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Why do clients really leave you? It may not be what you think
When a client is upset with you…when your spouse is angry at you when your teenager is ranting about some way you’ve wronged her again it very often is not what it appears to be. Yet, in our attempt to minimize conflict, we immediately react to the outburst and attempt to fix the problem they describe. But often, the outburst is just the surface wound, there is much more beneath the surface that needs to be tended to first if we ever expect to properly repair the problem.
Online Business Success: Does Your Business Need An Upgrade?
Do you know how to upgrade your business for increased business attraction? Read this article and learn seven quick and easy ways to get started now.
Giving Customers Away
No one can take your customers from you. Not with a cheaper price. Not with better service. Not with better processes. Not even with more innovative products. You must first give them away. Obviously this is the one thing you don't want to do. This article helps introduce some easy steps you can take to ensure you won't be giving your customers away easily.
Human Resources – Beyond Applications and Handbooks
Today’s fluctuating economy calls for a fresh look at the foundation of every corporation’s success – your employees!

Other client communication Related Articles

The Insider Secrets to Not Losing Your Shirt on your Client’s Next Project
My client Anna called me last week, completely frustrated, about an unfolding nightmare with her new client. Anna had recently accepted a new client who had an exciting project. They discussed what specific needs the client had, and Anna determined that it would fit in her schedule. She received a down payment for the work, and scheduled the time in her calendar.
Prescription For Attorneys To Use Litigation Public Relations, From “The PR Doctor
The use of public relations in litigation is becoming more and more prevalent in today’s world. Litigation PR is defined as the management of the communication process during the course of any legal dispute or adjudicatory processing so as to affect the outcome or its impact on the client’s overall reputation. In today’s world it is more and more common to see law firms being assisted by PR consultants and counselors. “The PR Doctor” has a prescription of ten (10) tips for attorneys to assist them in influencing the outcome of the litigation, protecting their client’s reputation before and after the litigation, making a client’s viewpoint known, ensuring balanced media coverage, helping the media and the public understand complex legal issues, defusing a hostile environment and helping resolve the conflict. Here are the ten tips.
The Art of Communication
"Effective communication needs to be built around this simple foundation and realisation: communication is a dialogue, not a monologue. In fact, communication is more concerned with a dual listening process." Dr. Heinz Goldmann
Bring the Four Swordsmen of Client Service With You
Trust comes with the Four Swordsmen of Client Service: Respect, Empathy, Action and Communication.
Managing Communication in the Office
Are you overwhelmed with all the communication demands in your office? Do you feel like you have too many tools that were suppose to make communication easier yet it seems to be harder than ever? Increase your productivity by understanding your communication needs and leveraging equipment to meet those needs.

E-Mail Tip #27 - Keep an Open Mind
If we prejudge the notes we read, it will reduce the effectiveness of communication. We need to approach all communication from a posture as neutral as possible. This is especially true with e-mail communication. This article gives some examples why this is the case.

THE NEW CONSUMER’S COURT : CREATIVE COMMUNICATION IN THE 21ST CENTURY :
For many companies, managing a communication crisis is to have good communication. However, we must not confuse crisis management and crisis communication. A crisis is not similarly managed like communication as the communication does not manage a business. However, communication is certainly the best way to deal with a crisis.

10 Warning Signs That Prospective Client Is Not Right For You
In difficult economic times it is easy to let go of standards and take on a client who does not fit your vision of your ideal client. When few clients are in the pipeline it often looks attractive to take the ones that show up. When you do this you run the risk of having an angry client or worse one who is out a real energy drainer. Here are ten warning signs that tell you to avoid the client.

Communication Theory
Communication has been evolvong over the years. From the most primitive methods to where communication is today, the study of the changes throughout time have opened a discipline known as Communication Theory.

Coaching and Psychological Styles: Adjust Your Approach!
Most coaches understand, intuitively, the need to adjust their approach in dealing with different types of clients, but quite often, these adjustments don’t come until it’s too late, and the client has already lost faith in the process. Using an assessment to determine a client’s Perceptual Style at the outset of the coaching relationship can shift the equation, giving the coach the tools he/she needs to connect with the client and speak that client’s language right away.
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