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Leadership Truth #11 - Great Leaders Do Better in a Crisis
A hallmark of great leadership is that these people do better when there is a crisis. They are more prepared going in and have a way of navigating during a crisis that instinctively finds the best path through chaos. How do they accomplish this?
Leadership Assessment #18 – Handle Crises Well
There are hundreds of assessments for leaders. The content and quality of these assessments vary greatly. You can spend a lot of time and money taking surveys to tell you the quality of your leadership. There are a few leading indicators that can be used to give a pretty good picture of the overall quality of your leadership. These are not good for diagnosing problems or specifying corrective action, but they can tell you where you stand quickly. Here is one of my favorite measures. It is the ability to handle crises well.
Being Calm in the Eye of the Storm
Your life is going reasonably well. You're focused, "on track" and feeling centered...yet all of a sudden your workload triples, an employee leaves, or a significant person in your life becomes emotionally distraught, or perhaps a death or illness surprises the family. Your outside world doesn't have to equal your inside world. Life is always presenting new challenges to strengthen our spirit, expand our consciousness, and foster growth. Learning how to master accessing the "calm" in any storm is worthy goal, but it is obtainable. What is your current "storm"? I challenge you to find your center in the eye of it all.
7 Tips to Communicate Calmly
I was asked recently to be on a television show as their communication expert. My job was to help a family who tended to scream and yell at each other a lot, and did not seem to enjoy family time to say the least. Here is a little bit about my day with them, and the same 7 tips I gave them on communicating calmly and more effectively.
Don’t Just Spend Time; Take Time
There’s always something to do, right? Somewhere to be. Someone to meet. Commitments to fulfill. We all have our reasons, but the one thing we need to ask ourselves is this: is this really taking me toward my idea of success?
Those Crazy People
His voice was loud; his attitude hostile; his words caustic. Despite how rude he was, she remained calm, professional, and polite throughout the challenging encounter. Even from my close vantage point, I didn't detect a hint of irritation in her demeanor.

Practicing Assertiveness
Very early Sunday morning I was waiting in line at Montreal’s airport. Despite the early hour, the airport was crowded and the lines at each of the security points were the longest I had ever seen them. People were patiently waiting; however there was an older gentleman who became quite distressed as he realized he would miss his flight due to the slow movement of the line. He attracted the attention of one of the officials, however they merely shrugged unhelpfully. Then two European men in their mid 30’s went to the aid of the older man, they asked all the people in the queue ahead of him would they mind if he jumped ahead of them to catch his flight. Of course no one minded and the man went quickly through security.
AN A.W.A.R.D.
To Help With Difficult Customers

Two Totally Different Services From One Company? – Here’s How To Market Them Effectively
You’ve got a business that offers two totally different services that are somehow related to each other. As an example we have chosen Kung Fu and Stress Reduction which are a likely set of disparate services. You have two particular problems here. One is branding your business with two disparate services on offer. The second is marketing your business, your marketing materials and where to find likely clients.
From Go Fast Kids to Calm Kids
Making that transition from holiday mode to classroom. How excited do kids get with the start of school approaching? Getting kids to go from the freedom of school holidays to move to that place of being settled and ready for school can be a challenge for some parents. Many children now days are identified as being ADD and ADHD I call these kids “go fasts” and the transition from holidays to school can be a bit more of a challenge for these kids. Being a “go fast” kid is fine, they are full of excitement and life, but it does not always suite the classroom environment. So how do you handle the transition time as they move into the structures of a new school year and a classroom environment?
Posting articles is great! But, are you participating in the discussion afterwards?
Everyone who posts articles on the Internet knows that regular posting is important to keep your name and information in front of the public. However, maintaining old posts is more important than you might think. You should make sure you respond to comments and suggestions to your articles that others have made.
Transforming Leadership is Everything!
It takes many components to make a successful leader but the foregoing list outlines some of the primary skills and attributes of a Transforming and Level 5 Leader. Remember: These principles apply to family situations and small associations, just as much as they do to large corporations.
How to Deal With Emotional Employees
- Published in 'Engaging the 80's generation' - CONCHIUS 1 June, 2010. Many managers in China are concerned with the 80’s generation lack of self-control, often describing them as “too emotional” and not treating each other with respect. One of the main reasons for this is that being from the single-child generation; the 80’s generation have little experience handling emotions and set-backs. Employees who become very emotional will often bring out emotional responses from their managers. Being a successful manager, you must be able to control these situations when they occur. There are 3 basic rules for handling difficult people in general: 1. Be assertive 2. Keep calm, and 3. Use non-confrontational feedback
Flipping Out About Money
We all have the right to choose any reaction we want when dealing with a tough situation. I suggest giving your highly charged emotions some way to vent. Writing about them, exercising, or whatever your preferred method is for blowing off steam. Then move forward, one step at a time, into a new frame of mind.

It’s a Jungle Out There
Some days you’ll encounter more difficult customers than there are animals in the jungle. See if you recognize some of these creatures.
Selling Through the Tough Times
In this tips-oriented piece, Rick Davis, president of Strategic Sales in the Building Industry, explains how to rise to the situation and sell through tough times.

Eliminate Mind Chatter Easily and Attract Greater Wealth
You might be thinking-this coach is from California. This is a woo woo topic. Well it's not. Read on if you are wondering how creating space in your mind can bring prosperity into your life. Or perhaps you understand this at a Spiritual level, but find it difficult to meditate regularly. If you could take small increments, like two minutes several times a day, and make a difference in your wealth and well-being-would that be worth it to you?
No More Stagefright = Have Fun Speaking!
Remember, the presentation is not about you. People have come into the room needing to hear the information you have for them. What you need to think about is them and how much they need to hear the information! It helps them and takes your mind off YOU!

If the "Dog Whisperer" Was Your Sales Manager
In this day and age of hundreds of TV channels to watch as well as internet videos, I have found a show that I run across every now and then and I must say that it really fascinates my wife and I. This show is called the "Dog Whisperer" and it features Cesar Millan who takes troubled dogs and turns them around. He basically helps them feel like a productive member of their family.
Steady – One Thing At A Time In Business
A lot can happen at the last moment in business. Crises and exigencies can surprise us like digital ambushes from cookies and pop-up screens. It is not that these startling events that tend to throw us off kilter, but rather how we respond to these challenges and distractions

Other calm Related Articles

15 Ways to Reduce Your Stress at Work
Entrepreneurs deal with enough stress. Follow these tips to make sure you stay calm and collected.
Overcoming Recession Anxiety For The Good Of Your Small Business
Too many businessmen today are experiencing increasingly acute cases of anxiety over the economy, and that can be bad news for you and your business. The following are some ways to calm your nerves when recession is too much to bear.
How to kill a drama queen!
Drama cost businesses world wide billionns of dollars per year. Need to calm the drama? Take a good look at this article and see how to confront and calm the drama-rama that eats up your time and dollars, pesos, yen and euros!
Overcoming Objections in Closing Sales
Objections at the last stage of closing a sales deal can be quite frustrating. However, if you stay calm, listen carefully, and take your time to think, you may reach a solution that is amicable both to you and your customer.

6 Fast and Fun Ways to De-Stress at Your Desk!
Stressed? Busy? Most entrepreneurs are! Want some quick, easy, cheap, and fun ways to calm down during your day at your desk? You don’t have to spend all day at a day spa to chill out. Try these super great ways to relax.

You Are Your Environments
If you've ever gone from working in a cluttered and disorganized office, to experiencing the calm and peace of clearing out the clutter, you’ve experienced an environmental design change.
Build Your Self-Esteem
So how do you stay calm, composed and maintain self esteem in a tough environment? Here are some tips you may to consider as a starter guide to self improvement.
Stillness for mastering modern day living
If you are looking for a powerful tool to stay calm and focused under pressure and to increase your creativity then a daily dose of silence and stillness is what you need.
Business Presentation Tips - How to Calm People Down
Many professionals dread the unthinkable moment in presentations: an angry or aggressive attack. Don't you wish you had a magic remedy to calm people down -- without risking embarrassment and public humiliation?
Is Your Presentation Falling Flat? 5 Top Tips Of Presentation Skills Training
Are you getting ready for a critical presentation? Are you struggling to calm down, while your heart races and your face gets hot? Learn 5 top tips to answer these persistent problems.
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