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Sustainability – the new criteria
What is your position on SUSTAINABILITY? What community improvement activities is your company involved with? These are questions, among many others, that my team and I are responding to for a Request For Proposal (RFP) document for a sales training project with a large Australian Corporation. This is the first time we have been asked to respond to these questions in a formal manner and legitimise our position on ‘sustainability’. As sales people and as business owners, not only are we being asked to legitimise our product offering, our service standards, etc. we are now required to articulate our stand on ‘sustainability’.

Other community improvement Related Articles

The Importance of Community Relations
There are some powerful relationship realities between various community groups and organizations. Corporations and institutions must prove their validity, honesty, and trustworthiness every day. Community relationships are effectively maintained primarily through engagement with various publics and audiences within the community and your organization.

Community Involvement the Wrong Way
There are wrong ways to demonstrate community involvement as well. If you volunteer to work on a committee but are never available for meetings, or if you sponsor a little league team and don't show up for games, you're proving yourself to be crass and superficial, probably sucking up the community to get business instead of working for it for altruistic reasons. Consumers are more sophisticated than ever these days. People know the difference between serving the community and serving yourself. If you're not willing to devote honest time and energy to your community, you're better off skipping this weapon and leaving it to the real guerrillas in your community. I just hope for your sake that none are your direct competitors.
The Service Factor during Economic Turbulence
Improving and maintaining good customer service is not an exciting endeavor. It involves detailed study and steadfast execution rather than temporary brilliance or inspiration. Therefore, customer service improvement is fundamentally an effort of continuous improvement. You must develop a basic competency in process improvement to attain and sustain high levels of customer service. This means that it is absolutely critical during tough economic times that you don’t make the mistake of cutting resources that support service excellence in your attempt to control operational costs.
The Time To Act is Now On Becoming a
Leadership is one of the most salient ingredients of a community that is searching for improvement. Today, potential leaders are scattered everywhere and all that's left to do is to arouse their leadership vein and let it run into their blood and become the best of who they are in whatever endeavor they would want to lead to.

What Is Twitter And Why Do I Need To Be Using It?
Today you read about Twitter everywhere. It’s one of these social network sites which have exploded into our community. So you ask yourself what is it and why should I be using it. Well it’s like asking somebody why they should use the phone. Why put an ad in the local paper? It’s another way of brand building and it’s a way to stay connected to your community. You send people in the direction of something you want to tell them either it’s about yourself or other cool things in the world. It’s about adding value to the community and building relationships.
How To Use Twitter As A Lead Generation Network Marketing Method
Today you read about Twitter everywhere. It’s one of these social network sites which have exploded into our community. So you ask yourself what is it and why should I be using it. Well it’s like asking somebody why they should use the phone. Why put an ad in the local paper? It’s another way of brand building and it’s a way to stay connected to your community. You send people in the direction of something you want to tell them either it’s about yourself or other cool things in the world. It’s about adding value to the community and building relationships. And it’s a great lead generation network marketing method.
Who Wants a Coffee Franchise?
If you look around your community or town you will find that there are all kinds of businesses (unless of course you live in a very small town or community of course). It takes all kinds of businesses to keep a community running smoothly and meet the laws of supply and demand. Now, take a look at your community through the eyes of a potential business owner. Take note of specialty shops, franchise stores, and retail establishments that line the streets and boulevards of your hometown. Is there are coffee franchise among the mix and if so, how many?
Change Management Can Lead to Rigidity and Resistance to Change
Beware of formal organization improvement or "change management" (an oxymoron) plans. Like strategic plans, organization improvement or change management plans can reduce an organization's effectiveness. They can lead to rigidity, bureaucracy, and resistance to change. This sounds like an argument against planning. It's not. We have found that constant and ongoing personal, team, and organization improvement planning is vital. But too many "change management" and improvement plans are built on the same faulty premise as strategic planning - that there is a right path, which can be determined in advance and then implemented. We often hear managers declare that they have the right strategic or improvement plan, but the reason things aren't going according to plan is because of "execution problems." This is a deadly assumption.
Process Management Pathways and Pitfalls (Part Two)
Make sure all your process improvement activities are clearly and tightly linked to your strategic imperatives. Each effort should also have highly focused and specific improvement goals (that are an aggressive, major stretch) and measurements. Establish feedback and follow-up steps for each process management and improvement team.

Why Most Change Programs and Improvement Initiatives Fail
Many team and organization change and improvement efforts are lost or badly bewildered. Decades of studies have consistently shown that 50-70 percent are failing. There are as many reasons that improvement endeavors lose their way, as there are people, teams, and organizations trying to improve.
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