres and I.T. Companies. Data has also become an important tool and weapon for Corporates, to capture larger market shares. The use of Data, for instance, by the Call Centres, has fueled the boom in the Indian I.T. industry. Due to the importance of Data, in this new age, its’ security has become a major issue in the I.T. industry. The piracy of Data, is a threat, faced by the I.T. players, who spend millions to compile or buy Data from the market. Their profits depend upon the security of the Data.

Who You Call On is a Conceptual Thing
When you make calls, whether it's a brand new sales call or a service call to a customer, the level you call on within the organization is a reflection of how you see yourself conceptually.

Motivation or manipulation?
What is the line between motivating sales staff and manipulating sales staff? How do you make sure you don't go over the line and place people under extreme pressure to achieve? Research both here and overseas shows that high performing sales people identified how important it was to their performance that they remain motivated, which they recognised can be influenced by both internal and external factors, with a sense of self satisfaction found to be the most important contributor to their motivation. Management need to act as true mentors and motivators for their staff, especially in sales call centres as this is, or can be,
Top Sales Pros do These 10 Things----Why Don't You?
Every month, I run a Coach Call on two different topics. On this month’s second call, I listed the Top 10 things that the top sales pros do that most of the others do not. Since I recorded this call, I have had dozens of people respond that the call opened their eyes to the things that are necessary to stay on top. Furthermore, many of the respondents commented that the Coach call helped them get back on track to re-start doing the things that they used to do. In either event, due to the overwhelming response to this call, I have decided to write a corresponding article for those of you who are not part of the Coach Call program.

How not to make a prospecting call
A woman from Australia recently called me on a cold call. She started by calling me ‘Sharon.' For those of you who know me, I refer to myself as Sharon Drew. Folks who call me ‘Sharon' are either making a cold call, or haven't read my books or blogs. I have a long history with this problem, so playfully said, "Ah. You don't know me well. I call myself Sharon Drew and I use both names." [Note: for those of you who study Buying Facilitation® I suggest you begin calls with strangers by giving your own name, saying it's a 'sales call' and then asking who you are speaking with, even though you may have a name in front of you.]
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