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Assessing social performance cost-effectively
Many MFIs have an explicit social mission that goes beyond profitability such as reducing poverty and exclusion by providing good quality, reasonably priced and sustainable financial services to poor people who are normally excluded from regular banking systems. The link between microfinance services and poverty reduction, however, is far from simple. Positive impacts cannot be taken for granted.

Other client interactions Related Articles

Do You Over Promise and Under Deliver
A new client recently admitted to me sheepishly that she often didn’t get to complete a client’s work until the client called to see if it was ready. I admired her honesty if not her time management skills.

The Insider Secrets to Not Losing Your Shirt on your Client’s Next Project
My client Anna called me last week, completely frustrated, about an unfolding nightmare with her new client. Anna had recently accepted a new client who had an exciting project. They discussed what specific needs the client had, and Anna determined that it would fit in her schedule. She received a down payment for the work, and scheduled the time in her calendar.
How To Handle Customer Billing Snafus
Seriously, whether the client owes you the money or not is a moot point. Yes, you made an accounting mistake, but if the client agreed to pay you a certain amount each month in exchange for certain services rendered, and you have been under-billing that client for delivering those certain services, the client owes you the money, period.
Effective Business Relationships - What Are They?
In any workplace, the interactions between those involved are vital for successful performance. There is a fine line between those interactions working effectively and the strength of individuals' characters creating challenges. Great managers know what makes business relationships work - and they work at them.
How is your Quantum Physics? You may need it to Improve your Organization’s Performance!
Organizational cultures are like magnetic fields that cannot be seen but are strongly felt throughout the organization! Organizational communication is like a gravitational force that pulls employees in the right direction! Interactions between members of the organization are like sub-atomic particles - it is not the particles themselves that produce powerful outputs - it is the interactions between the particles that generates the power! So says Margaret Wheatly in her book Leadership and the New Science: Discovering Order in a Chaotic World.
What is Nutrigenomics?
Nutrigenomics is science that deals with studies of nutrition and food focusing mainly on the interactions with diseases and human-specific genes. The term nutrigenetics is used to refer to study of the effects of variations in genes and gene-nutrient interactions in managing chronic diseases.
10 Warning Signs That Prospective Client Is Not Right For You
In difficult economic times it is easy to let go of standards and take on a client who does not fit your vision of your ideal client. When few clients are in the pipeline it often looks attractive to take the ones that show up. When you do this you run the risk of having an angry client or worse one who is out a real energy drainer. Here are ten warning signs that tell you to avoid the client.

The Important Distinctions Between Relationship, Collaboration and Performance Benchmarking
The interactions between marketers and their agencies are becoming more complex and being able to benchmark these interactions is important. However, it is important to distinguish the difference between collaboration, relationships and performance benchmarking to ensure you are optimizing the most appropriate criteria in the process.
A Means to an End
One of the most stressful moments for most sales people comes at the point when they have to decide whether or not to go around someone they have been dealing with to that point, be they client or prospect. There are a number of factors in determining if and when to do an end run in order to win a deal. The value of the product/solution to the client organization; how pervasive is your solution in the client’s organization; how the client goes about purchasing both in terms of deciding and executing the purchase. And most notably, how good the rep is to begin with.
Coaching and Psychological Styles: Adjust Your Approach!
Most coaches understand, intuitively, the need to adjust their approach in dealing with different types of clients, but quite often, these adjustments don’t come until it’s too late, and the client has already lost faith in the process. Using an assessment to determine a client’s Perceptual Style at the outset of the coaching relationship can shift the equation, giving the coach the tools he/she needs to connect with the client and speak that client’s language right away.
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