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Downturns and Guerrillas
In every down economy, some businesses lose money while others seemingly coin money. This course is designed to put you into the latter category. The plain fact is that guerrillas have an advantage during tough times. They are able to work in relatively shorter time frames. Their penchant for information enables them to market more quickly and creatively to market needs.
Relationships & Stress
Here David Oliver shows how relationships can both cause and heal stress and defines the difference between load and burden. READ ON
The Psychology of Customer Service
The more you understand how your customers' minds work, the easier it will be to achieve your business goals.
Making the Transition
Consistency in any organisation is vital to ensure results. Leadership, structure, systems and consistent delivery create growth. But as organisational growth occurs and it outgrows its present structure and systems, then these need to change. A lack of change will cause instability and growth will stall.

Documenting A Bad Experience Can Cost You Sales
The “Documenting Bad Experiences For Future Reference Could Be A costly Mistake!

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