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Consistency – the Key to Success
Author Rob Rush discusses how sometimes the consistent delivery of customer service or customer experience trumps the ability to deliver a "Wow." Before you can occasionally launch the long-ball with some regularity, you need to become a consistent singles hitter first.
Attitude Adjustment Time!
After reading a recent pragmatic article about how to handle this uncertain economy, I asked myself this question: In light of what we hear about falling stock prices and rising gas prices, what will we do internally to make the best of this time?

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