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client service Tagged Articles
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Engage Your Clients!
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| A brief client letter describing a representative who knew how to "engage" their client and how a better s service attitude enhanced their corporate vision and thus creating a more lasting effect on good relationship for business for both parties. |
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Do I Expect Too Much?
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| Have the rules for business courtesy changed in the 21st century? |
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Are You a Problem Solver or a Problem Blamer?
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| I fly a decent amount and have had a lot of good and a lot of bad experiences with the airlines. The biggest issue I have with the airlines, especially my carrier of choice, is not that they make mistakes. I don’t expect any business to be perfect. At issue is how they deal with problems. Too often, their first reaction is to put the problem back with me. The protocol seems to be to assume first that the customer is wrong (blame), and take responsibility much later, if ever. How do you react when there is a problem with your product or service? |
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