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Keep Customers Coming Back
Keeping customers satisfied and coming back for more is not rocket science, just common sense. Read these steps useful in customer retention.

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On the Lighter Side
What a tough year. I am sure most of you are glad it is over. The recession has had an impact on every one of us. But, now is the time to look back and be grateful; grateful for who you are and who you want to become. December, unlike years of the past was very busy for me. This is only because in prior years I always took the month of December off. This year due to the tough economy that just didn't seem like a good option. So, I spent time in Cleveland, Dallas, Tampa and Montreal. I froze in Cleveland & Montreal, didn't take a coat to Dallas and should have and I went to Tampa during Florida's coldest temperatures in years. Over the holidays Tracy and I visited friends in South Carolina and got to see a calf born on a cattle ranch and took our dog to the ocean. (It was way to cold to even consider swimming.)

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