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client experience Tagged Articles



Are Your Client Delight Efforts Misplaced?
Doing an excellent job of delivering on a promise of standard, expected, and basic service, according to the article, is much better than trying to over-deliver. The reason: firms rarely can pull off the over the top, unbelievable and unexpected client service that delights. And, most companies lose clients by underperforming on the basic service tenants. So where should we concentrate our efforts?

How to Get to the Heart of Sales Success
The last thing you want is an indifferent potential client. Trying to get an indifferent potential client to make a decision is like trying to push a car uphill with the parking brake on. Not a very productive thing to do.

Own Your Clients' Experiences
Creating memorable, client-focused experiences creates loyalty. Hold yourself accountable for this and make this the focus of everyone in your organization.
How To Provide Amazing Customer Service - It's All About The Client Experience
This article will reveal why the overall client experience is critical to your success in setting your company apart from the competition - and more importantly - I will provide you with the strategies that will help you bring much greater value to the client experience, and ultimately position your company as the preferred choice.
WorkLife Synergy: An Attorney Creates WorkLife Balance
The elusive quest for Worklife Balance becomes a more difficult task when your not following your bliss. But even if your career or job is not fulfilling there are ways to augment the way you work even when you're working for someone else. Attorney Arnie Herz did just that. Disillusioned with the typical workday as an attorney, he changed his intention and put a strategy to work to create more meaningful work.

Other client experience Related Articles

How To Know When To Fire A Client Or Customer, According To Your Strategic Thinking Business Coach
One of the things business owners dread most is firing an employee. Well, there is another dread of business owners that is similar to that and it is the firing of a client or customer. The issue of firing a client or customer, or in other words ”letting go of a client or customer, is a real issue faced by all business owners. And I know from first hand experience that this is true. In my 25 years of business, I have “fired” clients and I have learned the strategic value of doing so. I have realized that not every client is the right or ideal client for me and that I have tried to become much more strategic in prospecting for and selecting my clients. Your Strategic Thinking Business Coach has developed a list of twelve (12) signals that will let you know that it is time to fire the client or customer and they are:

The Insider Secrets to Not Losing Your Shirt on your Client’s Next Project
My client Anna called me last week, completely frustrated, about an unfolding nightmare with her new client. Anna had recently accepted a new client who had an exciting project. They discussed what specific needs the client had, and Anna determined that it would fit in her schedule. She received a down payment for the work, and scheduled the time in her calendar.
Blogging as a Sales Tool
A blog is a highly advanced and yet very simple way of marketing your business by profiling a member’s, client’s or employee’s experience. Although client testimonials and reviews are the strongest sales tools for a business, online blogging can also work as a major marketing tool to increase online exposure and spread the word about your company much farther than you thought possible.

Smart Women, Halloween and Attracting Your Ideal Client
This article offers ideas, tips and solutions on how to create a welcoming or inviting first experience so that ideal clients will become more interested in what they do. The presentation of yourself and your business is very important when marketing to your ideal client. You need to create ways to attract them to want to become a regular client.

10 Warning Signs That Prospective Client Is Not Right For You
In difficult economic times it is easy to let go of standards and take on a client who does not fit your vision of your ideal client. When few clients are in the pipeline it often looks attractive to take the ones that show up. When you do this you run the risk of having an angry client or worse one who is out a real energy drainer. Here are ten warning signs that tell you to avoid the client.

Coin Laundromats - Secret to Getting More Customers and Business
If you want more customers and more profits from your business, you'll want to read this amazing success story, and find out how you might benefit from it. I was chatting with my good friend, Jim Kaspari, the other day to find out what he's been up to. Jim has been a business coach and marketing consultant for the last 5 years and has helped hundreds of clients in 6 countries improve their businesses. He told me how he recently got this new client who owned some businesses, including coincidentally, a couple of laundromats. His client was having some big problems and asked Jim for his help. When I heard what Jim did for his client, I told him that I wanted to share this experience so others could implement some of those same strategies and start ramping up their businesses.
Client Feedback
When was the last time you asked a client for feedback about your professional services and how your office staff works as a team? You might turn up some useful information by doing a client feedback session when the work is complete. I recently had an experience with a hospital that is an example of how frustrating a poorly working team can be. As a practice advisor for attorneys I am always looking for examples, good and bad, about how to run a professional services practice.
How To Provide Amazing Customer Service - It's All About The Client Experience
This article will reveal why the overall client experience is critical to your success in setting your company apart from the competition - and more importantly - I will provide you with the strategies that will help you bring much greater value to the client experience, and ultimately position your company as the preferred choice.
Give Them a Taste
So you have taken the initiative to approach a Stranger and make them into a Prospect. Now, to make them into a Client. It's important to realize that a Prospect doesn't usually get very interested, let alone excited, about using your services, until they have a deeper sense of who you are and what you can do for them. Giving them an Experience accomplishes this. What do I mean by "Experience?" Read on to find out.
Coaching and Psychological Styles: Adjust Your Approach!
Most coaches understand, intuitively, the need to adjust their approach in dealing with different types of clients, but quite often, these adjustments don’t come until it’s too late, and the client has already lost faith in the process. Using an assessment to determine a client’s Perceptual Style at the outset of the coaching relationship can shift the equation, giving the coach the tools he/she needs to connect with the client and speak that client’s language right away.
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