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Sun Tzu on Leadership
Did Sun Tzu write draft the beginnings of Situational Leadership over 2500 years ago? Was he pointing towards the “modern” phenomena of transformational leadership? Clearly, he was the first to develop an essential trait framework of leadership over 2400 years before western psychology had this insight. Even more impressive is the prescription of how to use this information in competition lies in the pages of “The Art of War”. What follows is a scholarly investigation with practical tools and implications for the modern leader.

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The Ethics of Service
Service works when it enriches the exchanges. Customers feel valued when the experience a service provider delivers something special to the encounter. But generous must be coupled with conscientiousness or it turns contentment into caution. And, a generous heart without an enthusiastic spirit risks leaving customers believing they have received a gesture without importance and a gift without worth.

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