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civility Tagged Articles



Convicted Civility vs. Interpersonal Rancor
What does interpersonal rancor do to relationships, productivity and customer relations within your company? This article outlines a hopeful alternative to interpersonal rancor, convicted civility. Read on the understand the concept and alternative and how to begin integrating it into your company culture and operating norms.
Lesson #5: Invest Your Best Capital in Your Customers
“Politeness and civility are the best capital ever invested in business,” said Barnum. “Large stores, gilt signs, flaming advertisements, will all prove unavailing if you or your employees treat your patrons abruptly.” In growing the most successful circus in the U.S., Barnum came to learn that it was not enough just to get the sale. Instead, what was important was making sure that customer would come back time and time again. Barnum was a master promoter, but he knew there was no advertising as valuable as word of mouth recommendations.

P.T. Barnum Quotes
P.T. Barnum Quotes
The Ethics of Service
Service works when it enriches the exchanges. Customers feel valued when the experience a service provider delivers something special to the encounter. But generous must be coupled with conscientiousness or it turns contentment into caution. And, a generous heart without an enthusiastic spirit risks leaving customers believing they have received a gesture without importance and a gift without worth.

Integrity-It\'s What You Do When No One\'s Looking
Integrity- it's easy to say you have it, harder to prove you do. We can have integrity when we are being evaluated and public. But it's what you do when you're alone and nobody is looking that is really the true measure of your values.

Civility in the Workplace---Is it Decreasing?
A major highlight of the second annual Civility in America poll, released by Weber Shandwick and Powell Tate in partnership with KRC Research, is the reported increase of incivility in the workplace. A whopping 43% surveyed experienced incivility at their place of work. Even more disturbing is the 38% who believe the workplace is becoming increasingly uncivil. What does this mean for human resources? Astronology investigates.
“Strategic Business Tips On How To Achieve Civility In Today’s Workplace, From Your Strategic Thinking Business Coach”
Today’s workplace is very dynamic, sometimes very stressful, and too often not very civil. We certainly observe the lack of civility in the workplace with people calling each other names, engaging in personal attacks on each other, exhibiting rude and disruptive behaviors and the lack of respect for one another or ignorance of how behaviors affect others. I believe there is a real desire for the restoration of civility in the workplace. Your strategic thinking business coach offers some tips on how to achieve civility in today’s workplace.

Other civility Related Articles

“Strategic Business Tips On How To Achieve Civility In Today’s Workplace, From Your Strategic Thinking Business Coach”
Today’s workplace is very dynamic, sometimes very stressful, and too often not very civil. We certainly observe the lack of civility in the workplace with people calling each other names, engaging in personal attacks on each other, exhibiting rude and disruptive behaviors and the lack of respect for one another or ignorance of how behaviors affect others. I believe there is a real desire for the restoration of civility in the workplace. Your strategic thinking business coach offers some tips on how to achieve civility in today’s workplace.

Lesson #5: Invest Your Best Capital in Your Customers
“Politeness and civility are the best capital ever invested in business,” said Barnum. “Large stores, gilt signs, flaming advertisements, will all prove unavailing if you or your employees treat your patrons abruptly.” In growing the most successful circus in the U.S., Barnum came to learn that it was not enough just to get the sale. Instead, what was important was making sure that customer would come back time and time again. Barnum was a master promoter, but he knew there was no advertising as valuable as word of mouth recommendations.

Convicted Civility vs. Interpersonal Rancor
What does interpersonal rancor do to relationships, productivity and customer relations within your company? This article outlines a hopeful alternative to interpersonal rancor, convicted civility. Read on the understand the concept and alternative and how to begin integrating it into your company culture and operating norms.
Are You Rude on The Internet? It Can Hurt Your Business.
I don’t know about you but I’ve noticed a disturbing trend occurring both on the Internet and in real life. The trend is rudeness. I watched a taping of Oprah tonight (see the CNN breakdown of this show here) that enlightened me to a book, a doctor and a quote that made the light bulbs go off. Dr. PM Forni wrote a book called, “Choosing Civility: The Twenty-Five Rules of Considerate Conduct” and although I have not read it yet, you bet it will be in my next book store purchase.

Entrepreneur Education: Do Good Bosses Really Exist?
Think about the bosses you have had that you would follow anywhere. What are the basic characteristics of these folks? It becomes interesting to look for the common denominators that are "good boss" requirements. I recently asked several groups in various organizations how they would categorize the best of their bosses. Here is where it got interesting. They were only a few basics that ran across cultures and up and down organizations. These were generic patterns of respect, civility (this word was used over and over), empowerment, and ability to acknowledge work well done.
Civility in the Workplace---Is it Decreasing?
A major highlight of the second annual Civility in America poll, released by Weber Shandwick and Powell Tate in partnership with KRC Research, is the reported increase of incivility in the workplace. A whopping 43% surveyed experienced incivility at their place of work. Even more disturbing is the 38% who believe the workplace is becoming increasingly uncivil. What does this mean for human resources? Astronology investigates.
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