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Three Keys to Reducing Defensive Reactions to Feedback
Providing quality feedback is the most underutilized "tool" in any manager's toolkit. Because of the typical difficulties associated with such discussions many managers avoid or mishandle this basic responsibility. This article shows how to craft talking points that have a better chance for a "you're right, I do need to work on that" employee response instead of the all too common defensive reaction.

The Retail Jungle…where visions become real! (Part 3)
Packaging / promotional plan/ unique selling proposition more information to think about when launching a new product!

Blagojevich’s silence speaks volumes
Don't avoid the media during a crisis

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