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Being authentic in sales
The 20th century approach of one-upmanship, although still encouraged by many traditional sales managers, seems to be slowly retreating into the shadows of the past as crude and old-fashioned. Polar opposite to the latter, but just as unproductive..
Resolving Employee Conflict
Employees are stressed. Employers are stressed. Everybody seems to be feeling it. It’s understandable and unfortunate, but many people are on-edge. If you’re seeing an elevated amount of conflict in your organization – first, be human and empathetic (that is, after all, a part of this HR role), stand for a minute in their shoes; and second, use some of the following ideas to help resolve the issue.

Other client situations Related Articles

Do You Over Promise and Under Deliver
A new client recently admitted to me sheepishly that she often didn’t get to complete a client’s work until the client called to see if it was ready. I admired her honesty if not her time management skills.

Imaging Whats Inside the Box
There is so much more going on in life than we even realize --usually a much bigger picture to meaning behind specific situations and why they occur. The bigger picture is how we affect one another. How we actually heal from certain situations even though it may not feel like it at the time. How we trust ourselves and follow guidance. How the universe uses us to help humanity. Sometimes we don’t even realize the impact of situations on many levels.

Business Ethics: How Some Businesses Use Networking Events and Violate Business Ethics and Values
Business ethics is around everyone 24/7. Since most small business owners are ethical, this behavior can place them in uncomfortable situations. Read about one such situation from an experienced networker and how to avoid future situations.
The Insider Secrets to Not Losing Your Shirt on your Client’s Next Project
My client Anna called me last week, completely frustrated, about an unfolding nightmare with her new client. Anna had recently accepted a new client who had an exciting project. They discussed what specific needs the client had, and Anna determined that it would fit in her schedule. She received a down payment for the work, and scheduled the time in her calendar.
Practice the art of restraint
Thanksgiving is right around the corner, along with holiday celebrations and the new year. This typically means stressful situations and possible heated family moments. Every day we are faced with similar situations that could easily bring out the worst in us. Learn ways to cope with stressful situations.
How To Handle Customer Billing Snafus
Seriously, whether the client owes you the money or not is a moot point. Yes, you made an accounting mistake, but if the client agreed to pay you a certain amount each month in exchange for certain services rendered, and you have been under-billing that client for delivering those certain services, the client owes you the money, period.
10 Warning Signs That Prospective Client Is Not Right For You
In difficult economic times it is easy to let go of standards and take on a client who does not fit your vision of your ideal client. When few clients are in the pipeline it often looks attractive to take the ones that show up. When you do this you run the risk of having an angry client or worse one who is out a real energy drainer. Here are ten warning signs that tell you to avoid the client.

Facets of Assertiveness
Learning to be assertive can sometimes be difficult when people don't have a clear idea of how to act in difficult situations. In this article, we'll show you how to be assertive in a range of situations, including conflict situations and situations when you need to assert your rights.
A Means to an End
One of the most stressful moments for most sales people comes at the point when they have to decide whether or not to go around someone they have been dealing with to that point, be they client or prospect. There are a number of factors in determining if and when to do an end run in order to win a deal. The value of the product/solution to the client organization; how pervasive is your solution in the client’s organization; how the client goes about purchasing both in terms of deciding and executing the purchase. And most notably, how good the rep is to begin with.
Coaching and Psychological Styles: Adjust Your Approach!
Most coaches understand, intuitively, the need to adjust their approach in dealing with different types of clients, but quite often, these adjustments don’t come until it’s too late, and the client has already lost faith in the process. Using an assessment to determine a client’s Perceptual Style at the outset of the coaching relationship can shift the equation, giving the coach the tools he/she needs to connect with the client and speak that client’s language right away.
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