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Opening Up New Sectors, New Markets
At any point in time, most consulting firms are engaged in opening up new markets: either for themselves or for their clients. This paper addresses: a) Typical contexts in which a consulting firm might want to develop a new market b) Some of the common pitfalls that show up c) Telling the story, when the story is still in development ... "building the road while we walk on it" d) Making use of alliance-partners to accelerate progress e) Deciding when to call it a day v. when to keep going As this is a huge subject, no one paper can capture even a fraction of our collective experience in this area. This document is intended as an aid to discussion, and therefore some questions are inserted to stimulate thinking.

Other client organisation Related Articles

BEYOND CONVENTIONAL SELLING
Having just returned from Copenhagen where I've been working with my favourite client; I realised that between us we have created an oil company version of 'The Tipping Point'. Essentially, you could describe this as an insatiable learning epidemic that is beginning to invade the entire global organisation and the reason for this success is so obvious, so simple that anyone could do this.

Why External Diagonal Career Moves are Rare
An external diagonal career move occurs when someone moves into a more senior or broader role in a different organisation in either the same or a different industry. For example, if a Marketing Manager in an organisation moves to become a General Manager or Chief Operating Officer or CEO in a different organisation, I call this a diagonal move. They are rare. Most of the time people move either vertically or horizontally.

BUILDING VIRTUAL RELATIONSHIPS
A new survey of over 3000 workers, commissioned by BT Business, reveals that poorly managed communication may put customer and client relationships at risk. Better use of technology coupled with a clearer understanding of people’s varying personality types may be the key to winning customers and ensuring clear, effective communications within an organisation.

Creating an effective sales performance management system
Following on from last week’s article about managing and measuring the right things in sales, I thought it would be worth looking at some of the key principles for effective sales performance management systems. The first place to start is to align your sales performance management system and subsequent key measures to your organisation’s strategy and goals. It’s then the job of the CEO and the Sales Leader to ensure the organisation (that means everyone else who supports the sales effort) is aligned to the sales performance management system. When this dimension is in place the organisation is best placed to sustain high sales performance.

Are You an ‘IN’ or ‘OUT’ Leader?
Leadership is both 'IN' and 'OUT'. A motivational leader not only guides people in the organisation but also take care and inspire the individuals who indirectly influence the growth factor of the organisation from outside.

Leadership and Service
Customer or client service directly reflects the culture that exists in an organisation. This culture is largely determined and maintained by the leadership the organisation provides. Over some 7 years Douglas Long has proved that the right sort of customer satisfaction assessment - that driven by the customer not the supplier - can be used to improve profitability. In this article Doug Long uses an actual experience with a major computer supplier in order to illustrate the need for good customer service and good leadership. He provides some pointers on how this is done.

Return on Investment
How do we measure return on investment for people at any level in any organisation? I think that it comes down to the question of “What value does this person add?” With established operations, when I am looking at the organisation structure, I have one request that invariably causes problems. It’s a simple: “Please tell me exactly what the people answering to you do; and then tell me what you do that justifies your position.”

Moving to a 'consequential corporate culture'
In any organisation it is the behaviour of its’ people that lead to success, mediocrity or failure. Behaviours stem from a set of values that the organisation must understand and that leadership must role model. Behaviours must also have consequences for the values to have any credibility; an up side for good behaviour in terms of recognition and reward and a downside for poor behaviour in terms of challenge, coaching, training and development and perhaps even having to leave the organisation. In the article we provide 10 areas that you must focus on to embed values and the right behaviours in your business.

10 Warning Signs That Prospective Client Is Not Right For You
In difficult economic times it is easy to let go of standards and take on a client who does not fit your vision of your ideal client. When few clients are in the pipeline it often looks attractive to take the ones that show up. When you do this you run the risk of having an angry client or worse one who is out a real energy drainer. Here are ten warning signs that tell you to avoid the client.

The Value Spectrum of Performance Management
The ‘Value Spectrum' is a term we use to describe how Managers and Executives should be positioning performance goals so that their employees can significantly improve organisation performance. The ‘Value Spectrum' is part of what an employee does that adds significant value to the organisation as opposed to doing things that need to be completed as part of their core duties. Core duties relate more to the position or job description document i.e. tasks the employee already executes to a high standard but which don't help transform the organisation as a whole.

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