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Lesson #4: Put Your Money Where Your Mouth Is
“It’s not like we’re carrying sand and gravel,” says Smith. “We’re carrying chemotherapy drugs, and important manuscripts, and electronic parts, and pieces for airplanes that are grounded. So when we pick it up and say, ‘We’re going to have it there early the next morning,’ I mean we have to deliver. There’s nothing else to it.”
Assessing the circumstances during a QA Certification Audit
Years ago, while carrying out a certification audit, I came across a situation for which no training could have prepared me. How would you have assessed this situation?

Other continuous quality improvement Related Articles

The world’s greatest Business Tool revealed
Or Metrics that Matter.... Continuous improvement
Basic Benchmarks for World Class Businesses
Incremental improvement is the single fastest way to drive revenue. Study the Toyota way. How did they become a world-class car manufacturer? Toyota does this: continuous improvement. They benchmark. They measure. They fix. They improve. If I asked you right now, “What is your shopping cart abandonment rate,” would you be able to answer? In 30 seconds? If not, that is really bad because this is how you make your money. There are 2 mind shifts we’re really pushing towards. i. Think like a marketer in everything business-related ii. Measure everything –you need to know the metrics of your business
There is always a better way!
The 'big boys' call it continuous improvement. We know it is just common sense - always looking at what you are doing and finding ways of doing it better. This tells you the questions to ask ... to get the right answers.
The Hawthorne Effect is Alive and Well
Genuinely good ideas have staying power, right? What if you could find a proven approach to continuous improvement with roots nearly a century old? Would you pursue it?

The Service Factor during Economic Turbulence
Improving and maintaining good customer service is not an exciting endeavor. It involves detailed study and steadfast execution rather than temporary brilliance or inspiration. Therefore, customer service improvement is fundamentally an effort of continuous improvement. You must develop a basic competency in process improvement to attain and sustain high levels of customer service. This means that it is absolutely critical during tough economic times that you don’t make the mistake of cutting resources that support service excellence in your attempt to control operational costs.
Is Continuous Improvement More Important Than Results?
Could a focus on continuous improvement prove more useful than concentrating just on the results we seek?
What type of Manager do you want to be?
In this article, I’d like to touch upon a real passion of mine – Continuous Improvement.
Upgrade Your Selling Skills
Your're in trouble if you don't commit to continuous personal improvement especially if you're in sales. Read this article to see if you should upgrade you selling skills.

Continuous Improvement
Firstly, this article asks the question ... "Is Continuous Improvement possible?" With a slight caveat ,the answer is 'yes'. It then sets out how you can achieve continuous improvement - without adopting any of the commercial 'methodologies, without using expensive consultants. You will , of course, have to put in some effort ... mainly thought! But it is possible - for any busines.
When Lean Thinking Fails
Most of us are familiar with the term "Lean Thinking." The technique for making continuous improvement has been around for nearly 30 years, and it produces remarkable progress in any organization when it is applied correctly. There are numerous examples of how a well-engineered Kaizen event can yield a more than 50% improvement in productivity in a single week. My observation is that there are nearly as many failures of lean programs as successes. This article outlines some reasons why.
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