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No one knows the troubles I have seen
My recent experiences with a technical support call center have left me wondering what we might be doing that’s getting in the way of our success - processes we follow because "that’s the way things are done here". What 'scripts' should we change to improve understanding, increase creativity or improve our effectiveness?
Honesty is Always the Best Policy
Your mom said it. You heard it in school. You’ve probably heard it all your life. You may think it has nothing to do with sales, but it does because in sales: Honesty is Always the Best Policy

Other correct person Related Articles

Test your Telephone Effectiveness - Find out if your phone practices are winning or losing customers
Test your telephone know-how with this 5 question multiple-choice quiz to identify your telephone effectiveness, and that of your co-workers. Discover the 'correct' answers with strategies for enhancing telephone greetings, using the hold feature, juggling a caller and in-person visitor, and more.
Being Politically Correct Can Cost You Sales
Sales trainers, coaches and managers teach that you must be “politically correct,” polite or professional, when you ask for information. Being politically correct may just cost you the sale.
Tune Out and Tune In
Why is it that a person is willing to listen to the author of a self-help book, yet discounts their own thoughts, feelings, and intuition? What makes one person’s insight more correct than another’s? Perhaps the answer lies in one’s belief that they really can find the solution to a question. If so, then how does one achieve this level of confidence? How about, through practice? Exercise, if you’d prefer to look at it that way. Trusting in intuition is learned. It is developed through repeated instances of success.
Field Sales Training Accompaniment
The purpose of the field sales visit is to review and analyse performance of the sales person – to observe performance, to catch them doing something right and to correct and retrain where needed.
Why Guilt Feelings Create Success
Don't criticize the person, correct the behavior may work for kids, but not for business teams. Discover the latest neuroscience approach to motivating your peers. Influence, persuade, and convince secrets - find them.
Be On Time and Win More Business!
Have you ever arrived for an appointment at the correct time only to be told the person you are seeing is running late? I'm sure that has happened to you on many occasions. In the story I'm about to relay to you, this incident happened to one of my clients recently.
THE ROAD TO WEALTH
In the first chapter of his book, The Science of Getting Rich, Wallace D. Wattles said, ‘The object of all life is development, and everything that lives has an inalienable right to all the development it is capable of attaining. A person’s right to life means his right to have the free and unrestricted use of all the things which may be necessary to his fullest mental, spiritual, and physical unfoldment; or, in other words, his right to be rich. The person who owns all he wants for the living of all the life he is capable of living is rich, and no person who has not plenty of money can have all he wants’. If you think about it the road to wealth is accessible to all who earnest seek to find its corridors. But to achieve wealth one must have clear goals, dogged persistence and the correct mindset.

How to Hire the Right Person for the Right Job
Part of good leadership requires skill in the hiring process. Good leaders know that retention of productive employees affects the bottom line as well as morale and growth. Recruiting, training and then terminating someone are never desirable. There are many good candidates you could hire. However, even though they may have certain desirable skills, they may not be right for the job at hand. The key is not just to hire the right person, but to hire the right person for the right job.Taking the time to make the correct hire in the first place is worth all of the effort it takes. The right person in the right job will be productive for years to come. The right person in the wrong job will cause problems, waste time, and expense and send you back to square one again.
The Top 3 Mistakes to Avoid in Your Home Business
Starting a home based business can be one of the most rewarding ventures a person can make in life, but it can also drain you emotionally and physically. Moreover, if you head full-sprint into a new business opportunity without first having a solid plan, you may find yourself making some big mistakes early on that can take years to correct.
How To Calm An Angry Person, II
If you want to be an inspirational leader, you have to deal in the realm of emotions. I've had several clients over the years who sought to manage from pure logic, from rational analysis, from a perspective that "the numbers will tell us what to do." That's OK for management, and people certainly appreciate knowing they're doing the logically-correct thing, but it's an approach that falls short of the sort of inspirational leadership that ignites the passion to go beyond the "correct" to the "great...."
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