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Introduction - Microfinance:A Platform for Social Change
The phrase “Customer is King” may be an oversimplified cliché in business, but – stripped of all its bells and whistles – this phrase represents the essence of a consumer business.

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Do You Over Promise and Under Deliver
A new client recently admitted to me sheepishly that she often didn’t get to complete a client’s work until the client called to see if it was ready. I admired her honesty if not her time management skills.

“Twelve Strategic Ways To Improve And Maintain Strong Healthy Client Relationships, According To Your Strategic Thinking Business Coach”
How would you describe the current health of your client relationships? Extremely healthy and fit? Just okay or average? Poor health? Critically ill? On life support? When was the last time your client relationships and your client relationship program had a review? Could you and your company benefit from improvements in your existing client relationships? These are critical questions in today’s world of business. For the purpose of this article, I am going to presume that most readers will admit to stating they could benefit from improved client relationships. And with that in mind, I want to share twelve (12) strategic ways to improve and maintain strong healthy client relationships, according to Your Strategic Thinking Business Coach.

The Insider Secrets to Not Losing Your Shirt on your Client’s Next Project
My client Anna called me last week, completely frustrated, about an unfolding nightmare with her new client. Anna had recently accepted a new client who had an exciting project. They discussed what specific needs the client had, and Anna determined that it would fit in her schedule. She received a down payment for the work, and scheduled the time in her calendar.
How To Handle Customer Billing Snafus
Seriously, whether the client owes you the money or not is a moot point. Yes, you made an accounting mistake, but if the client agreed to pay you a certain amount each month in exchange for certain services rendered, and you have been under-billing that client for delivering those certain services, the client owes you the money, period.
10 Warning Signs That Prospective Client Is Not Right For You
In difficult economic times it is easy to let go of standards and take on a client who does not fit your vision of your ideal client. When few clients are in the pipeline it often looks attractive to take the ones that show up. When you do this you run the risk of having an angry client or worse one who is out a real energy drainer. Here are ten warning signs that tell you to avoid the client.

Profit Growth Strategy #5 for Virtual Assistants
Customers give their trust in the act of purchasing a product or service once they feel they know and like the person from whom they are buying. Your client will benefit from a membership program that provides low-risk, high-return information to “members only.” A membership program is an excellent way to capture information about prospects before they buy so you can better understand the products, services and offers that will compel them to buy. In addition, there are many clients who could charge a monthly fee for members to get “unlimited access” to daily or weekly updates. This new profit stream will be beneficial to you and your client.
The Small, Boutique PR Firm – A Better Model
As the marketing/PR industry undergoes changes, marketing/PR firms are changing as well. The large, bloated PR firm is fast becoming a thing of the past. The better model is a boutique firm with low overhead and access to talent and resources that can move on client campaigns quickly and with top-level expertise.
Women in Business: Entrepreneurial Tip #2
International research during the past couple of years has revealed that women business Owners consistently voice certain needs for their business’ development; 1) access to capital, 2) access to education / training, 3) access to networks and markets and 4) to be taken seriously. This last concern is part of the challenge I’m speaking about. Often the naysayer will try and discourage you from taking a step into what may be unfamiliar. They are letting their own fears dominate the conversation and giving too much credence to their words can be the biggest obstacle standing between you and your financial freedom.
A Means to an End
One of the most stressful moments for most sales people comes at the point when they have to decide whether or not to go around someone they have been dealing with to that point, be they client or prospect. There are a number of factors in determining if and when to do an end run in order to win a deal. The value of the product/solution to the client organization; how pervasive is your solution in the client’s organization; how the client goes about purchasing both in terms of deciding and executing the purchase. And most notably, how good the rep is to begin with.
Coaching and Psychological Styles: Adjust Your Approach!
Most coaches understand, intuitively, the need to adjust their approach in dealing with different types of clients, but quite often, these adjustments don’t come until it’s too late, and the client has already lost faith in the process. Using an assessment to determine a client’s Perceptual Style at the outset of the coaching relationship can shift the equation, giving the coach the tools he/she needs to connect with the client and speak that client’s language right away.
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