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Lesson #5: Drive Yourself Hard
“The only way the magic works is by hard work,” said Henson. “But hard work can be fun.”
Lesson #1: Go Above and Beyond
“If all you do is work faithfully and conscientiously, the verdict in such cases generally is that you perform your present duties so well that you had better continue to perform them,” said Carnegie.

The First Billion-Dollar Success Story: How Carnegie Did It
He was a poor immigrant whose name would soon be unforgettable in his adopted country. America would never be able to repay the contribution this Scotsman would make to their homeland. By creating the world’s first billion-dollar company, and then proceeding to give most of his profits away, Carnegie cemented his legacy in history. How did this one time casualty of war go on to become one of the most memorable figures in the world?
Give the customer more than what is asked
This article delves into the foresight and initiative shown in giving the customer more than what is asked. The customer loves it when something was provided without having to ask for it. A short small-group exercise is included.
Selling is Serving
Sales Superstars seem to know, consciously or unconsciously, that the word "sell" originates from the Scandinavian root "selzig," which literally means "serve." As my first mentor, Zig Ziglar, always said, "You can get everything in life you want, if you will just help enough other people get what they want." Losing sight of this core principle by focusing on their commission, quarterly sales quota, or closing a hot deal quickly prevents many salespeople from becoming elite selling stars.

"How To Determine If You Should Utilize An Incentive Program For Your Company"
Let's face facts. It is hard to run a business in this day and age. Not only is money tight everywhere you look but it is getting harder to find quality employees who are willing to make the grade when it comes to sales. You need to have employees who are doing all they should be plus a little more to make your business successful in every way. The real question is, how does one make that happen?

Succession Planning for Your Business - 7 Key Benefits
As the manager; leader; ‘boss’; supervisor; CEO; HR Director; you are where the pressure is and you need all the help you can get, with pressures often coming at you from above and below. Succession Planning is here to help you...
Succession Planning Values - Time Invested Is Well Worth It
In any business there is a careful balance between the 'day job' and the work you put in to make your business sustainable. If you use a succession planning activity, you will find your jig-saw fits together perfectly. Here's why...

Other call of duty Related Articles

Building Piece by Piece: IKEA Becomes an Industry Leader
“It is our duty to expand,” said Kamprad. “Those who cannot or will not join us are to be pitied…A glorious future!”

Networking Works!
Eek. The dreadful Jury Duty Summons arrives in the mail again. I’m all for the jury system, mind you, but those of us who aren’t on corporate payrolls don’t get a paycheck during the time we serve. Oh, well, “one day or one trial” isn’t so bad. I am ready to do my civic duty. I believe in our government and the trial-by-jury-of-our-peers system. If a case of mine were being tried, wouldn’t I want me to be on the jury? My mood improved, I call in on the appointed day and receive instructions to show up Monday..

Who You Call On is a Conceptual Thing
When you make calls, whether it's a brand new sales call or a service call to a customer, the level you call on within the organization is a reflection of how you see yourself conceptually.

Ways to sparkle in tough times
My old college roommate recently asked me if she still has the "shine" factor. On a quest for a new job in this difficult market, she wanted to know if she embodied that "sparkle" she used to have when we were just entering the workforce after graduation. As a career coach, I advised her that to be a star and advance in this current economy, she may need to pull out some extra glitter and go well beyond the normal call of duty. Here are some other tips that I shared with her:

On Leadership and Doing Dishes
Leadership is something that has a starting point in everyone who takes up the charge to get something done through and with other people. For some, the starting point in their leadership journey is subtle, progressing and steady. For others, it comes at a moment's notice with a call to duty. For me, it came from leading from the middle of the pack when I was 9-years old. And it all started from a deep hatred. The hatred of doing dishes!
Top Sales Pros do These 10 Things----Why Don't You?
Every month, I run a Coach Call on two different topics. On this month’s second call, I listed the Top 10 things that the top sales pros do that most of the others do not. Since I recorded this call, I have had dozens of people respond that the call opened their eyes to the things that are necessary to stay on top. Furthermore, many of the respondents commented that the Coach call helped them get back on track to re-start doing the things that they used to do. In either event, due to the overwhelming response to this call, I have decided to write a corresponding article for those of you who are not part of the Coach Call program.

Private Duty Agencies can Factor in Today’s Banking Crisis
Private duty firms who need to obtain cash immediately to help prepare for the influx in business are left without many traditional funding options once the bank says ‘no.’ Fortunately, there is an alternative source of financing available to these agencies: private duty factoring.
How not to make a prospecting call
A woman from Australia recently called me on a cold call. She started by calling me ‘Sharon.' For those of you who know me, I refer to myself as Sharon Drew. Folks who call me ‘Sharon' are either making a cold call, or haven't read my books or blogs. I have a long history with this problem, so playfully said, "Ah. You don't know me well. I call myself Sharon Drew and I use both names." [Note: for those of you who study Buying Facilitation® I suggest you begin calls with strangers by giving your own name, saying it's a 'sales call' and then asking who you are speaking with, even though you may have a name in front of you.]
How to Go Above and Beyond the Call of Duty with Customers
How to Go Above and Beyond the Call of Duty with CustomersEvery company understands the value of listening to customers and yet JUST listening is creating a reputation for bad customer service. Each customer has their own communicating style of wanting to be heard and acknowledged. I recently went into a well known grocery store and asked for a customer comment card. The assistant manager handed one to me and whispered "we don't like to get these because it means you're not happy." What a revelation! When was the last time you actually recruited unhappy customers and asked for their "noodlejam"(tm)? What exactly is noodlejamingTM Well simply put...I believe that customers can bring creative solutions to customer service complaints if you can give them the tools to brainstorm. Why should I bring
Is Home Care Funding Right For Your Private Duty Agency?
There are many reasons why a private duty agency would try to qualify for home care funding. However, the most common motive is that they cannot afford to wait weeks or months to be reimbursed by Medicaid or another governmental agency. Without a constant inflow of cash, home care agencies run the risk of not having enough capital to meet payroll, pay vendors or grow their business. Fortunately, home care financing can provide the necessary capital to help struggling private duty agencies maintain a healthy cash flow.
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