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Practice Preparedness: Service Recovery
This article shares a tale on how one leader prepared for service recovery. Additionally, a group exercise is provided to challenge a department to discuss and provide service recovery for your customers.

Other century security Related Articles

A Silver Century Is Colouring Our Labour Markets
We are on the cusp of a huge change and yet only a few can see it. According to The Conference Board of Canada’s most recent research finding, “A rising proportion of old and “very old” (those 80 years of age or more) citizens will be the defining demographic trend in most countries. A second trend, the rapid fall in fertility rates, will create societies with fewer young people. In Western countries, the labour surplus of the last quarter of the 20th century will become history in the first quarter of the next century.” Indeed, the 21st century will be the silver century worldwide.

Manage or Coach
In today's fast changing marketplace there is more need for independent thought. 20th Century Management practices will not work in 21st Century business!
Wake up and move up!
This article addresses the increasing competitive nature of 21st century promotions and advancements. There is a growing need to be more attentive to the full-throttle speed in which organizations are moving just to stay even. What worked last century will only get you derailed in this century.
Are You Selling Pennies, Dollars or Value?
What are you selling? If you answered products or services, that may be the incorrect answer in today's 21st century or even 20th century. To increase sales you may just need to change the answer to that question.
Preparing for Security Breaches
A major security breach of sensitive customer data is a nightmare every business with digital consumer records needs to plan for. It may be impossible to stop security breaches, but it is possible, and even a legal obligation, to have a process in place to manage and minimize the damage that a security breach can cause. Here's how to do it.
Creating Healthy Work Environments
We want security and we want it everywhere. As a nation, we’re focused on national security. We schlep to work everyday for financial security. Once we get there we work hard to prove ourselves hoping for job security. We have lifestyles we want to secure and we look for it in our relationships. We secure our buildings, our computers, our accounts and our valuables. But we never seem to notice that the security people feel inside is often the least secure thing of all. Instead we install more alarms, add to our nest eggs and write new laws to protect our assets, our futures and our loved ones, when what we really need to do to make better, healthier companies is exert as much energy securing ourselves internally as we do our external environments and circumstances.
POS Security for Productivity
We talk about data security and video security, but one of the simplest, most fundamental aspects of security is often overlooked or improperly maintained, anti-virus and firewall protection.
Walking on Thin Ice, is Your Career Secure
Most people are looking for some form of security through a job, house or other means. This article takes a different look at the security issue.

Tough Times Demand Tighter Retail Security
Every retailer has a unique set of security challenges and, in the retail world, your security challenges never end. More retailers are realizing that using perimeter and anti-virus technologies alone are not enough. As someone once said, it's like locking your doors but leaving your windows open. Now retailers must take a lot more security measures. Here are some vital strategies retailers need to take for preventative measures against retail loss...
Can Entrepreneurialism be the Saving Grace?
Everyone wants security and at one time, a person's job gave him or her that security -- but not anymore. When government jobs begin to lay people off or force days off without pay, some may view this as the writing on the wall. At one time having a government job meant security and that you could retire on that job. With the economy, the way it is today, entrepreneurialism may be the saving grace.

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