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The importance of networking
This morning at 7.30am the Kenya ICT Board (www.ict.go.ke) held an open forum for the Kenya BPO & Contact Centre Society an umbrella organisation for all things outsourcing. I was to make a short presentation on some of the work we are doing on their portal, but I arrived a few minutes late so I wasn't slotted in, even though I was disappointed having worked on the powerpoint the previous night I opted to stay and hear what was to be said.

Other contact centre Related Articles

Contacting Prospective Customers
Your referral source has done her job. Now it's time to contact the prospect. But be careful: The purpose of your first contact is not to make a sale or even ask the prospect if he has questions about your business. If--and only if--the prospect asks, should you present your products or services during this initial contact.
The importance of networking
This morning at 7.30am the Kenya ICT Board (www.ict.go.ke) held an open forum for the Kenya BPO & Contact Centre Society an umbrella organisation for all things outsourcing. I was to make a short presentation on some of the work we are doing on their portal, but I arrived a few minutes late so I wasn't slotted in, even though I was disappointed having worked on the powerpoint the previous night I opted to stay and hear what was to be said.

6 Ways to Get Your Visitors To Contact You From Your Contact Us Page
Along with the About Us page, your Contact Us page is one of the most important and crucial pages on your site to get right. In fact, the Contact Us page could be considered the absolutely most important page. Even if the rest of your site succeeds in the goals, if visitors fail to find the information they need to contact you then you will bring their shopping experience to a screeching halt. Shoppers are often hampered if they don't feel they can get a hold of a real person or are limited in their contact options. With all other areas of the site working, a bad contact us page may cause someone to think twice about purchasing with you altogether.

Client Communication as Easy as A-B-C
To be a successful consultative seller, you need to grow and maintain a broad base of client contacts. Before you know it, you have hundreds, even thousands of people on your contact list. Obviously it’s impossible to maintain personal contact, yet personal contact is a key to building and strengthening your client relationships.
Persistence and the Honourable Retreat
Did you know: Over 50% of sales people give up at 1st contact if they get a ‘NO' from the prospect never to go back to that prospect again. At the 5th contact 7% of sales people are left to speak with the prospect to see if they can do business together. At the 8th contact there is only one sales person left to work with the prospect. Hopefully it is you. Many sales people, especially those new to sales, often take it personally when a prospect says ‘NO'. Many fail to persist and often fail to favourably position themselves to ‘leave the door open' for future contact thus limiting their sales opportunities even further.
Legal Marketing: Are you ignoring your "contact settings" on LinkedIn
Poor old contact settings. Relegated to the bottom of your profile. Often ignored. But did you know that with a few minor tweaks, contact settings could make your profile exponentially more accessible on LinkedIn? The trick is adding your contact information (an email address or phone number) to this section – usually found at the bottom of your profile. Once you do, your contact information becomes exposed to your entire network – not just your first level of connections. This way clients are more likely to find you. And not just find you, but contact you. If it’s too hard for a client to find your prospect information, you might lose them to your competition.
Business Continuity Planning - What Happens If Something Happens To You?
Many small business owners end up being the ‘centre’ of their business. All their passwords and accesses are locked away in their head or their personal password list and if something goes wrong, there is no-one who can step in and make sure the business remains operational. Have you considered how your processes will cope if you, as the ‘centre’ of your business, will operate if you are incommunicado or just incapable of ‘being there’? Seriously – this is a big thing. Recently, I was affected by the need to make a certain change to one of my systems and the ONLY person who could authorise the change was not available – and NO ONE knew when they would be available. My only option at that point was to transfer my business to another supplier that could allow the change to occur….
Who Said Nothing in Life is FREE?
BLARE Media, a Fresno web design and video solutions company, has launched a new free business contact management website with a twist called Contact Squid. Like most contact management systems, the site allows users to add resource and vendor contact information, organize them into useful categories, and rate them. Contact Squid’s other features, however, effectively transform it into a social-driven database of professional service providers with serious marketing potential.
Company Registration in Hong Kong
Asia Business Centre: Company Setup, Virtual Office, Mail Handling, Office rental in Hong Kong Asia Business Centre is devoted to help international enterprise to enter fast growing Chinese market. We offer convenience to get in touch with Chinese enterprises and help building up relationships.

Contact Squid - An Ocean of Business Contacts
February 10, 2012. BLARE Media, a Fresno web design and video solutions company, has launched a new free business contact management website with a twist called Contact Squid. Like most contact management systems, the site allows users to add resource and vendor contact information, organize them into useful categories, and rate them. Contact Squid’s other features, however, effectively transform it into a social-driven database of professional service providers with serious marketing potential.
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