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Practice Preparedness: Service Recovery
This article shares a tale on how one leader prepared for service recovery. Additionally, a group exercise is provided to challenge a department to discuss and provide service recovery for your customers.

Other challenge participants Related Articles

Youth and Entrepreneurship: Part 2
Participants in the second part of this interactive session explored some of the most dynamic political, economic and cultural forces that will either empower or suppress the region s ability to create 50 million new jobs in the next five years. The challenge is daunting, all agreed. But new opportunities open every day.

Why So Much Business Training And Development Goes To Waste
The effectiveness of so many training and business development programs is being limited by the fatigue and poor concentration levels of many of the participants. The fatigue is generally due to the participants being out of shape.Before embarking on business training programs, management should consider programs to boost the health and energy of their workers. The resultant heightened energy levels among the participants will increase their capacity to get more out of the training.
The #1 Challenge When Starting an Online Home Business
Learn what the #1 challenge is for anyone starting an online home business. Find out what you can do to overcome that challenge.
A Recipe for Change
When we challenge the status quo, we do so for one reason… to bring change. We are driven to solve a personal challenge, a business challenge, or something bigger. Moving from where we are to where we need to be is the goal. Recently, a friend sent me a copy of a new book called The Recipe: a fable for leaders and teams by Amilya Antonetti. This is not your typical business book full of leadership theory or case studies and models.
Intellectual Capital and Your Sales Career
To determine the success or failure of a business... we need to challenge conventional thinking and challenge ourselves to go outside of our comfort zone to seek diverse opinions and ideas.

Conquering Racial Profiling in Our Local Communities
After several decades racial profiling is a challenge that continues to plague our society. Law enforcement can overcome this challenge by a transforming their organization and community.

Greatest Challenge Facing CMOs Today – Generating High-Quality Sales Leads
A comprehensive study of Chief Marketing Officers finds their greatest challenge - generating high quality sales leads. “THE VAST MAJORITY OF CMO’S IN THE STUDY INDICATED THAT GENERATING HIGH QUALITY LEADS IS THEIR TOP CHALLENGE. NEARLY TWICE AS MANY RESPONDENTS INDICATED THIS WAS A PERTINENT CHALLENGE OVER ANY OTHER CHALLENGE LISTED.” Source: MarketingSherpa B2B Marketing Benchmark Study, August 2010 of 297 CMOs
How to Prepare for a Difficult Conference Call
Most conference calls - even when they involve participants from different organisations - are polite, orderly and even-tempered. However, occasionally you might be on a call that involves hostile participants or other types of difficulties.
How Do You Choose a Conference Call Service?
There are a variety of technology options available for you to conduct conference calls, teleseminars and webinars. They can range from a simple two-way telephone call with participants on speaker phones at each end; through to calls with hundreds of participants in different locations, with visuals as well. Yours will probably fall somewhere in between.
Lost in Translations
Cross-cultural communication is challenge enough for leaders. Add to this challenge effective translation of material into other languages and there is virtually no record!
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