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Fostering a Superior Customer Service Culture
In order to be hugely successful at business, you must provide a truly excellent level of service to your customers. You must continually exceed their expectations and delight them. Knowing how to amaze your customers is something that you must instill within the company culture. Here are some pointers to ensure you have loyal customers. Find what works and model excellence.

Other correct positions Related Articles

Being Politically Correct Can Cost You Sales
Sales trainers, coaches and managers teach that you must be “politically correct,” polite or professional, when you ask for information. Being politically correct may just cost you the sale.
Liberate your Time by Developing your Company Organization Chart
Your company’s organizational strategy is centred around the development and communication of your Organization Chart. The Organization Chart takes the form of a graphical representation of the positions in your company. The top Position in the company (i.e. CEO or General Manager) is placed at the top of the Organization Chart. The various layers of management and supporting Positions are then arranged under the relevant management Positions right down to the lowest levels of the Organization.

Doing the Right Thing in Leadership
Many times, doing the right thing has penalties. In leadership, those penalties are magnified because there are less safety nets for team members in leadership positions. People in leadership positions are more visible so when they face issues of ethical penalty, it is more widely known. Although you can never avoid the penalties for doing the right thing, there are a couple of skills that can be embraced to reduce the impact of them.
Passing the Leadership Torch
A corporate mentoring program is an effective part of succession planning: when employees feel good about what they are doing, when they are productive and satisfied with their positions they are in a better position to grow. As staff members are able to grow, they are able to take on more advanced roles, grow into upper level positions and continue passing the leadership torch.
Empowering Women In The Workforce
A recent report by the Equality and Human Rights Commission has highlighted how under-represented women are in positions of power. The report found that women hold just 11% of all FTSE100 directorships and only 19.3% of positions in Parliament.
Don't Be Fooled By The Dollar's Rally!
Lately, I’ve been talking about the dollar’s decline...and so far, I’ve been right. However, the last few days in the market has gotten some traders to question their positions and its even scared others out of their positions. Not me! Here’s why...

SEO Friendly, Google Happy Spiders
After doing a lot of searching for top positions on google ads, and top of first page placement in the organic listings, I have found some consistent themes within the source code of the sites that are holding these positions. However, I have also come to find something else of interest as well.
Key Team Roles - What Happens If,,,
Every business has its Key Roles. Each organization has pivotal positions that are critical to get right. Managers who understand that these roles and positions are often critical to success are usually the ones who are ahead of the game
Surviving the Narcissist Leader
CEOs or Presidents, who attain positions of power, reach these positions for a variety of reasons. The reasons are not always a result of competency and hard work; these positions are not always earned. As a result employees find themselves under the rule of various kinds of leaders. Even those leaders that have earned their position can be impossible to work for and it’s difficult to be happy and satisfied doing it. I personally have worked for two Narcissist CEOs during my career. Both of them were extremely vain, egotistical, conceited, selfish and paranoid. Each demonstrated one or more of those character flaws to an extreme. One actually threw a stapler at his secretary. Another had bugging devices installed in his executive team's offices. Both were believed to have Bi-Polar personalities by many.
How To Calm An Angry Person, II
If you want to be an inspirational leader, you have to deal in the realm of emotions. I've had several clients over the years who sought to manage from pure logic, from rational analysis, from a perspective that "the numbers will tell us what to do." That's OK for management, and people certainly appreciate knowing they're doing the logically-correct thing, but it's an approach that falls short of the sort of inspirational leadership that ignites the passion to go beyond the "correct" to the "great...."
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