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Factors to Consider When Selecting a Point of Sale System
One of the most critical and possibly frightening purchases a retailer will ever have to make is a point of sale system. It is a critical purchase because it will force the retailer to reexamine their business policies, procedures and plans for the future. It is a frightening purchase because few retailers have experience in selecting a point of sale system and with such a large investment required they will have to live with their decision, be it good or bad, for quite some time. This document lists the essential items that retailers should consider in their POS buying decision.

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Coaching Your Business To The Next Level Series Part 7 Pay Yourself First
The concept of paying yourself first is alien to many entrepreneurs or small business owners. Read how by not doing so is actually quite counter-productive.
The Convenience of E-tail E-Commerce and Online Shopping
The advantages of shopping online are (1) zero traffic or commuting time (2) no need to stand in long checkout lines and (3) the ability to peruse dozens of shops to compare pricing (with a few keystrokes of due diligence). In addition, if you factor the convenience of online shopping it is a perfect synergy for savvy online consumers who maintain hectic schedules and are inclined to make the most efficient use of their time.
If You’re Not Selling . . .
Are you working hard, but not getting the results you want? If you’re a professional salesperson and you’re not selling, checkout these tips.
Greener Grass!? Counter Offer!? -How Will You Be Impacted?
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The Missing Link: How People Can Know Everything about Customer Service and Still Not Be Able to Do It
I had a strange experience at an airline counter recently. My international flight was cancelled, and when I went to the counter to find out what to do next, I watched three customer service agents discuss the flight they were going to put me on much later that day. They went about printing tickets, writing me meal vouchers, looking at the computer...all without any of them speaking directly to me or even telling me what they were doing.
Twittering Money Away: API Service Review of Twitter Counter
Under the headline from their "Featured" web page, Twitter Counter boldly states “Become a featured user and gain more followers.” “One of Twitter’s biggest problems . . . I am researching services such as Twitter Counter’s Feature, and in this second round of testing found that a great majority of those who are following are the Ruby Bells and Tia Marias and Angelina Jollies . . . I think you get my drift . . . get in the game Twitter Counter it is not the number of followers but the quality of followers that count!”
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Where is the Red Cape --- Maximizing Counter Sales
As a counter sales person, when a customer walks through the door, you are generally the person they are looking for. The customer wants to place an order and expects you-the counter sales person-to take care of them. Although this encounter is usually brief, let's examine what the customer's overall expectations may be. What do customers expect of counter sales professionals? Since the customer's perceived value of you as a supplier drive their expectations, knowing the answer to this question is important to meeting expectations and building relationship equity. Today's customers expect more than free coffee and popcorn at the counter. They expect a more than satisfactory experience with the people that represent the company they are doing business with.
Conquering the Counter Conundrum
Counter sales personnel face many of the same issues that inside sales and customer service (IS/CS) people face. In fact, the counter sales life becomes one of juggling several balls in the air at the same time and becoming skilled at multi-tasking. Dealing with "will- calls," customers at the counter, inbound phone calls, picking and packing at times and demanding sales representatives create quite a challenge for the professional counter person. More importantly, this counter conundrum puts customer retention and value at risk.

Increase Shopping Cart Conversions Now
In eCommerce trade, one of the most crucial interactions between the merchant and the customer takes place during checkout. The checkout process is where the merchant can exercise most control over the transaction. So, when it comes to providing the best customer service, ensure that you make the checkout process as smooth as possible for the customer.
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