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We need more Antonio Lucios in this world
Antonio Lucio, PepsiCo's Senior Vice President of Insights and Innovation, sent me this brief list of beliefs after reading Never Eat Alone.

Customer Centricity: Where Are We Now?
This article addresses the need for companies to look at all of their customer touchpoints to ensure that the message the customer is receiving from your company is consistent across all marketing and sales channels. This is a critical area that every company needs to examine to ensure customer satisfaction.

Other centric philosophy Related Articles

Want to Start a Virtual World? Be Sure to Play Hockey
After the Club Penguin news today, a colleague of mine sent me the following entertaining note concerning the top five kid-centric virtual worlds (based on Hitwise data):
Market Leadership
Learn how to become an effective leader in today's competitive market. And start by learning the 4 steps to achieving a customer centric oriented culture.
Do You Put Your Customers First?
Customer centricity - being customer centric - seems to be one of the buzz words again in business circles. Being truly customer centric means looking at your business from your customers' perspective. But what does it mean & is it worth it?

Why You Need Empathy to Be an Innovator
Over at the American Express Open Forum I posted an article called “Customer-Centric Design: Got Empathy?” by Matthew E. May (@matthewemay).

A Revenue Positive Business Model in Public Sector Purchasing (Part 1)
The core philosophy behind the New Public Management or NPM concept (which has been part of the government lexicon since the 1980s), is the belief that a market orientation in the public sector will lead to greater cost-efficiency for governments, without having negative side effects on other objectives and considerations. While there may be merit in the NPM vision, in reality its practical implementation has for the most part been sidetracked into an imitate versus innovate approach. Specifically, the philosophy has been reduced to one of using the same technological platforms and methodologies in the public sector as the ones used in the private sector.

The Myth of Transcendence and Other Evolutionary Geek-ness
Stages of Evolution. Waves of unfolding. The spiral. You are familiar with the holonic stages ::: from pre-personal to personal to trans-personal; from body/physical to mind/mental/intellectual to Spiritual; from ego-centric to ethno-centric/Nationalistic to World-centric/global. From pre-rational to rational to trans-rational. ::: From vengeance to justice to Grace. From your emotions running you to having choice around your emotional reactions to achieving a place of actual freedom; from crawling to walking to running. Stages of ever increasing inclusiveness. Stages of ever-increasing whole-ness. Levels of ever-increasing expansiveness.
Lean, Green Sales with the S.H.A.R.P. Sales TrainingTM System
Increase Profits while Reducing Wasted Time, Energy & Dollars - The Philosophy: By providing sales and customer service agents training, support and direction on a consistent basis, they will feel empowered, motivated and willing to take ownership over their own, as well as the organizations, success. - The Result: Increased profits and revenue as a consequence of improved customer relations; shortened sales cycles; and reduced employee turnover. - Intertwined with the steps normally associated as part of the sales process, such as developing best practices for win-win solutions, the philosophy and psychology often employed by successful sales professionals will be shared in upcoming articles.
Lean, Green Sales with the S.H.A.R.P. Sales TrainingTM System - Part II
The acronym S.H.A.R.P. provides a comprehensive and definitive starting point for developing both organizational and personal goals. The philosophy is customer-centric with a goal to increase customer loyalty. S = Strategize, Solve, Support, Serve H = Honesty, Humor, Humility, Help A = Assess, Alleviate, Accountable, Achieve R = Relationships, Respect, Respond, Results P = Prepare, Prioritize, Perform, Produce

How to eliminate Poverty Lesson from the Parable of the Talents
In the bible, Jesus talks about the parable of the talents, wherein the person who multiplied his portion of the money was given more and the one who hoarded it lost even that. The same is EXACTLY true in real life. People who adopted and applied this philosophy multiplied their resources and became rich, and the ones who did not remained poor. I am of the opinion that we everyone of planet earth could apply this philosophy then there wouldnt be any poverty at all, which in turn will lead to more harmony, less crime and more peace. So if there was a PRACTICAL way for the masses to apply the philosophy, people would be must better off financially. This article will show you exactly what you need to do to apply this teaching.
Your Personal Philosophy: Belief Systems and The Acquisition of Knowledge
Our lives are a function of our persona philosophy - our hidden belief systems that we use to navigate the world. Behind every problem and all superior performance is a personal philosophy.

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