communication skills Tagged Articles

Managing Others - 9 Positive Behaviors

When we manage others, they take their lead from us. There is an onus on us therefore, to make sure that the lead we offer has every opportunity for success. And using positive behaviors is a great start...

Responsibility for Workplace Relationships - Challenging Beliefs

Hidden in the depths of the evolution of the way that organizations are run is a long held belief. Managers are responsible for the way the interactions with their people progress. That may not be the case...

10 Simple People Skills To Successful Management

Getting the best from your people is vital if you are to make the best progress in your business or organisation. Much comes from the way you interact personally and there are just ten key actions to take to build great, fulfilling and productive relationships...

10 Steps When You Need Help in Your Business

You start off alone. Be it as a solo business owner or a manager looking after a part of a larger business. It gets busier, you get distracted from what you want to do, because there's only one of you and you've only got one pair of hands.

Master Your Game: Leveraging "Who" and "How"

As a leader, you will turbo charge your organization when you shift from a narrow focus on processes and results (what you are doing and the results you need to achieve) to transforming the players in your team (who you need to execute these processes). Leaders with great communication skills have the power to shift people's self-perception and improve their potential. When you understand who your people are and are able to assist them to be brilliant in how they undertake the business processes, success will follow.

Control Your Attitude to Improve Your Communications

Are you curious why some people allow themselves to get into arguments and altercations over seemingly nonsense issues? Isn't it sad how some people cannot show restraint, especially during this supposedly festive season? Read on to learn my conflict management philosophies and what keeps me out of trouble.

Assumptions Are Conversation Killers

Assumptions can really derail a conversation. Don't make assumptions about the other person when you are in conversation. If you find you are making assumptions, test them out. Ask, "Why do you thing that is so?" Remember, in many cases you really don't know what the other person is thinking or feeling. To quote Bernard Shaw, "You think you do; but you don't."

How to Begin a Conversation

Successful people are dynamic communicators. Dynamic communicators have mastered three basic communication skills: conversation, writing and presenting. Inviting people to participate in a conversation and getting their agreement before jumping in is an important, but often overlooked conversation skill. People who are invited to join a conversation, and choose to do so, are more likely to be better participants. If you want to become an excellent conversationalist, take a few minutes to explain why you want to have a conversation. Ask the other person if he or she has the time and is willing to participate in a conversation on that topic. Your conversations will be better and more productive if you follow this simple common sense advice.

Customer Service in Japan

When travelling to Japan it is hard not to notice the politeness of the people, especially in the shops, malls, restaurants and other businesses. It is well worth a look at how and why they seem to have or at least present perfect customer service. We could learn a lot from them!

How to Become Interpersonally Competent

This article is about interpersonal competence. In my work as an executive coaching consultant, I have found that interpersonally competent people share at least three things in common: 1. Interpersonally competent people are self aware. They understand themselves, and as a result they understand others. 2. Interpersonally competent people build solid, long lasting mutually beneficial relationships with the people in their lives. 3. Interpersonally competent people are able to resolve conflicts with a minimal amount of problems and upset to relationships.

The Valuable Management Benefits Of Effective Communication

Communication skills are vital in the way we lead and live our lives. The workplace needs effective communication too - and the rewards can be stunning...

Measure yourself as a manager Go for gold

Going for gold; what does it mean and what is your ‘gold’? You can never achieve anything lasting that is not in your nature. You cannot achieve anything that you have not a natural inclination for, with of course the appropriate mental and physical attributes. A gold medal is nothing without self worth – think of the Olympic athletes, or Tour de France cyclists who cheated, who took performance enhancing drugs, to achieve gold. Gold at any cost is not worth it. Such an attitude demeans the perpetrators and will not allow them to grow as human beings to reach their full natural potential – high, low or indifferent.

How to Use Active Listening to Enhance Communication Skills?

In today’s world, communication skill is critical. A good part of communication skill is listening skills. A good listener shows that he is interested in what the other person has to say and through active listening can demonstrate his or her interest in the topic. Active listening is a skill that everyone can learn. All you need to do is to follow a set of principles and keep practising until you get it right. Active listening is about showing your undivided attention to others in a way to maximise the effectiveness of the communication while also showing the other person that you are listening to them.

Essential Top 7 Communication Skills for Entrepreneurs

As a communication coach, trainer and yes entrepreneur, I get the chance to run workshops for entrepreneur and small business organizations, as well as personally coach entrepreneurs, consultants and other coaches. Each year the titles of the workshops may change but the core values do not. The question we must ask ourselves is what are the essential communication skills entrepreneurs need? I want to share them with you, so you can start to develop your talents as quickly as possible, and assess your personal and team communication strengths and weaknesses.

Find out how to Communicate Effectivly

Find out how to communicate effectivly (without having to bring the weater into the conversation).What would we talk about if the weather did not change?

Learn the Powers of Effective Communication

My father once told me how a wise old owl sat on an old oak tree; the more he saw the less he spoke and the less he spoke the more he heard so why cant we be like that wise old bird? I never understood what he meant until I started work.

Communication Categories - Which one are you

There is more to communication skills than just listening. Have you been in a meeting and there is an agreement on an issue but the person in agreement is saying yes yet has their hands folded and is nodding slightly? Or maybe you have not seen this because you are not aware of non verbal communication.

Success Comes When You Are Sold on You - the 3 Step Formula

Have you ever heard yourself say, “I hate sales” or “I am not very good at sales”? Are we not all in sales? Besides any product, what we are selling is ourselves: our personality, our skills and our knowledge. This article provides you with a simple 3-step formula you can apply, to increase your success... on the business and home fronts.

Stakeholder Management Skills - Lobbying Key Influencers Effectively

When you are managing stakeholders, great networking and communication skills come into their own. Getting to understand the best communicators in your people will help you to get the best outcomes from your key stakeholders...

Stakeholder Management - Keep Your Updates Regular

Stakeholders are vital elements of any management activity. Having them onside can make or break a project. Once you've identified them, the real work begins...

Management Communication Tactics - Getting Yourself Fully Understood

Communication is the essence of effective management. Sometimes we seem to get on well with some people - at others times it's more of a challenge. Usually, this is down to the language we use...

The Best Managers, Manage People!

Managers manage people, not things. managers have a role to utilize the value of each and every one of their people in the best way possible - to get the job done...

How Are Your People-Management Skills?

What percentage of managers, supervisors and entrepreneurs are excellent at managing people? A recent survey was done asking this question and the results may surprise you. The fact is that all entrepreneurs need to have great management skills, and at the heart of that must be interpersonal skills. Read on to find out the percentages and how to self-assess yourself and your staff.

The Art of Communication

The Art of Communication

21 Management Benefits Of Saying 'No'

Sometimes, when we manage others, we find it easier to go along with them and make life easier for ourselves. This can lead to overwhelm and isolation. Much better sometimes to be a little edgier...

Managing Others Effectively - By Asking More

Engaging employees is a critical tactic for most managers. By being in close business relationships, there is much more opportunity for collaborative success...

Your Attraction Management Style Works!

Managers need to get on well with the individuals that make up their vital teams. Often there are such simple tactics they can adopt, all of which cost little or nothing, save a little time invested in just the right place...

How Do You Speak to Yourself?

Having excellent communication skills means not only being careful what you say to others, but being extra careful as to what message your own brain is receiving on a daily basis. Read on to learn how negative self-talk affects you in a real bad way.

Easy Management Insights - Keep Your People Informed

When you talk to your employees, you build relationships. When you tell them what's going on in the workplace, you'll find they respond with support and ideas...

Key Management Development Secrets - The Importance of Listening and Questioning Skills

With communication being the most important of the competencies for anyone in a management role, the tools we need to use are pretty obvious. What we tell people and what they tell us, simple as that. Or is it?

The Best Questions to ASK Customers, Employees, Coworkers and Kids!

One of the most important communication skills to master is asking questions. Without a doubt, it is the most effective way to build relationships, improve your ability to close sales, and uncover the wants, needs, opinions, ideas, problems, and concerns of others. Most important, it demonstrates that you genuinely care about people and helps to create a bond.

3 Essential Elements of Body Language In Non Verbal Communication

Body language is a form of non verbal communication that includes gestures, expressions and various other movements of the body with which we communicate. In our daily lives, most of the impact that we create on others is done through body language. This article summarizes three important aspects of body language that have to be kept in mind for lasting success.

Glass Ceilings and Sticky Floors

Many senior executive women emphasize that while most of us consider doing a good job results in being promoted, in fact political savvy, excellent communication skills, and an ability to take risks are equally if not more important to moving up the corporate ladder. This rule is true for both men and women, but women especially need to identify that being assertive, savvy and true to ones self is necessary and to find a style that works is important.Drop the old notion that only results matter, for they are really only part of a total package. Consider that staying in the loop something is more important than working harder. Find put what the lines of communication are within your organization and follow them, stay on top of them and never be blind-sided by a lack of information.

How to Negotiate without Compromising Everything

An entrepreneur needs to negotiate for pricing, supplies, with clients, etc. and we cannot be intimidated into giving up everything. At the same time, we don't want to come off as a bully either. Please read on...

Professional Emailing - Top Ten Tips

Entrepreneurs need excellent communication skills, and cannot take any part of it for granted. Sometimes we get a bit lazy or thoughtless with emails, but that is a danger. Emails reflect our attitude and the attitude of our company, so we must take care to ensure professional communication strategies are used, even in emails. Here is a top ten list of quick tips to help you send the right message with your emails.

Lesson #5: Communicate Success

“My management style is based on the art of communication,” said Johnson. “For communication is an art, not a science. It is an emotion, not a statistic.”

Third Generation Leadership - facilitating the shift

The time is ripe for facilitating a shift to a Third Generation Leadership world view as our dominant paradigm. We need to learn new communication skills.

Talent, Communication, and the BP Oil Spill

Tony Hayward, CEO of BP, has had a pretty rough couple of weeks. His response to the grilling by congress and his handling of communications surrounding the Gulf of Mexico oil situation was tone deaf to say the least – at least to US ears. And yet Tony is obviously a very talented guy. After all you don’t get to be CEO of BP by being a slouch. So what went went wrong? One of the hypotheses that have been circulating in the media is that there is a culture difference between the UK and USA on the use of language. As remarked by the playwright George Bernard Shaw, “England and America are two countries separated by the same language”.

Straight Talk

A few days after my second daughter was born, I had to take a trip over to South Carolina from our home (at the time) in Knoxville, Tennessee. On the way back, a snow storm left me and a few hundred other motorists stranded for the night. Fortunately, I was stranded directly behind a nice, warm Greyhound bus. The driver was kind enough to permit me to climb aboard and spend the night.

Phone Skills Still Important for Business Success - Part I

In this email age, it's still vital to know how to communicate effectively on the telephone. Learn how to portray a professional image even when the other person can't see you.

So You Think You Can Sell

How can active listening help you when it comes to prospecting? Read these sales tips and understand the important elements of need based selling.

Enhanced People Skills - the Key to Greater Success in Life

Learn to communication with others and establish rapport with anyone, anywhere and anytime

It's Always Sunny...in the Workplace

Sales reps can enhance performance after learning from tv characters that run an unsuccessful business...It’s Always Sunny in Philadelphia is probably one of the funniest shows on television. For those who have never seen an episode, you should change that. It is a show about a gang of friends that own an unsuccessful bar in Philly...

Top Ten Listening Techniques

Listening seems like a simple process and yet so many of us are more eager to talk than to listen. Someone once said we were given two ears and one mouth for a reason. What better gift could you give to your family, friends, peers and bosses than to listen to them so that they feel really heard? Here are some tips to enhance your communication skills.

Online Sales Training

Sales people have a reputation for having a short attention span and little patience for any training delivery that is perceived as dull. For sales training to be effective it must engage the audience from the start. This seems to present a challenge for webinars and computer based learning programmes. Article outlines the best methods to sales training.

5 Ways to Improve your Visibility

Be Seen and Heard is your business mantra. Improve your communication skills and watch your home business grow. Increase your visibility quotient with some inexpensive tried and tested techniques.

Situational Leadership Theory, What Every Effective Leader Knows...

Leaders are more effective when they apply situational leadership theory and skills. What is this and why should you care? It is very simple AND very powerful AND it will make your leadership style more influential.

Behavioural Intelligence – Summarising is Your Best Friend

Behavioural Intelligence means making conscious decisions about your next behaviour and not being ruled by your impulses, instincts or emotional reactions. This is the discipline and skill of the professional influencer or negotiator. If there is a general rule to be followed it is “Slow Down”. If there is one behaviour that I value above all others in negotiating, influencing and building relationship it is Summarising. Research shows that the best and most successful influencers and negotiators summarise twice as

The Rule of 75%

Do you know the rule of 75% when it comes to public speaking and presentations? I do, but I had forgotten it briefly. It came back to bite me one weekend last year, so I would like to take this opportunity to share it with you, so you can avoid making the same mistake I did in your upcoming seminars, workshops, meetings, speeches, public speaking and presentations.

Personal Impact and Influence – Push and Pull on The Conversation Control Map

Behavioural Intelligence is the art of noticing what behaviours are operating in an interaction or conversation, deciding and then choosing the most useful and appropriate behaviour to do next - and you can Push or Pull. Either option could be right or wrong. Behavioural Intelligence means considering the context within which you are operating and making the behavioural choice based on what would best achieve your objectives or desired outcomes.

It's What You Don't Say that Runs the Show

I learned so much from my first life and business coach; lessons that I'm still using today in both my business and in my life as well as with my own coaching clients, some 20-plus years later. Now that's lasting value. (Thanks Judy B.) One of the most valuable lessons revolving around communication was the principle -- "It's what you don't say that runs the show." To say it a bit more accurately, it's those things we feel like we can't say for fear that we'll get into trouble with the other person that end up shaping the relationship and often in ways that ultimately are unhealthy for everyone involved.

Addressing Difficult situations at Work

Difficult situations at Work

Persuasion at All Levels

The ability to persuade others to accept our ideas, plans or proposals is a valuable asset, and one that can provide a lifetime advantage if developed properly. Imagine if you, or your entire employee population, were able to communicate in a style that presented all the best ideas in the best light. Imagine how much more successful you might become if you were able to consistently put your best foot forward when interacting with co-workers, managers and customers. If you'd like to consider a straightforward solutions, author Norbert Aubuchon's book The Anatomy of Persuasion can help...

The Philosophy of Fear and Confrontation

Is there now, or has there been, a person or two in your life that you have difficulty in maintaining a civil relationship with at times? It may be your spouse or lover; it may be a friend or a superior at work. We usually say "I have a love-hate relationship with this person."

Don’t take your frustrations out on your customers

Sales and Service roles are not for the faint hearted and can often take their toll on your good nature, your energy and your ability to deal effectively with frustrating issues, especially when you put in the effort to do the ‘right thing' by your customers and it is not appreciated, acknowledged or actioned. At the end of a long day or week dealing with lots of people, pulling together various deals, solving problems and keeping your energy levels up and being on your best behaviour, you could be forgiven for being a bit ‘short' if things don't go according to plan and something falls short of your expectations. To manage our frustrations, sales and service people can resort to all sorts of remedies.

Communication Tool - Face Reading

How we communication is just as important as what we communicate. When you learn to READ SOMEONE'S FACE you will know so much more about them with just a few seconds.

Exceptional Listening Skills

Improve your listening skills and improve your charism factor.

The Power of Language

Developing Awareness and Power in how we use Language in the Art of Communication.

Are You iCurious?

How Your Search For Knowledge Will Give You the Business Edge.

Attack!

Why Going on Defense Is NOT an Option.

Security Alarms are Sounding!

How YOU Can Become a Financial Closer.

Summer Lovin' Happened So Fast...

Disclaimer: Before reading Brian Sullivan's "Lessons from Danny Zucko," it is necessary that you have seen the movie Grease at least two times. If you have not, please close this article immediately as its contents will make absolutely no sense to you. If you have seen the movie more than eight times, than there is absolutely nothing I, or my articles can do to help you. Your problems run much deeper.

Back to School!

Five Homework Tips to Make You a Best-in-Class Salesperson

Death, Taxes and the Jackass

Death, Taxes and the Jackass: 3 Things You Can Always Count On

The Anatomy of the Sale

7 Body Parts that Can Make or Break the Sale

Lessons from Bonnie St. John

How YOU can champion even the toughest of setbacks.

“Bored” Room Meetings

10 Tips to Making Your Business Meetings Worthy of an Audience.

Sales Candy: How Too Much of a Good Thing Can Make You Sick

When saying less can help you say more.

PRECISION-Guided Leadership

How to Move Your Team With Purpose…On Purpose.

Seek Happiness, then Deliver Ecstasy

Why Providing Solutions for Your Prospects is NOT Enough.

Dancing With the Stars

Why it Takes Two to Tango in Medical Sales

Discounting is For Wimps

Three Tips to Creating Higher Margins and Happier Customers

Enjoy the Holiday Season... because Mayhem is Just Around the Corner

Want to increase your profits by thousands in the new year? This is your guide to fufilling your resolutions.

Fasting and Feasting

Your Classroom Exercise to Creating a Business and Life Mentality that Keeps You On Top.

Existing Relationships

How to grow your business WITHOUT the cold calls.

Kudos and Demerit Points in Customer Service

Amazing customer service can and does make the difference in our challenged economy.

Oprah's Was Steamin' Mad

How One Man's Credibility Broke Into a Million Little Pieces.

Are You a

Here's how to stop being a sales gamble and start serving as a "five-star" vending machine.

Kid Business

Three Tips to Accessing Whatever and Whoever You Want.

Gold Medal Selling

How the Formula for Beating the 1980 Soviet Hockey Team Can Help You Beat Your Biggest Competitor.

Life Through Ben's Glasses

How a Man Saw Things in an Amazing Way.

The Love Index

Why You Can’t Sell Anybody Unless You Love Everybody.

Making Momma Proud

Three Tips to Becoming Your Customer's Favorite Rep

Pride and Progress

Lessons from Great Leaders.

Monkey See, Monkey Do

How Your Attitude and Actions Affect Your Customers.

“Hard to Get” Selling

How Indifference Can Often Make the Difference.

Lessons on Excellence

The Road to "the Top" comes through constant practice and is paved by the pursuit of excellence. Remember, mediocrity is miles from excellence. Mediocrity is easy, unnoticed, uninspiring, and boring. Excellence is difficult, visible, inspiring and fun.

Name That Brain!

Tips to Sharpening Your Mind And Memory.

Viral Attitude

How to Serve Right/Learn Right

Your Legacy Begins Now

7 Steps to Creating a Footprint to Be Proud Of.

Timeless Tom

How to Be a Sales Champion at Any Age!

Shut Up and Listen!

Smashing Two Dangerous Sales Myths.

Selling and Presentation Tools

Don't bore your audience to death! Brian gives insight on manufacturer rep's top questions for delivering creative and successful presentations.

Problem or Not the Problem?

"The problem is not the problem, it is another problem." -Dan Burris Leading Business Strategist and Technology Expert

Secrets of Networking and Communication Essentials

Everyone wants to connect, but not everyone knows how to connect.

Leadership Tips for the Manager Who is Too Easy

The Plant Manager was becoming increasingly frustrated. His production manager was struggling to meet plant performance targets and was not getting his team to take ownership of achieving results. The initial diagnosis was that the production manager was being too easy on his team. As with most management problems, only two or three behaviours cause the majority of aggravation and frustration. Here we examine how to help an easy-going manager achieve what needs to get done.

Classes to Motivate and Manage a Team:

Team management courses will focus on skills to help the team building. In all team building, training seminars, managers need to develop a course of team dynamics and also learn how to use the dynamics of their team as a tool to improve communication and performance.These classes train members how to use many techniques to motivate and create team unity.

How To Cascade Messages via Managers To Employees

Communication skills are rarely one of the key competencies taught or measured by organizations... here are some easy ways to ensure that Team Briefings work.

What Makes an Extraordinary Business Consultant?

So many now seek to serve in the capacity of an independent contributor to business success. 'Business Consultant' is a generic title. Most specialise and tighten their title to reflect their specialisation, yet there are some common skills essential to all consultants who set out to make something better.

Companies Develop Leaders? 10 Ways to Know

Is your company paying enough attention to internal leadership development? Here are 10 ways to determine if developing the next generation of company executives is a strategic objective.

When, Why and How You Need to Hire a Freelance Project Manager

Most successful outsourcing buyers post their first freelance project to fill a specific skill need or budget gap on a particular project, finding a skilled worker or two and seeing the project completed successfully. Then, as success breeds success, their needs continue to expand and more freelance professionals are eventually hired. Suddenly, these outsourcing buyers find themselves managing a growing remote workteam, which is usually more demanding than anticipated and ultimately a resource stress. If you are feeling overwhelmed by the requirements of keeping your remote workteam in motion on an outsourcing project, perhaps you need to consider hiring a freelance project manager.

What Employers Really Look For When Hiring A College Graduate

Even though we are in a recession; the war for talent still exists. Now more than ever employers are looking even more closely for individuals who can “contribute to the organizations bottom line.”

Stop Selling Coaching, Just Let Your Potential Customers Buy You

Are you a business consultant, executive coach or sales coach? Do you have to sell your services before you can deliver them? How is that working for you? Maybe it is time for a different approach that can quickly increase sales.

”I’m sorry” just isn’t good enough - the new science of apology

Ever wonder why apologizing can sometimes make matters worse? There is a secret to apologizing better than everyone can learn - essential for dealing with customers, AND loved ones.

Time Management Sales Effectiveness

How to Improve on Time Management Sales Effectiveness

How to Write Job Advertisements for Human Resources Manager

How to Write Effective Job Advertisements for Positions Such As Human Resources Manager

Cold calling is part of any sales process

Lessons learned from many years of cold calling

CARVE YOUR SUCCESS KEY

I had just finished commenting to my husband how much I liked the use of copper in the Parade of Homes' kitchen we were touring, when I overheard another woman telling her husband how much she disliked the look. It made me laugh. It's funny how we see things differently.

Work Smarter to Work Less

Tips for marketing yourself as a salesperson to increase your sales results.

Sales Training Salespeople Dear Santa Letter Wishes to Deliver

Just like stores getting ready for the holidays, November 5 to 11 is ‘Dear Santa’ letters week. As a salesperson, what would you ask Santa to bring you? Here’s a ‘Dear Santa’ letter to help you get started with your own ideas.

Handling Challenges Productively

General guidelines for handling difficulties, challenges, or problems. 1) Maintain a positive attitude 2) Use productive communication skills 3) Deal with causes, not symptoms 4) Avoid arguments 5) Accept responsibility 6) Focus on behavior or results

8 Critical Listening Skills Factors for Managers

As a manager, your listening skills play a vital role in a lot of real life situations, especially your workspace. How well you listen to your employees can have a big impact on the kind of work output you achieve. Yet listening isn't that difficult, when you know the tricks...

How to Make More Sales With Less Effort

Exploring how Personal Marketing can be the fastest way to sell more and work less.

Four Disciplines of Extraordinary Leaders

"The best leaders are great because of the way they think. Extraordinary leaders separate themselves by the way they...

Mastering the Art of Executive Presence

As an executive you virtually live in a fishbowl. People are constantly observing you and forming opinions about your capabilities. You must constantly and genuinely mold these opinions about who you are, and what you can accomplish.You must master the art of executive presence.

Leadership Communication

These days, effective leadership, communication skills are essential for leaders in all areas. We know how communication skills can get the lead in this article.

How to Effectively Delegate

Effective delegation will leverage your time and your efforts. It will work to develop your team and make them more valuable, more productive and more loyal. If you want to boost your production, spend more of your time on efforts that produce and less time on tasks that are administrative.

Effective Delegation: The Secret Tool for Growth

Effective delegation will leverage your time and your efforts. It will work to develop your team and make them more valuable, more productive and more loyal. If you want to boost your production, spend more of your time on efforts that produce and less time on tasks that are administrative.

9 Things About SEO That You’re Afraid To Believe

If you own your own work from home business then you may be in need of some clarification. Below are 9 things about internet marketing that you need to know if you want to achieve success.

Part Two - Prospecting for More Sales

In this series, we explore all the different avenues of prospecting necessary for a business to succeed. Think of your business as a a beautiful garden, and then consider all the things you need to do to keep that garden beautiful and growing, rather than dreary, dead or decaying. Need help with Prospecting? Feel free to get in touch with us via our website.

Communicating for Success!

Exceptional communication skills are a definite must have to be successful in any enterprise. How well do you communicate??

Learn the 10 basic steps to change negative attitudes

Negative/ bad attitudes spread like viruses, from one individual to the next and can "infect" entire groups, communities and organizations. Once an attitude virus begins to spread, it becomes an epidemic in no time. Health suffers, productivity suffers, finances suffer, and the relationships suffer.

The Key to Attracting Clients

The first key is to understand that people will be attracted to you by WHO YOU ARE, rather than by WHAT YOU DO. While there will be a small group of people who will do business with you strictly based on your depth of knowledge, most people – in fact, the majority of people – will do business with y

Empowering the People in Your Organization

In the workplace, the word “empower” is often thought of in its traditional definition, of enabling someone, or equipping them with an ability. The task of empowering usually falls to an organization’s managers. To succeed in empowering their employees, they need more than a vague idea of what empowerment means. They need an entirely new approach to management.

Is Listening a Lost Art?

When you are engaged in a face-to-face conversation, you need to be as aware of the other person’s handshake, facial expressions, eye contact, gestures, posture and use of space as you are of her/his words.

Join Conversations Politely, Part 1

Joining a conversation politely can mean the difference between making vital contacts at an event and being the one others long to avoid.

The Dying Art of Discipline

I almost started this article by saying, “Please forgive me if I’m going on a bit of a rant today.” Forget about it; I am going on a rant and I’m not asking for anyone’s forgiveness, indulgence or permission. These are the facts and what I’m about to share with you is the truth: period.

Double Your Profits and Your Productivity With The Right People

What is the no. 1 asset in your business beside yourself? It's your people. Then why is it they often fall to the bottom of the list when it comes to doing anything to help them improve their performance and look after them? If you want your business to run more effectively and/or make more money then you must invest time and energy into your no. 1 asset otherwise you will eventually lose them.

How to Build a Great Team

Success in the workplace is no different than success in sports. It’s about having the best talent and using that talent, knowledge, skill and strength in the right place at the right time so you and your team can win the game. Do you know who your best talent is? Have you told them? Are you taking care of them? If not…Why not?

Powerful Roles For Strategic Marketers According to Your Strategic Thinking Business Coach

A strategic marketer or business developer knows how to get to know prospects, listens to what the prospects say, hears what the prospects say and ensures that he or she understands what the prospect is saying. In today’s competitive business world, there is a real need for true strategic marketers and business developers. Too many marketers and business developers are of an old breed and they are using tired old non-strategic approaches to prospects. These “traditionalists” also are not recognizing new characteristics of prospects. Therefore, in my opinion, a new brand of strategic marketer and business developer is needed to be successful in the marketplace today. Your Strategic Thinking Business Coach offers the following perspective on these roles.

Top Ten Tips About Communicating with Your Employees Effectively

Employees need to have the most effective communication directed at them to ensure they deliver. Yet managers in business and organisations so often fail to grasp the basics. These Ten Tips will help you to get the message across the most effectively...

Leadership Ten Ways To Be Better At Leading Teams

Leadership is a fascinating art. A balance between getting things done and having enough about you to maximize both the motivation and engagement of all of your people for now and the future. Building a team that works so well for you is a challenge, so here are a few ideas that will help you along the way.

Improve Your Performance with Objective Feedback (AKA: Give it to Me Straight)

Objective feedback is an essential component in the pursuit of optimal performance. How can we possibly maximize our impact, hone our communication skills, increase our levels of influence without a clear and honest picture of how we appear to others? Here are some practical tips for effectively using feedback to improve your performance.

Learn public speaking and communication skills in a dojo

Have you ever felt nervous in front of a crowd? How about in a situation where they expect you to be a leader? Many people lack the confidence to believe that they belong in front of a group, especially a group that expects leadership of them. Unfortunately for these people, leadership skills and confidence in front of a group are key elements of becoming successful in life. Many opportunities for success financially, socially or otherwise, come from having charisma. There are many ways to build self-confidence, and subsequently your charisma, but which method is most worthy of your time?

Delivering Difficult Messages at Work

Whether the information needs to be shared with an individual, a group or an entire organization, these instances can truly become an opportunity for all parties involved. Opportunity arises when the outcome of the interaction leads to greater awareness, learning, motivation, support and creativity as well as a call to action. In this article you will learn how to deliver difficult messages while at work.

Exceptional Presentation Skills: Turning Up The Heat

Do you wish you had exceptional presentation skills? Are you are fed up with not getting noticed, not getting ahead, and being a wallflower? If so, it’s time to take a step forward.

Management Skills

Running a business is not just about doing whatever it takes to keep things going. In order to turn your business from an ordinary one in an extraordinary one, you need to take control. That means acquiring the leadership and management skills required to help you avoid crisis situations before they ever occur. Whether it’s planning, delegating, or communicating, the skills you need to have as a manager are some of the most crucial in the business world.

Effective Two-Way Communications...The Source of Ethical Control and Persuasion

Top sales professionals have discovered that a “two-way exchange," not a “one-way sales pitch,” is the most effective method of persuading or enticing another human being to take action.

10 Ways To Overcome Your Fear Of Selling

Some salespeople and many entrepreneurs lack self-confidence in certain aspects of professional selling. This article provides 10 ideas how you can overcome any fear of selling you may have.

The Power of Listening

Listening, really listening, is a truly demanding and complex activity, which offers the listener an opportunity for growth. When we truly listen to someone, when we hear not only the words, but also their importance to the speaker on an emotional level, we are transformed. By reflecting on another’s words, we come face-to-face with whom we are, and the assumptions and judgments we bring with us.

Top 7 Ways to Prevent Unnecessary Stress at Work

Stress plays a critical role in life. It can help you accomplish work timely and accurately, promote healthy competition, and force you to evaluate problems and formulate creative solutions. It can also hamper your ability to effectively perform your job, thereby reducing your chances of promotion; interfere with your capacity to sustain relationships; and lead to physical illness. So, how do you find balance? Start by preventing or eliminating stress that is unnecessary.

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