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conditions of satisfaction Tagged Articles
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Delegation and Teamwork
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| Does it feel like your business is out of control? Chances are you could use a new perspective on delegation and teamwork. Both work together and are critical elements of a successful business. |
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A cure for the "If this is such a great idea, why am I not doing it?" blues
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| Have you ever had a great idea--or two--that you were eager to
act on, but you couldn't seem to get moving? It could have been
an art project, a blog, a book. Whatever it was, the initial
inspiration seemed so clear, and then? Mush.
There are two big--and curable--reasons this happens, and neither
of them has anything to do with the quality of the idea itself.
That is, you don't usually get stuck because your idea is bad.
You get stuck because you haven't made a decision or you don't
have conditions of satisfaction. |
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Other conditions of satisfaction Related Articles
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Are There Differences Between B2B and B2C Transactions in Terms of Customer Satisfaction (A PI Q&A)
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| Reader Question:
Which components determine customer (dis)satisfaction in a B2B and B2C environment, and what are the greatest differences between these two environments concerning customer (dis)satisfaction?
My Response:
This is an extremely broad question as there are numerous elements that contribute to customer satisfaction.
Given that we are discussing an electronic transaction, in which automation is a core element, the key to automating any process is to “free the data from the document.” According to Bankers Online (http://www.bankersonline.com/), true electronic transactions (including approvals) are 75% less expensive than a paper-based process.
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The Customer Satisfaction Trap
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| Most companies that use satisfaction surveys to learn how happy their customers are with their products and services often mislead themselves. What matters is not what customers say about the level of satisfaction, but whether they feel the value they received will keep them loyal. Loyalty or repurchase behaviour is the only true measure of customer satisfaction. As tools for measuring the value a company delivers to it’s customers, satisfaction surveys are not very useful because, amongst other reasons, they focus primarily on transactional issues, such as product quality, deliveries, technical knowledge, hygiene factors, product specs etc. These items are simply the minimum requirements for entry into the market. |
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Management and Mentoring with Congruence
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| This article is the third of a series of three covering the core conditions model developed by Carl Rogers and its application to Management and Mentoring. These core conditions were developed for use in Person Centred Counselling Psychotherapy and from my experience have great relevance to Management in general and my Mentoring practice in particular.
The first two articles dealt with two of the core conditions in Roger’s model, namely Unconditional Positive Regard (UPR) and Empathy.The third condition is however slightly more complex. In direct terms the word Congruence implies “Harmony” and in other definitions it is called “being Genuine”. However neither of these is fully descriptive of the concept being discussed here.
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Passion Trumps Engagement...And Annihilates Satisfaction
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| Employee satisfaction may not be a bad thing, but it could be a huge distraction from giving people what they really need at the core - to make a difference, to do valuable work, to count. And it could be a bad thing if it shrinks people's souls and the organization's performance.
With regard to people, passion does indeed trump engagement. And it annihilates satisfaction. And really, everything else.
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Autograph Your Work With Excellence
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| People should understand the difference between job and work. Job satisfaction is an outdated idea. Work satisfaction is a truly possible thought. You must know what you are doing. Leaders always know what they are doing and what they don't. |
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How a Good Feedback System Can Help a Hotel Assess Customer Satisfaction and Encourage Performance
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| Guesswork and hunches will not help in understanding customer satisfaction levels. You need proof and valid data to consistently and regularly measure and monitor customer satisfaction. You need a customer satisfaction system which helps you study customer satisfaction levels and help plan changes and re-alignments to provide best experience and service in the competitive market. |
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A cure for the "If this is such a great idea, why am I not doing it?" blues
| |
| Have you ever had a great idea--or two--that you were eager to
act on, but you couldn't seem to get moving? It could have been
an art project, a blog, a book. Whatever it was, the initial
inspiration seemed so clear, and then? Mush.
There are two big--and curable--reasons this happens, and neither
of them has anything to do with the quality of the idea itself.
That is, you don't usually get stuck because your idea is bad.
You get stuck because you haven't made a decision or you don't
have conditions of satisfaction. |
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Few Employee Surveys Work
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| If you are tired of dealing with employee satisfaction surveys because they do not work, you need to read this article. In it you will find 10 tips to improve the effectiveness of any employee satisfaction survey. |
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Satisfaction and Success
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| A recent consumer survey of satisfaction levels with respect to a variety of industries revealed that the airlines score consistently at the lowest levels of customer satisfaction. If you fly regularly, this will not shock you. I realize that with increasing regulations and skyrocketing fuel costs, the airlines are facing unprecedented challenges; however, it is important to note, with the same regulations and fuel prices, that one airline consistently scored good marks in consumer satisfaction.
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How satisfied are we with our service providers?
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| MaCorr Research has recently conducted a study to better understand consumer satisfaction with subscription based industries.
Traditional newspaper or magazine subscriptions, along with emergency car services, enjoy the highest consumer satisfaction, while cellular phone and cable or satellite TV service providers have noticeably lower level of satisfaction among subscribers.
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